Ryanair Reviews 

On March 9th, at Manchester Airport, I presented my boarding pass and inquired with a male Ryanair representative at the gate regarding the necessity of checking in my 10kg case. I was assured that it was not required. Given that this was my first digital booking and I experience epilepsy, I sought further clarification, and the representative ensured me that it was fine. Subsequently, I proceeded through security with my 10kg case and holdall without incident. However, upon reaching the boarding gate, a young female Ryanair attendant informed me that my 10kg case was not allowed onboard, even though other passengers were permitted to bring their's on. I was informed that it would need to be checked in or left behind, which I could not do as it contained some of my medication. I was then charged £60 for this service, which I find unacceptable given the prior assurance from your staff. On the return journey.

On March 14th, at Alicante Airport, I inquired with the female Ryanair gate agent regarding the acceptance of my 10kg case and holdall. She confirmed its acceptability and I recounted my prior incident coming. She explicitly stated that checking these items was not required. Subsequently, I passed through security without incident and boarded the flight with both my 10kg case and holdall, incurring no additional charges. So why did I get charged flying out but not coming back and before you say it depends on the airport that is not a good enough because your the same company. The return flight experience was unsatisfactory, offering only a single meal option of (curry) and a restricted beverage selection consisting of tea, coffee, or wine. As a result, I will not be recommending or using Ryanair's services in the future.

Just read how badly you're treating Rosie with her lost suitcase. It is your responsibility to ensure the suit case arrives and you're still arguing about it 2 years later after you lost it. How much lower can you get.

Accidentally booked flight from wrong Airport. Immediately contacted Ryanair to cancel (as they did not actually have a flight from my airport). And they refused, even though the flight was 3 months away and I booked it only minutes ago.

Taking my money for a service that won't be provided... feels like a scam

TERRIBLE. Do not book your car park stay with Ryanair. It’s a scam and you will have to pay again. Please go directly to the source. They refuse to provide booking reservation so Stansted cannot find the car park confirmation. Have to fork out an additional £100 for parking now.

Booked a last minute flight and the bastards charged me £55 to check in at the airport and closed online check in 2 hours before. I was not notified about this. Disgraceful. They claim to be the cheapest airlines but penny pinch at every opportunity. Shocking

Flight booked in June this year, two seats booked and paid for. Received an email last week saying aircraft had been changed and 1 seat reserved was cancelled. I can honestly say I have spent over 10 hours trying to do something really simple and book another seat! The online payment portal is a joke, it never works despite doing everything suggested by them. I call twice, you can't actually speak to anyone! I've emailed twice and received useless bot replies. You'd think I wanted to buy shares in the company....I just want to reserve a seat next to mine! I wonder if Ryanair gets off on being so bad! Maybe ruining peoples holiday makes them happy. Moral of the story....avoid Ryanair like the plague! I'll now attempt to change the flight with booking.com

Customer service is abysmal. 1 hour 10 minutes on hold to get the most rude, grumpy, unprofessional woman who did not care an ounce for the Customer.
Could not provide any information. Could barely give advice.
If she work in our business, she would be sacked immediately.

Their customer service is apparently budget no frills also. Terrible

I had a flight cancelled. I cannot withdraw the money as i don't have the original bank card. i requested 7 times i wanted a manual transfer but they refuse to listen. constantly mark my support case as resolved and give me incorrect information and links.

I paid for extra leg room seats for our group (row 16 and 17) yet when I boarded the plane the extra leg room seats were rows 17 and 18. I attempted to get a refund but they just argue that the aircraft wasn't changed and I got the row/seats I chose. I can prove I paid for extra leg rooms seats yet we just go round in a circle with their online chat. I tried to phone but impossible to speak to someone.

A lady who travels reguarly said they always do it and it just depends on the plane where the extra leg room are actually rows 16/17 or 17/18. Obviously row 17 avoids this problem which I know for the future (and probably why these get booked up first)

A really snide tactic. I bought a return flight to Edinburgh from London, for £40, leaving on a Monday and back on a Tuesday. They wouldn't allow me to check in for the return flight the day before so I forgot until I was on the way to the airport. I went to the check in desk and apparently although I was 2 hours early for my flight, I missed the check in window by 15 minutes and have to pay £55. This is absolutely disgraceful.

Sometimes, businesses need to understand that one terrible tactic like this can put someone off them for life. It's certainly done that for me. I am never going to use Ryanair again.

I thought "they're still in business, they can't be that bad". I was wrong. App gave me an error when trying to check in, thought I would ask at the desk when I got to the airport. Got charged 55euro to check in because I didn't screen grab the error that appeared before. Naive of me to think goodwill might still exist. Have learned my lesson and will avoid this airline in the future.

