While their products are great I cannot get in contact with customer support. After wearing their neo aero socks twice the socks got damaged while just taking them off carefully. I've tried to... See more
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Based on reviews, created with AI
Cutting Edge Aerodynamic Cycling Apparel
United Kingdom
Replied to 83% of negative reviews
Typically replies within 2 weeks
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I was sent the wrong style of Tri Suit twice so they lose a Star for that, but the customer service and communication to resolve the issue was impressive and all sorted within 24hours. Also the quality of the Tri Suit looked really good, much better than another UK brand that is very popular, but the Rule 28 suit had definitely superior quality fabrics and design.
Tested the track gloves today at velodrome. Super secure grip on my aero bars. Big thumbs up
Great product, does what it says on the tin.
Size chart is a little off, I'd order a size up from what you regularly order.
It could be improved by a wider elastic to distribute the pressure over your arm. I found it felt like it was cutting in a little too much.
I would recommend this to anyone trying to cut drag racing in mild to warm conditions.
The gloves were amazing.
Perfect fit.
Super comfortable :)
I purchased a number of items, including bib shorts. The quality and fit were spot on. The design (Outlier) is excellent and I would definitely recommend them to other riders.
Great item which improved my CdA and kept my legs warm
Superb top, breathable yet warm too. Excellent fit - longer on the arms which is great and very slim (so go one size up). Cleans well (oil stain disappeared)
Took the advice of the Rule28 team and chose a different size to what I was looking at. Definitely was useful information, the fit was great and am very happy with the purchase.
Professional, prompt service.
Excellent quality bib shorts, perfect fit for size ordered, comfortable & supportive.
Would definitely recommend.
I purchased aero socks and mitts, delivery was prompt and came in 4 days. The products themselves are excellent quality. Aero socks made a noticeable difference, I can feel the airflow over the sock. Mitts are super tight, making them effective but do take some time to get on and off. Very pleased with products and will be buying more socks.
Easy to order from the website and delivered promptly. Items are high quality with no drama
Aero socks that consider calves of all shapes and DON’T fall down!
Innovative clothing and personal service. A great combination.
Fastest socks on the market! Must have for road racers
This suit is very tight, but works extremely well. I don't know if I should have gotten a larger size, but you almost need 2 people to get in and out of this suit. It goes the same for the socks. The socks do have a tendency to slip downward, so perhaps they need some more sticky silicone built in.
Only customers who click on 4 or 5 stars are redirected to Trustpilot. Customers who click on 1, 2, or 3 stars are asked to contact Rule28 customer service. Not very fair, in my opinion.

Reply from Rule 28
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