Saga offered a good quote. The website was a little difficult (apparently due to a system changeover), so I had to phone Saga the following day to pay and to check a couple of policy details. My call... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more
Company replied
A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
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Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
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Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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Saga staff were helpful and explained…
Saga staff were helpful and explained the process well. I was very happy with the transaction
July 30, 2026
Reply from Saga Insurance
Good evening,
We are so pleased to hear that our staff were helpful and clearly explained the process. It's wonderful to know you were very happy with the transaction.
Have a nice day,
Liam
They will let you down - avoid
My partner was insured for a safari holiday. He had a bowel cancer diagnosis three weeks before departure. Although the operation could wait until his return, and the surgeon said he was fit to go, they withdrew the insurance. A total disgrace
August 18, 2026
Unprompted review
Reply from Saga Insurance
Hi Adrian,
We are sorry to hear about the difficult situation your partner experienced with the insurance for their safari holiday.
We understand how frustrating and disappointing this must have been, especially given the circumstances.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Reply from Saga Insurance
We are pleased to hear that you find our service simple, friendly and understanding. Thank you for your feedback.
Kind regards
Kieron
Reply from Saga Insurance
Hi Pat,
We understand your time is valuable and we regret the extended wait.
We are always working to improve our phone service efficiency.
Kind Regards
James
Easy to deal with
Easy to deal with. No call centre. Standard English with no funny accents.
August 18, 2026
Reply from Saga Insurance
Hi Graham,
We're so glad to hear you found our service easy to use and appreciate your positive feedback! Thank you for sharing your experience.
Have a nice day,
Liam
Worth Getting a Quote
I like that you can fix the policy for 3 year. Always seem to get back to you very quickly. The price is very competitive with other companies. Have not had to worry I was paying to much for my insurance when it comes to renew.
August 18, 2026
Reply from Saga Insurance
Hi Alan,
We're so pleased to hear you appreciate the ability to fix your policy for three years and that our response times have been quick. It's wonderful to know you find our pricing competitive and that you feel confident about your insurance costs at renewal. Thank you for your positive feedback!
Have a nice evening,
Liam
Comprehensive Travel Insurance Policy
It was quite an easy process to complete my application for Annual Travel insurance and the policy covered all my needs for what I consider to be a very reasonable price
August 16, 2026
Reply from Saga Insurance
Hi Gordon,
We are so pleased to hear that applying for your Annual Travel insurance was an easy process and that the policy met all your needs at a very reasonable price. We truly appreciate your feedback!
Have a nice day,
Liam
Easy to get what I required,and at a price that I felt was reaonable
Easy to get what I required,
August 16, 2026
Reply from Saga Insurance
Hello,
We're so happy to hear that we made it easy for you to find what you needed. We appreciate your positive feedback!
Have a nice evening,
Liam :)
Great experience from start to finish
August 16, 2026
Reply from Saga Insurance
Hi,
We're so happy to hear you had a great experience with us from start to finish! We truly appreciate your kind words.
Have a nice day,
Liam :)
Is it value for money when no claims have been made ?
The charges increased when i took my wife off the policy? And still increased even̈ thou no claims were made for many many years, why are we paying for other peoples claims?very unfair! Saga not on there own doing this!)
August 1, 2026
Reply from Saga Insurance
Hi Clifford,
We appreciate you sharing your concerns regarding the increase in your policy charges, especially after removing a named driver and having a long claims-free history.
We understand how frustrating unexpected price changes can be, and we want to assure you that we consider all feedback seriously.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
You increased our policy by over 50%…
You increased our policy by over 50% this year , I made a formal complaint to be given a valid explanation not just we changed underwriters I heard nothing I contacted you again to insist you contacted me before the renewal date. Again I have been totally ignored I notice now when we contact you we are passed to an overseas call centre. Who are unable to forward concerns . This will be our last year with you. The service and increases are totally unacceptable
July 25, 2026
Unprompted review
Reply from Saga Insurance
Hi Tina,
Thank you for taking the time to leave your review.
I am sorry to hear about your frustration regarding the policy increase and the difficulties you've experienced in getting a clear explanation and a response from us.
I understand how concerning it is when you feel ignored, especially after making a formal complaint and requesting contact before renewal.
We aim to provide clear communication and I regret that we have fallen short in your case, particularly with the concerns about our call centre services.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Save money give them a go
When had problems with the site they was only a call away. For less money a month I got far better cover.
August 15, 2026
Reply from Saga Insurance
Hi Heidi,
We're so pleased to hear that we were readily available to assist you when you needed us and that you found our coverage to be excellent value. Thank you for your kind words!
Have a nice evening,
Liam
My application was not difficult to…
My application was not difficult to make and was successfully approved
August 18, 2026
Reply from Saga Insurance
Hi Mrs Crory,
We're so happy to hear that your application process was smooth and successful. We appreciate your positive feedback!
Have a nice evening,
Liam :)
A decent experience
A better experience than some other insurance web sites. Good cover at a competitive price.
August 12, 2026
Reply from Saga Insurance
Hi there,
We're so pleased to hear you had a better experience with our website and found our coverage to be good and competitively priced. Thank you for your kind words!
Have a nice day,
Liam :)
Very, very annoyed at the situation i experienced.The insurance documents I requested…
The insurance documents I requested over the phone to be sent to me by e-mail did not arrive,I spoke to Saga every day during week commencing the 4th August. Without any success .Ridiculous situation.
August 4, 2026
Reply from Saga Insurance
Hi David,
I am sorry to hear about the difficulties you experienced in receiving your insurance documents via email, and the frustration this caused over several days.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
I had an attempted break in
I had an attempted break in, so I went online to start a claim that took me 30 minutes trying to put my address in so I rang a telephone number for claims.
I was transferred to the claims department after nine minutes where my Insurance was checked. I told this lady what the problem was the doors locks had been broken.
I was then told I had to ring another number which gave me the contents team.
Who then passed me onto the Saga buildings claim team.
Here I was told that for lock replacement you have to pay the basic buildings cover XS of £300 and a £50 excess for locks.
What a waste of time.
August 6, 2026
Unprompted review
Reply from Saga Insurance
Hi Alan,
I am sorry to hear about the frustrating experience you had when trying to report your attempted break-in and subsequent claim process.
I understand how disheartening it must be to go through such a lengthy and complicated process, especially after an unsettling incident.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Car Insurance
I found Saga Car Insurance excellent.
Extremely helpful Customer Service who listened instead of keep interrupting !
I finalised the policy to my needs and received all documents within a week by post as I am a techno phobe.
July 16, 2026
Reply from Saga Insurance
Hi Ian,
We are so pleased to hear that you found our customer service to be excellent and that our team listened to your needs. It's wonderful that we could help you finalize your policy and that you received your documents promptly.
Have a nice evening,
Liam :)
Treated with courtesy and politeness.
July 27, 2026
Reply from Saga Insurance
Hi Colin,
We're so glad to hear our team provided you with courteous and polite service. Thank you for your kind words!
Have a nice day,
Liam
Really good service
Their website is helpful even with several complex medical issues, and the person I spoke to for clarification was excellent.
August 11, 2026
Reply from Saga Insurance
Hi Richard,
We are so pleased to hear that our website was helpful and that our team provided you with excellent clarification for your medical issues. Thank you for your kind words!
Have a nice day,
Liam
Need patience with medical conditions
Just think a person would be easier for those of us not technically inclined!
August 17, 2026
Reply from Saga Insurance
Hi there,
We appreciate your feedback and understand that a more personal approach could be helpful for those less tech-savvy.
Have a nice day,
Liam
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