Worst experience ever. Not wonder why they have 1.4 raiting

Horrible app experience. £55 check in fee if you leave it until the last two hours? Fee to book seat if you try to check in too early. Awful company.

Dear Ryanair Customer Service,
Monday 26 January from London Stansted airport
I am writing to formally complain about the aggressive and unprofessional behavior of a staff member at airport security. I was charged £60 for my small rucksack, which weighed only 23 kg. I believe this charge was completely exaggerated. Despite this, I was treated with hostility and spoken to in a completely unacceptable manner.

This kind of behavior and excessive charging is not what I expect from an airline of Ryanair’s reputation. I request that this incident be investigated thoroughly, that clarification be provided regarding the charge, and that appropriate action be taken to ensure staff treat passengers respectfully in the future.
I have the photo with my bags I can prove it was small
I look forward to your prompt response.

The proverbial in a brewery, hands down the worst customer service I have ever experienced. Utterly utterly useless.

went to the counter queue and the ladi on the desk call if i can use my bank card to pay one passenger luggage and he will pay me cash so i did, then after my turn for boarding pass i told her i can print departure only arriving i can check in, for some reason id. and she said go to the ryanair desk service terminal 1, there’s a young lady with english accent 17/01/2026 around 3am is very rude hash and firm, towards me i approached her good morning, and told her my setuation. i feel so not happy for no reason i keep saying to the check in counter🤷🏽‍♂️. i’m being told go to ryanair customer desk. and behind one guy also waiting a bit close to me, the girl rise her voice you together? i said no, she’s reply back ward go! with her fingers like pushing away chicken, is that need? finally he she gave me a birding pass and put me very behind in the middle between people ask a punishment, and that flight abou 20 or 30 seat still available, why not ask we would you want buy prefer seat? she a silent cancer in the company hope HR SAW THIS and do something about this , base on this i will never again flying with ryanair, GOOG BYE

Why are we all bashing ryanair when we know what an absolute genius michael o leary is for bringing cheap air travel to all of us?

Quite frankly we should all be worshipping him.

Have I had problems with ryanair?

Absolutely... too many to mention.

But do I care that much....when I have just flown from bham to malaga for 1/3 of the cost of catching a train from bham to London?

No I dont care if they get things wrong from time to time or even if they have designed their systems to penalise us all for the slightest mistake.

Its time be real.

Ryanair are pretty brilliant overall for what you get from them.

If you want brilliant customer service... pay brilliant prices on the main carriers.

Otherwise stop wasting your time complaining... and be grateful.

When you next look for cheap flights you know full well that ryanair are going to be the cheapest !!!

Gosh, where do I begin! My flight from Brussels Charleroi to Manchester was scheduled for 21.10 on Saturday 3 January 2026. Initially there was a half hour delay. It is true that I was informed of the delay by email, but that was about all. The delay itself did not overly bother me , as long as I could catch the last train to Blackpool at 23.17. However, there were further delays allegedly caused by "de-icing" which seemed to take for ever. Finally, approx. two hours after the scheduled time, the journey began. I just missed the last train, but I cannot be accused of lack of foresight because, as I said, I had allowed for nearly two hours to catch the train back to Blackpool. So I was stranded at Manchester airport not knowing what to do. I could not take a taxi to the nearest hotel as I could not be sure there would be a room available - besides, I needed to be back in Blackpool for an important appointment by 10 am, which would have been impossible even if I stayed in Manchester overnight. Finally, I did find a taxi willing to take me to Blackpool, but that cost me all of £200. I feel that Ryanair should have done infinitely more to ensure the welfare of their passengers and not just dumped them there at the dead of night. It just isn't good enough and I doubt whether I shall ever travel by Ryanair again. Oh and I want compensation for the taxi fare to Blackpool as well

Spend the extra and go with EasyJet. Horrendous customer service after losing out babies car seat, leaving us with no way to travel safely home from the airport. They retuned an empty car seat bag and closed the claim.

Delayed flight FR2840 (CGN–STN) due to late-arriving football team.

Parents were already onboard while around 15 children remained at the gate, leading to a prolonged standoff between crew and security. All other passengers who followed boarding rules were delayed as a result.

Cabin became uncomfortably hot during the delay and communication was poor. Promises to “make up time in the air” were unrealistic given the extended ground delay.

I submitted a detailed, factual complaint afterwards and received only a generic template response linking to passenger rights, with no acknowledgment of the situation described.

Very disappointing handling and inconsistent application of rules. It has genuinely put me off using Ryanair again.