Rugby Heaven Reviews 

456
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the fantastic customer service, incredibly speedy delivery times, and a wonderfully broad selection of quality rugby products. Shoppers are especially pleased with the exceptionally helpful staff and durable, well-made clothing items that consistently arrive promptly and in perfect condition. Some reviewers were not happy with sizing issues, noting that items were often much smaller than expected or that the online sizing charts were completely incorrect. A few consumers also experienced frustrating delivery delays, missing packages, or unexpected extra costs required to send poorly fitting items back for exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great variety of jerseys,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Consumers... See more

Quality

Clients share positive opinions on quality, consistently highlighting excellent materials, great prices, and... See more

Order

Consumers report mixed experiences with their orders. Many reviewers praise the easy ordering process, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service, good range of products. Great communication on order. 4 star as item shown as available online wasn’t available, however if ordering any rugby kit would visit Rugby Heaven again.

Rated 5 out of 5 stars

I purchased this shirt as a birthday present for a friend, who played rugby and has a collection from all over the world. He is very hard to buy for because it seems, he has everything BUT this compan... See more

Rated 5 out of 5 stars

Delivery on time and excellent quality of rugby top. However couldn't get the top over my grandsons head. Had to return the top to the local shop. No issues. Awaiting refund.

Rated 5 out of 5 stars

As always whenever I deal with rugby heaven whether online or in store service is fantastic. I mainly go in to store in Cwmbran as staff are always helpful and prefer face to face.


Company details

  1. Rugby Store
  2. Activewear Store
  3. Children's Clothing Store
  4. Men's Clothing Store
  5. Sporting Goods Store
  6. Women's Clothing Store

Written by the company

Rugby Heaven is your ultimate destination for all things rugby. From top-quality shirts and boots to gear from international teams and beyond, we cater to players, fans, and enthusiasts alike. With a passion for the game and a commitment to excellence, we bring you the best brands and unbeatable deals, including our popular clearance offers with extra discounts. Whether you're on the field or cheering from the sidelines, Rugby Heaven ensures you have the gear you need to play hard and support your team in style. Shop with confidence and experience why rugby fans trust us for all their needs. Play harder. Support stronger. Shop Rugby Heaven.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

456 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(456)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude!

Went in to get my son body armour he was about to try it on and my daughter was holding a rugby boot for her dad and the man ripped them out of her hand and said they don’t fit you made her feel very uncomfortable I will never use this shop again
Also if you just want a look around you can’t with out that man walking up to you asking can I help every 5 minutes

October 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Bought some boots and sportswear from…

Bought some boots and sportswear from the Cwmbran branch in south Wales with my son. Can’t remember the guys name but he was from Abertillery, he was outstandingly helpful and friendly through out our shopping. A credit to the company

May 1, 2023
Unprompted review
Rated 2 out of 5 stars

Avoid. Buy from Adidas direct or other websites

I bought an expensive but poor quality pair of Adidas rugby boots from Rugby Heaven. Boots were poor quality but the customer service was a bigger let down. Issues purchasing and then little support when the boots fell apart. I was able to sort it out directly with Adidas in the end but would have been much easier if I’d bought direct from Adidas. I’d never buy again from here.

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

A joke

A joke. These people sent me a £35 shirt with a yellow stain on. Then offered me 10% discount when they accepted the stain as real. I’d rather eat the shirt than give them the pleasure of allowing me a whole £3.50:off a piece of tat. It went in the bin and they can stick their £3.50. I guess it’s fine when the goods are ok but if you have a problem forget these guys.

March 29, 2023
Unprompted review
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Rated 5 out of 5 stars

They helped me get it right!!

Went to the Queens branch before Christmas to update my running shoes. John was amazingly helpful attentive and knowledgeable and I walked away with a new pair of Hoka's. But following advice I wore them round the house and knew they just weren't for me. So they sourced the pair I have already, transferred them in and kept them until I could next get to store to exchange. Super helpful. I have my fave new runners and I will def be back next time I need to update!

January 21, 2023
Unprompted review
Rated 2 out of 5 stars

Poor treatment on a Xmas return due to postal strike

I ordered an item for a Xmas gift. The item did not fit so I had to return them. Due to postal strikes my item never got back to the company in time (only 10 days after Xmas day!!!!) . The only offer was credit note or purchase something else. I wanted my money back!!
Shameful since everyone was suffering due to postal strike and it was out of our hands!??

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Rugby Heaven went above and beyond to dispatch an order at short notice, which I didn't think would get out that day. Order arrived in good time. Several shirts ordered for my daughter to try, kept one, and again, a first class service for the refund on the returned items. I have ordered on numerous occasions and every time, I cannot fault this company.

March 16, 2022
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Rated 5 out of 5 stars

Fast hands!

Ordered late Friday night and royal mail delivered first thing Monday morning... Can't go wrong!

February 11, 2022
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Rated 5 out of 5 stars

The shirts arrived promptly

The shirts arrived promptly. The size I ordered wasn't in stock so they got in touch to offer another size. Brilliant. Thank you so much. Will definitely order from you again.

January 22, 2022

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