Great service, good range of products. Great communication on order. 4 star as item shown as available online wasn’t available, however if ordering any rugby kit would visit Rugby Heaven again.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased this shirt as a birthday present for a friend, who played rugby and has a collection from all over the world. He is very hard to buy for because it seems, he has everything BUT this compan... See more
Delivery on time and excellent quality of rugby top. However couldn't get the top over my grandsons head. Had to return the top to the local shop. No issues. Awaiting refund.
As always whenever I deal with rugby heaven whether online or in store service is fantastic. I mainly go in to store in Cwmbran as staff are always helpful and prefer face to face.
Company details
- Rugby Store
- Activewear Store
- Children's Clothing Store
- Men's Clothing Store
- Sporting Goods Store
- Women's Clothing Store
Written by the company
Rugby Heaven is your ultimate destination for all things rugby. From top-quality shirts and boots to gear from international teams and beyond, we cater to players, fans, and enthusiasts alike. With a passion for the game and a commitment to excellence, we bring you the best brands and unbeatable deals, including our popular clearance offers with extra discounts. Whether you're on the field or cheering from the sidelines, Rugby Heaven ensures you have the gear you need to play hard and support your team in style. Shop with confidence and experience why rugby fans trust us for all their needs. Play harder. Support stronger. Shop Rugby Heaven.
Contact info
Unit 12, Court Road Ind. Estate, NP44 1BZ, Cwmbran, United Kingdom
- 01633864054
- sales@rugby-heaven.co.uk
- www.rugby-heaven.co.uk
4.3
Excellent
456 reviews
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Hasn’t replied to negative reviews
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Very quick service
December 18, 2023
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Pleasantly surprised
I was pleasantly surprised with the quick delivery. Normally something ordered from the UK is a lengthy wait time. Nice that the cost of item was in CAD. Unfortunately, FedEx is pretty incompetent and it took a while for us to get pick-up.
December 18, 2023
No problems encountered
December 18, 2023
WRU CLOTHING
Excellent Service, tried Gilet on too small so sent it back for a bigger size. Had refund for the first one really quickly. Will buy again from Rugby Heaven'
December 18, 2023
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Great advice and excellent product
November 27, 2023
Absolutely atrocious customer…
Absolutely atrocious customer "service". Currently refusing to refund my order correctly, trying to argue their terms mean they don't have to comply with the law. Avoid at all costs.
December 10, 2023
Unprompted review
Great boots my wee boy loves them
November 24, 2023
Really Helpful
I messed up my delivery address on checkout and the Rugby Heaven team was very helpful in getting the delivery address changed and rerouted!
November 9, 2023
Reply from Rugby Heaven
Happy to help! Thanks for your review, we hope to see you again soon!
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I would recommend these guys I placed…
I would recommend these guys I placed my order the very next day the shirt I ordered was delivered very fast delivery and for a very reasonable price.
November 9, 2023
Reply from Rugby Heaven
We're glad you're happy, thank for the review!
Great communication
Great communication
Prompt delivery
Great prices and variety
Well pleased
November 8, 2023
Reply from Rugby Heaven
We appreciate your 5-star review!
Poor returns process.
Poor returns process.
Faulty rugby boots. Despite detailed photos and descriptions outlining the issue, a refund would not be granted until the boots were examined in person. I even offered to purchase another pair of boots pending the return of the faulty boots so my son could keep playing, so long as they could confirm they would make a refund once the faulty boots were returned. Rugby Heaven declined this.
I will not be purchasing from this company again! Be warned
November 16, 2023
Unprompted review
Reply from Rugby Heaven
We appreciate you taking the time to share your feedback regarding your recent experience with Rugby Heaven. We understand that encountering issues with a purchased product can be frustrating, and we apologize for any inconvenience caused.
Our returns process is designed to ensure a fair and thorough examination of faulty items, allowing us to provide the best possible resolution for our customers. We acknowledge your willingness to expedite the process by offering to purchase another pair of boots while awaiting the return of the faulty ones. However, it is important to note that our company policy requires the return and examination of the defective item before processing a refund.
This policy is in place to uphold the integrity of our returns process and to ensure that all cases are handled consistently and fairly. Unfortunately, we cannot make exceptions to this policy, as it is in place to protect both our customers and our business.
We understand the urgency of your situation, especially with your son's involvement in rugby, and we genuinely regret any inconvenience caused. We value your feedback and will use it to review and improve our processes where possible.
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Number 1 the price
Number 1 the price. My children will appreciate me not spending too much of their inheritance. 🤣.
Delivery was very speedy. What else is there to say.
I will be back.
November 2, 2023
Reply from Rugby Heaven
Appreciate the review! We look forward to seeing you again! 👍
AVOID COMPANY
AVOID COMPANY!
£130 boots have broken after one use, emailed customer service- didn't get a reply for 5 days and then have been told its unfortunately the 'fault of a stud' and nothing to do with the boot and the company won't refund or exchange the item. If I could give a 0 star review- I would. I would avoid this company at all costs.
November 10, 2023
Unprompted review
Reply from Rugby Heaven
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with our boots, and we appreciate the opportunity to address your concerns.
We understand your frustration regarding the damage to your boots after just one use, and we want to assure you that we take the quality and durability of our products seriously. After reviewing your case, it appears that the damage is related to the nature of playing a contact sport such as rugby, and it is not indicative of a manufacturing fault.
We genuinely regret any disappointment this may have caused you. Our customer service team strives to provide timely and helpful responses, and we apologize for any delay you experienced in receiving a reply. Please know that we value your feedback and will use it to improve our communication process.
While we cannot offer a refund or exchange in this specific situation, we would be more than happy to assist you with any other inquiries or concerns you may have.
Great service prompt delivery item as…
Great service prompt delivery item as described
October 28, 2023
Reply from Rugby Heaven
We appreciate your 5-star review 👍
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Reply from Rugby Heaven
Thank you for the review, we hope to see you again! 👍
Terrible Customer Service
Ordered a pair of Adidas Rugby boots, and sadly these have come apart. The team at Rugby Heaven have been less than helpful, and accused us of using them on a 4G pitch - Their reluctance in dealing with our issue just shows their Customer Service is dreadful. Customer Satisfaction is clearly not a priority for Rugby Heaven, and for this reason I will not be using them again!
August 17, 2023
Unprompted review
Ordered a springboks kit a day before…
Ordered a springboks kit a day before the RWC and got it on time and quality is excellent.
October 27, 2023
Unprompted review
Reply from Rugby Heaven
Thank you for your 5-star review! 👍
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