Saga offered a good quote. The website was a little difficult (apparently due to a system changeover), so I had to phone Saga the following day to pay and to check a couple of policy details. My call... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more
A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
Company replied
Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
Company replied
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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SAGA service my needs
August 14, 2026
Reply from Saga Insurance
We are so happy to hear that we were able to meet your needs. Thank you for your positive feedback!
Kind regards
Kieron
I always get straight through to an…
I always get straight through to an actual person without going through a whole series of time consuming choices.
Professional, helpful, knowledgeable, I feel cared for (which is rare for a large organisation).
July 16, 2026
Reply from Saga Insurance
Hi Ruth,
We are so pleased to hear that you appreciate being able to speak directly with a person without lengthy automated menus. It's wonderful to know that our team is professional, helpful, and knowledgeable, and that you feel well-cared for.
Always nice to read.
Take care,
Liam
Reply from Saga Insurance
We are happy to hear that you found the website easy to use. Thank you for your positive feedback.
Kind regards
Kieron
Excellent service great product 👍
August 15, 2026
Reply from Saga Insurance
Hi Roddy,
We're so happy to hear you had such a positive experience with both our service and our product! Your kind words mean a lot to us.
Have a nice day,
Liam
Very helpful staff,easy to…
Very helpful staff,easy to understand,would highly recommend Saga.
August 15, 2026
Reply from Saga Insurance
Hi there,
We're so glad to hear our staff were helpful and easy to understand. Your recommendation means a lot to us!
Hope you're having a nice day,
Liam :)
Funny Business
Asked to contact SAGA re an issue with my home insurance - issue soon resolved thanks to the professional and friendly (and somewhat humorous - hope humor is approved of) approach of their agent.
One of those rare moments when such a call was actually enjoyable.
August 14, 2026
Reply from Saga Insurance
Hello Arthur,
We're so happy to hear that our agent was able to resolve your home insurance issue quickly and pleasantly. We truly appreciate your kind words about our team's approach and are glad we could make your call enjoyable. Thank you for sharing your positive experience!
Take care,
Liam
Extremely easy to insure my house…
Extremely easy to insure my house contents with saga at a very reasonable price for ample cover ,I have just renewed my policy at a even lower rate than last year,I will definitely be renewing with them every year if they keep their prices this reasonable.
August 1, 2026
Reply from Saga Insurance
Hi there Joanna,
We are so delighted to hear how easy it was to insure your home contents with us at such a reasonable price. It's wonderful that you've renewed at an even lower rate and plan to continue with us!
Have a nice day,
Liam
Excellent company to work with
Excellent company to work with. I received a first class service from them.
I have my car insurance with them, so it was a no trainer not to go with them. I have always had first class service with them.
August 14, 2026
Reply from Saga Insurance
Hi Colin,
We are so pleased to hear about your consistently positive experiences with our car insurance services. Thank you for your continued trust in us!
Kind regards,
Liam :)
Annual travel insurance good value for…
Annual travel insurance good value for money even with medical conditions. No hassle arranging it clear terms and policy documents easy to understand. Customer service excellent.
July 31, 2026
Reply from Saga Insurance
Hello,
We are so pleased to hear that you found our annual travel insurance to be good value, even with medical conditions. It's wonderful that you found the process hassle-free and our policy documents easy to understand. We truly appreciate your kind words about our excellent customer service.
Have a nice evening,
Liam
Just got a quote from saga home…
Just got a quote from saga home insurance, better price than my previous insurer . And better cover. So very pleased with the outcome.
August 8, 2026
Reply from Saga Insurance
Hi there,
We're so pleased to hear that you found a better price and improved cover with your Saga home insurance quote. It's wonderful to know you're very happy with the outcome!
Have a nice day,
Liam
For the more senior drivers
For the more senior drivers, an easy exercise to accept and proceed with renewing car insurance, tailored to your specific needs. Highly recommended.
August 12, 2026
Reply from Saga Insurance
Hi Norrie,
We're so glad to hear that our car insurance renewal process was easy and tailored to your specific needs. Thank you for your kind recommendation!
Have a nice evening,
Liam
THE SAGA REPRESENTATIVE THAT I SPOKE…
THE SAGA REPRESENTATIVE THAT I SPOKE WITH MADE IT REALLY QUICK, EASY AND EXCELLENT VALUE.
August 10, 2026
Reply from Saga Insurance
Hi Andy,
We're so pleased to hear that your experience with us was quick, easy, and offered excellent value. Thank you for your wonderful feedback!
Take care,
Liam :)
Easy set up online
Easy set up online, competitive prices, online access to documents is easy to navigate
August 13, 2026
Reply from Saga Insurance
Hi Jay,
We're thrilled to hear that you found our online setup easy and our prices competitive. It's great to know that accessing your documents online was a smooth experience for you!
Kind regards,
Liam
Peace of mind for another year
This policy covers everything we need, it was easy to understand and we trust SAGA to deliver if the need arises.
August 15, 2026
Reply from Saga Insurance
Hello,
We're so glad to hear that our policy meets your needs and was easy to understand. It's wonderful to know you trust us to be there for you when it matters most!
Have a nice day,
Liam
Excellent customer service and very…
Excellent customer service and very professional and good value for money
August 10, 2026
Reply from Saga Insurance
Hi,
We're so pleased to hear that you experienced excellent customer service and found our offerings to be professional and great value for money. Thank you for your kind words!
Kind regards,
Liam
Trying to get adequate cover at a reasonable price: A Hard Game until SAGA came to my rescue!
I have always had Annual Multitrip Workdwide Cover including Winter Sports for many years but I suddenly realised that once I turned 80 in March 2026, it getting a similar policy at an affordable price was proving very difficult. I dealt with 3 well known insurers and I was fortunate that the advisor I got was just the right person who was efficient, but more importantly very patient: listened and worked to meet my needs and I came away with satisfactory cover at a reasonable price.
The advisor was very pleasant and not the least bit condescending!
August 13, 2026
This is my first time with Saga…
This is my first time with Saga Insurance. It was straightforward getting a quote and then deciding to go ahead with the policy. I felt that it should be a reputable company and I am hoping they will treat me well in the event of having an accident or som
August 7, 2026
Reply from Saga Insurance
Hello Catherine,
We're so pleased to hear your first experience with us was straightforward and positive! We appreciate you choosing us and assure you that we are committed to providing excellent support should you ever need us. Thank you for your trust.
Take care,
Liam
The way I was treated
August 14, 2026
Reply from Saga Insurance
We appreciate your feedback regarding your recent experience with us. We are always working to ensure everyone feels respected and valued.
Kind regards
Kieron
Problems with the web page
Problems with the web page, inflating the price I had selected
August 10, 2026
Reply from Saga Insurance
We're concerned to hear about the pricing discrepancy you encountered on our webpage.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards
Kieron
Very easy to insure my contence
August 13, 2026
Reply from Saga Insurance
Hello,
We are so pleased to hear that insuring your contents was a straightforward and easy process for you. Thank you for sharing your positive experience!
Take care,
Liam
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