Sahara BBQs Reviews 

294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their robust build and impressive performance. Many highlight the excellent service and straightforward ordering process. The quick and efficient delivery is also frequently commended, with items often arriving well-packaged and promptly. However, some customers also noted issues with order fulfillment, such as delayed deliveries or lack of communication regarding shipping. A few people mentioned products arriving with minor damage like dents. Additionally, there were occasional concerns regarding product durability over time or warranty coverage for issues like rust.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the quality, appearance, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent build and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, helpful, and... See more

Order

Customers had positive experiences with order, praising the ease and speed of the ordering process, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(294)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Enjoying my Sahara X450 BBQ despite the rain

I ordered Sahara X450 BBQ and it was delivered with in a reasonable time. It would be good to get more updates on the delivery. Unfortunately, there were a couple of faulty bolts, but the Customer team at Sahara were prompt and helpful to resolve my issues. No problem with that, it's only the weather. I wish I could spend more time out cooking. Highly recommend the BBQ as it works really well, looks and feels premium.

May 5, 2024
Rated 5 out of 5 stars

Compared Sahara with competition and…

Compared Sahara with competition and decided on Sahara X450. Very happy with their service, quality of product and performance of product. Even heat distribution & good controls to adjust output. I'm very happy with my Sahara X450 and would highly recommend this Barbecue. The cover is excellent also.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Rapid Assembly it was!

Bought Sahara Rapid Assembly Plus Gas BBQ from Dobbies, reduced from £169 to £135. Pretty rapid assembly, my own 'skills' slowed the process - wheels put on diagonal legs rather than two on one side !!!! .. This looks good and works really well, easy to move into shed for storage. Very pleased and would highly recommend.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

New heaters for old

My second refurb of a Provence portable gas heater. After renewing one for my log cabin last year, I bought another heater 2nd hand which wasn't working. Because of my previous success, I knew that ordering a replacement heat chamber from Sahara would do the trick. And it has! After a speedy delivery of only 3 days, I was able to fit this and turn the old heater into a new one, for less than 1/2 the price. Magic, just like Aladdin's lamp😁

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Sahara S350 BBQ

Excellent quality and very clear & easy assembly instructions. Easy to use and maintain and clean. We use a number of time ever week.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Such a good bbq design and high quality

Such a good bbq design with pull out shelf, discreet gas bottle container. Extremely well made although it did take a little longer than expected to put together ! Such good value when compared to say Webber, and of equal quality. A very serious contender.

Unfortunately not sold in many outlets and am ordering rotisserie direct.

Would highly recommend

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very very impressed!

Missed two provided parts and left an earlier 8/10 review. This is to correct my mistake: 10/10 from start to finish - website easy to use, payment and confirmation easy, delivery very helpful and more than expected, the little gizmo for building the S350 bbq was the best I have ever seen, and it took about the expected time to build - and it lloks fabulous!! Thank you all!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

I've owned my BBQ for a few years but wanted to adjust it and needed a part that I couldn't find anywhere. I contacted Sahara and they were absolutely amazing. Totally exceeded my expectations. They clearly do service for life.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Good product

Good product, great price. After sales also top rate. Assembly a little fiddly, but nothing that perseverance does not beat.

May 3, 2024
Rated 5 out of 5 stars

Great After Sales Service

My old mild steel vaporising bars had become rusty. Luckily Universal Innovations supply pretty much ass the spares you will need to have your BBQ looking like new and they supplied me with new stainless bars. Delivery took 4 days and I am ready to go again. Great service from a great company.

April 29, 2024

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