Sahara BBQs Reviews 

292
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their robust build and impressive performance. Many highlight the excellent service and straightforward ordering process. The quick and efficient delivery is also frequently commended, with items often arriving well-packaged and promptly. However, some customers also noted issues with order fulfillment, such as delayed deliveries or lack of communication regarding shipping. A few people mentioned products arriving with minor damage like dents. Additionally, there were occasional concerns regarding product durability over time or warranty coverage for issues like rust.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the quality, appearance, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent build and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, helpful, and... See more

Order

Customers had positive experiences with order, praising the ease and speed of the ordering process, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(292)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

BBQ Wheels have a design flaw (Resolved).

UPDATED: I bought the Sahara Storm portable BBQ. The frame castors (wheels) obviously have a design flaw. I left a 1-star review, and Sahara reached out. They sent me a new, redesigned frame, which seems perfect. I cannot fault the customer service and the quick resolution. A+ for after-sales customer service.

May 30, 2025
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

HI William
That is an issue that we can resolve for you, please email info@saharabbqs.com and we will help you out

The Sahara Team

Rated 5 out of 5 stars

I recently purchased a Sahara S325 and…

I recently purchased a Sahara S325 and when I assembled it I noticed the hood didn't line up and was dented plus there was 2 chunks of enamel chipped on the sink of it... I contacted Sahara customer service with pictures and details of when and where I purchased it and they were fantastic and sent out a replacement hood and sink with no hesitation. This bbq is very good quality, I would highly recommend it and their customer service is excellent.

April 26, 2025
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

Thank you so for your review and feedback.

The Sahara Team

Rated 2 out of 5 stars

BBQ perfect.

BBQ perfect.
Base cheap and flimsey. Wheels bend. More metal required!

May 6, 2025
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

Hi David
If you would like to discuss this further please email us at info@saharabbqs.com with your bbq details.

The Sahara Team

Rated 5 out of 5 stars

Excellent customer service

I would like to give a shout out to Sahara bbqs…I bought one of their bbqs which I love ..I had an issue with it and their customer service went Above and beyond ..I particularly want to say a thank you to Elaine for all her help .

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap yoke

Cheap yoke. I got an x150 bbq from a local shop. The wheels won't fit properly, bbq stays on a side, the gas regulator that came with the BBQ is not working, no gas flowing when i attached it to the gas drum. I'll return it back to the shop, it doesn't worth the hassle, I'll add 100€ and I'll get a weber

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

I own a Provence portable gas heater…

I own a Provence portable gas heater for some years now.However the burner unit was at the end of its time with the mesh was burnt at the bottom of the burner. I could not afford to purchase a new heater. I looked around on the web to see if I could get a new burner unit and discovered Sahara BBQs had complete replacement units. I looked at their video on line on how to remove and install a new burner. I ordered a new burner unit which arrived inside the stated time, well packed in a sturdy cardboard box. I have just installed the burner unit and I am well pleased as it was so easy to remove the old unit and install the new unit. Any one could install this unit, I did and i'm 76 years old.

January 8, 2025
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your review of our Sahara product.

We are happy that you found the part easy to replace and that the instructional video was of help.

Sahara Team

Rated 4 out of 5 stars

Order replacement heat reflector for…

Order replacement heat reflector for the patio heater after it had fallen over in a storm. Also ordered new rain cover as the old one ripped. Would give four stars but thought it strange the heat reflector came without any screws and was luckily able to reuse them from the old reflector. Other than that products were good and delivered quickly.

January 6, 2025
Unprompted review
Rated 4 out of 5 stars

Provence calor gas fire

Having bought a Provence calor gas fire some years ago that developed a fault,I had some difficulty in locating the manufacturers, but once I found Sahara BBQs I found them to be very efficient and helpful.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Sahara X475 BBQ Cover

We have had a Sahara X475 BBQ for couple of years now but the cover that went with it was 2 separate ones & didn't fit properly.
The new custom fit one is great, covers both BBQ & trolley together, no flapping covers anymore.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Parts for Provence Heater

Ordered a new thermocouple for my Provence Calor gas heater.
The lady on the phone advised me as to what exactly I needed and sent me a link to a guide to replacing the unit.
Arrived by Parcel Force and fire is now up and running

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

I had the BBQ already and originally…

I had the BBQ already and originally had an extra large cover as that was all the shop I bought the BBQ from had, that lasted three seasons so I went online to get a replacement and Sahara custom fit for my BBQ which I purchased, bit more expensive but perfect for the winter as its a snug fit over the two side pieces so won't fly off like the original one I had. Great piece of engineering in the design and keeps everything dry and protected from the elements

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

I already had the Barbecue

I already had the Barbecue, couldn’t get the cover or accessories from local stores, went on line and found all these treasures. Delivered quick and very reasonable prices.
A joy to use

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Sahara Mini BBG

Bought my Sahara Mini-bbq from Outstyle Mount Usher Gardens. The staff are so helpful and they stock a lot of Sahara Barbecues which are also a local company .Love my Mini BBQ .

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Enjoying my Sahara X450 BBQ despite the rain

I ordered Sahara X450 BBQ and it was delivered with in a reasonable time. It would be good to get more updates on the delivery. Unfortunately, there were a couple of faulty bolts, but the Customer team at Sahara were prompt and helpful to resolve my issues. No problem with that, it's only the weather. I wish I could spend more time out cooking. Highly recommend the BBQ as it works really well, looks and feels premium.

May 5, 2024
Rated 5 out of 5 stars

Compared Sahara with competition and…

Compared Sahara with competition and decided on Sahara X450. Very happy with their service, quality of product and performance of product. Even heat distribution & good controls to adjust output. I'm very happy with my Sahara X450 and would highly recommend this Barbecue. The cover is excellent also.

June 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look