While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Wow. Just found out your prices are in USD... nowhere in anything I have seen from your company does it mention this, except at checkout. I wonder how many Aussies have been scammed by this dishones... See more

Company replied

Rated 4 out of 5 stars

While I genuinely love the wall mounted Sandalier, I ordered the white background version but it isn’t really white, which is my only issue. It looks off white/ grey which is a shame as the sand does... See more

Rated 5 out of 5 stars

I saw the advertisement on Facebook & like others were a little skeptical until I reviewed it many places. They were packaged securely & I was pleasantly surprised how they looked. I purchased two as... See more

Rated 4 out of 5 stars

I ordered late for a Christmas gift, it took a while and while I didn’t hear anything until I reached out, they responded very quickly, just a simple handcrafted back ordered product. I haven’t seen i... See more

Company details

  1. Home Goods Store

About Sandelier

Written by the company

A statement piece for your living space.
Mesmerizing to people of all ages and endlessly relaxing, Sandeliers™ are fascinating and a unique addition to your home or office.
With flow-times reaching up to several days with a little practice, you can gaze at your Sandelier™ and get lost in its beauty for hours straight.
Choose from multiple sand colors to match your interior and start your collection with your first ever completely unique and ever-changing art piece.

Contact info

3.0

Average

TrustScore 3 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thumbs up

Beautiful piece and it was well protected for shipping. I ordered the ocean one and I love the colors. My sister loved mine so much that I have ordered the forest one for her.
Thumbs up 👍

August 2, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceeded my expectations

Exceeded my expectations! I bought two sandeliers as gifts for my young grandsons. Their shared bedroom is painted in blue and green, their favorite colors, so I ordered the “Ocean”(blue) and the “Rainforest” (green) standard sandeliers. They are beautiful and the boys loved them. The lead time required for delivery is substantial but very clearly communicated before ordering. Just keep that in mind if you are trying to meet a deadline. I contacted customer service to get an update on my delivery and the entire shipping process was clearly and patiently explained to me in detail. They arrived safely packed and well protected, with time to spare. The customer service follow up was exceptional.

July 23, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

This is the second sand sculptor I have…

This is the second sand sculptor I have ordered from Sandelier. The items are beautiful and mesmerizing. The packing is done well, assuring it’s safe arrival. I seriously have not experienced better customer service. The only drawback is that delivery time takes a while so be sure to order well before you want your item.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Very unique and pretty

I have now bought four. I have them at home, work and given as gifts. Each one is so different and I love the slow flow. Makes amazing mountain scenes! Very pretty and also calming.

June 26, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

NOT GOOD ENOUGH!

I Received my Order after waiting Almost 4 Weeks for it Only for it to Not Work "out of the Box" as expected. When i reached out i was Told that i need to Buy a set of Injector Syringes and to fix it myself. I did expect to eventually need to Buy them at some point "Down the Line" but not on day ONE of owning it. So Now i am sitting here Waiting for the said Syringes to arrive so i can "adjust" and fix the Issue!

June 24, 2022
Unprompted review
Sandelier logo

Reply from Sandelier

Hi Rob,
Thanks for your review.
You placed your order on May 24th for your 3 Sandeliers. You received them on June 21st, which is less than a month after even though you said you waited "Almost 2 months" (EDIT: Now you have kindly corrected that).
You reached out to us stating that the flow time was too short on 2 of your Sandeliers.
We kindly explained that it was because the air level had been altered during transit, which can sometimes happen, therefore you have to re-adjust it in order to fully enjoy your art pieces.
We provided you with a full step-by-step guide on how to solve your problem.
We redirected you to one of our collaborators which you could buy the set of injectors from, and refunded you of the amount required for this purchase, as a commercial gesture.
I feel like you have been assisted properly and we have done everything to ensure your satisfaction. Your review doesn't illustrate the service quality you have been provided with.
We stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

Rated 3 out of 5 stars

Was disappointed

Was disappointed! There is a lot of visible air bubbles and not enough sand to make anything but triangles.

June 7, 2022
Unprompted review
Sandelier logo

Reply from Sandelier

Hi MaryAnn,
Thanks for your review.
Air bubbles are essential as they constitute the barrier between the sand and the water, allowing the grains of sand to fall slowly in between these bubbles. It's perfectly normal to have air bubbles in your art piece and it could not work without them.
You say there isn't enough sand to make anything but triangles. By triangles, do you mean layered mountain-like shapes? Because the purpose of your art piece is to create such patterns.
Your Sandelier works like an hourglass. I don't quite understand what kinds of other shapes you expected to see.
Feel free to check out our user's guide in order to better understand how to properly use your Sandelier and create beautiful patterns with it.
We stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

Rated 5 out of 5 stars

Gorgeous and Interactive Art

I absolutely LOVE the wall mounted Sandelier. I purchased it for the waiting room at my office and it is well loved by staff and clients alike. I've gotten so many compliments and often walk into the waiting room to see others rotating and watching it. We did have to purchase small casters (rotating ball bearings) to put on the back edges as the wheel otherwise rests against and scrapes the wall. It was and easy fix and I am otherwise very satisfied with this purchase.

May 15, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

My family is really enjoying the wall…

My family is really enjoying the wall mounted Sandelier. It’s hanging in a perfect spot so that someone will walk by and give it a spin.
It came out of the box perfect without the need to adjust the air or water. I’m not sure if it hung it the right way but I did add a few tiny furniture pads on the wall to make for a smooth rotation. All in all, it was a great purchase.

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

Mesmerizing Sandelier!

I purchased The 11" Original Sandelier in Black Void. The product is so mesmerizing and defintiely boosts the zen in the office! I love the product and will be ordering a second one in the near future!

Product was delivered in perfect condition!

Thank you Sandelier for creating such an amazing products!

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Interactive Art In Your Home

I purchased one for my wife to enjoy. The disc is fascinating to watch... after a few tries you anticipate what you think it is going to look like, then it turns out differently from what you pictured. Oooo's and Ahhhh's are plentiful. We love it so much we have had to establish boundaries!

April 27, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love my sandelier

Love my sandelier, it is the perfect piece for in my office. Nice to watch when I need a mental break and it's a great conversation piece for my clients!

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Quality product. Enjoy seeing all the different landscapes it creates and that it is never the same.

April 16, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look