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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fit and comfort of items like bib shorts, jerseys, and aero socks. Many appreciate the thoughtful design focused on aerodynamic performance and superior fabrics. The delivery service is frequently highlighted as fast and efficient, with many people receiving their orders promptly. Reviewers also commend the exceptional service and communication from the team. However, some customers experienced issues with their orders, including receiving incorrect items or styles. A few people also mentioned that the sizing could be inconsistent, suggesting ordering a size up. There were occasional reports of products, such as aero socks, getting damaged or slipping, and some found certain items to be too tight.

What people talk about most

Product

Customers consistently note positive experiences with product quality and fit. Many reviewers praise the... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting excellent comfort, good... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super quick delivery and... See more

Service

Reviewers highlight positive aspects of service, frequently praising its professionalism, promptness, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Based on these reviews

Rated 4 out of 5 stars

While their products are great I cannot get in contact with customer support. After wearing their neo aero socks twice the socks got damaged while just taking them off carefully. I've tried to... See more

Company replied

Rated 4 out of 5 stars

Great product, does what it says on the tin. Size chart is a little off, I'd order a size up from what you regularly order. It could be improved by a wider elastic to distribute the pressure over... See more

Rated 4 out of 5 stars

It’s all good, confortable, great to wear, they don’t fall like full aero ones. Just one thing is the packaging can be improved to avoid destroying them just by separate them off…

Rated 4 out of 5 stars

I was sent the wrong style of Tri Suit twice so they lose a Star for that, but the customer service and communication to resolve the issue was impressive and all sorted within 24hours. Also the qualit... See more


Company details

  1. Sportswear Store

Written by the company

Cutting Edge Aerodynamic Cycling Apparel


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Problem with Delivery but the items looked like very good quality.

I was sent the wrong style of Tri Suit twice so they lose a Star for that, but the customer service and communication to resolve the issue was impressive and all sorted within 24hours. Also the quality of the Tri Suit looked really good, much better than another UK brand that is very popular, but the Rule 28 suit had definitely superior quality fabrics and design.

December 2, 2025
Unprompted review
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Rated 4 out of 5 stars

Great product

Great product, does what it says on the tin.
Size chart is a little off, I'd order a size up from what you regularly order.
It could be improved by a wider elastic to distribute the pressure over your arm. I found it felt like it was cutting in a little too much.
I would recommend this to anyone trying to cut drag racing in mild to warm conditions.

October 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Superb top

Superb top, breathable yet warm too. Excellent fit - longer on the arms which is great and very slim (so go one size up). Cleans well (oil stain disappeared)

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Obsidian Bib Shorts

Professional, prompt service.
Excellent quality bib shorts, perfect fit for size ordered, comfortable & supportive.
Would definitely recommend.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

I purchased aero socks and mitts, delivery was prompt and came in 4 days. The products themselves are excellent quality. Aero socks made a noticeable difference, I can feel the airflow over the sock. Mitts are super tight, making them effective but do take some time to get on and off. Very pleased with products and will be buying more socks.

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

This suit is very tight

This suit is very tight, but works extremely well. I don't know if I should have gotten a larger size, but you almost need 2 people to get in and out of this suit. It goes the same for the socks. The socks do have a tendency to slip downward, so perhaps they need some more sticky silicone built in.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Only customers who click on 4 or 5…

Only customers who click on 4 or 5 stars are redirected to Trustpilot. Customers who click on 1, 2, or 3 stars are asked to contact Rule28 customer service. Not very fair, in my opinion.

August 28, 2025
Unprompted review
Rule 28 logo

Reply from Rule 28

Hi DB, is there anything we can help with? If you have a problem with an order we like to speak to customers directly to see what we can do to sort any issue you have.

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