Sav Reviews 1,049

I was super excited to use SAV for domains until lately. Their ticketing system is down since ages, there is no chat option or call. I sent email on support but no answer. My domain has expired and renewal is not working even when credit card has been charged 4 times. I wonder if they have a team out there or some freelancer is on it?

Let me preface this by saying that my experience with SAV.COM has been nothing short of a NIGHTMARE. If there were a zero-star option, or even a negative star option, they would deserve it tenfold. These people are operating a sham of a service, clinging onto your money with the tenacity of a rabid badger, and their "support" team is a black hole of empty promises and robotic responses.

My absolute fury stems from their utterly UNACCEPTABLE practice of renewing domains WITHOUT explicit consent. Let me repeat that, for anyone considering entrusting these cowboys with their valuable domain names: THEY WILL RENEW YOUR DOMAINS AND THEN HOLD YOUR MONEY HOSTAGE!

It happened to me. Several .in domains, which I had absolutely NO intention of renewing through their overpriced platform, were automatically billed. No warning that truly stood out, no clear request for confirmation – just a sneaky, underhanded grab for my hard-earned cash.

And then the real fun began: the utterly Kafkaesque ordeal of trying to get a refund.

I initiated a refund request on April 3rd. Today is May 12th. Let that sink in. OVER A MONTH of being strung along, ignored, and fed the same pathetic, copy-pasted drivel by their so-called "support" team.

My initial attempts to contact them via their "live chat" were a joke. It was like shouting into the void. They would appear sporadically, offer a fleeting, unhelpful sentence, and then vanish into the digital ether, leaving me staring at a closed chat window. The promise of a "few minutes" reply time was a blatant LIE. It was often hours, if they bothered to respond at all.

When I finally managed to get someone's attention (after multiple attempts and escalating frustration), I clearly stated my demand: remove all payment methods from my account and refund the unauthorized renewals. I even explicitly stated my intention to transfer the domains elsewhere, as their pricing was exorbitant compared to other reputable registrars.

What was their brilliant solution? According to "Chris," I should initiate the transfer FIRST, and then maybe, just maybe, they would consider a refund IF the expiration date hadn't been extended. This is utter NONSENSE! Why should I jump through hoops and potentially risk losing the domains in a transfer process while they are holding my money illegally?

Then came the truly infuriating part. When I stated that I couldn't guarantee the transfer would work immediately, and reiterated my need for a refund, "Chris" had the audacity to state that "Unfortunately, the only way to refund the renewal is by deleting the domain."

ARE YOU KIDDING ME?! So, their solution to THEIR mistake of unauthorized renewal is for ME to DELETE my valuable domain names?! This is not just incompetence; it's bordering on malicious. They force you into a corner: either lose your domains or kiss your money goodbye.

Against my better judgment and under duress, I deleted NINE .in domains on April 4th, expecting the refund process to finally commence. Oh, how naive I was.

The audacity! The sheer disrespect for their customers is astounding. They have held my money for over a month for a service I never requested and actively tried to cancel. They forced me to delete my domains based on their ridiculous policy, and still, the refund is nowhere in sight.

To add insult to injury, their policy regarding payment methods is equally atrocious. They do not allow users to remove their payment methods on their own! This is an incredibly shady practice designed to make it easier for them to pull off these unauthorized renewals. I have never encountered such a user-unfriendly and frankly, alarming policy with any other domain registrar or web hosting provider.

At this point, I have absolutely ZERO trust in SAV.COM. Their customer service is a pathetic excuse, their business practices are questionable at best, and their handling of refunds is nothing short of theft by delay.

DO NOT, UNDER ANY CIRCUMSTANCES, USE SAV.COM. Save yourself the headache, the frustration, and the potential loss of your money and your domains. There are countless other reputable registrars out there who value their customers and operate with integrity.

I will be reporting this company to every relevant authority and sharing my horrific experience across all possible platforms. Consider this your SERIOUS WARNING. Stay far, far away from SAV.COM! They are a disaster waiting to happen to your online assets and your wallet. They are not just bad; they are dangerously incompetent and appear to have no intention of rectifying their mistakes. You have been warned.

I have a domain that I unlocked via the control panel over a week ago. However, the domain is still showing as locked in WHOIS, meaning I cannot transfer it out. It’s well past the 60-day lock period, so there are no policy restrictions.

I’ve contacted support multiple times, and I keep getting the same copy-pasted response:

"The case has been escalated to our tech/developer team. We apologize for the inconvenience. We will update you as soon as we hear back from them..."

This has been the answer for over a week now — no real progress, no timeline, no clarity.

Let me be clear: I’m not a developer, but unlocking a domain shouldn't require deep backend engineering work. It's a basic function of any registrar — a simple command to update the registry status. Something that should take minutes or hours, not days.

I’ve now filed a complaint with ICANN:

This company is fraudulent and gets money and payments for their fraudulent sites. Friende.shop for example

I have had problems with listings and slow customer support ever since I listed some domains on SAV.com last year.

I thought they were poor then, but it's recently got much worse.

- Landing sale pages for domains lead to a blank page
- Zero response from their customer support
- Their Zendesk support link leads to a "Page does not exist" page
- I even emailed the CEO directly to ask what on earth was going on with the company, he read my email and chose to ignore it (this alone speaks volumes)

I have now moved my domains to another provider and will never use SAV.com again.

Whatever you do DO NOT register domains with these fraudsters.

FRAUD is what's going on with them. Only that.

I registered 2 domains with them three months ago and they still aren't live.

Here's what I know for a fact they don't have a company Telepone listed. They have a Chicago address however I am suspect that it is legitimate much like their services.

I have written many customer service tickets after many failed attempts to correct DNS and Namesevers records.

I knew that they were sketchy after registering the domains and immediately requested to transfer to one of two domain register that I have very large portfolios and have worked with for over a decade.

Why did I register the domains with them? I saw a cheaper price listing pop-up on my device. Cheaper is not better.

I had a chat with them about exchanging my legal counsel information for theirs and they gave me a local police number!!

Yes, very sketchy and not American nor Western Europe. Perhaps some third world country rat hole operatives. Be Careful. In fact just DO NOT USE THEIR SERVICES.

Next week I will contact my bank and request a formal complaint to Visa/PayPal and Mastercard.

This deception is not acceptable. They can run but not hide.

An aside: I have screen captures of the entire experience navigating this HellScape.

1-Star Review: Loyalty Means Nothing to Sav—Dishonest & Predatory

After nearly 4 years as a loyal customer with over 60 domains registered through Sav, their shocking lack of professionalism and predatory behavior has finally pushed me to warn others.

My domain expired without a single warning email—no reminders, no grace period notice—just straight to auction. When I contacted support, a representative named Vito outright lied, claiming they couldn’t return the domain to my account (despite it only being a month post-expiration and them owning the platform) Instead, he insisted I either:
Bid in their shady auction
Wait and pay $80+ (for a domain that costs $11/year)

This is extortion, plain and simple. How does a registrar "not have control" over their own system? Why punish long-term customers with fabricated hoops and fees? Worse, their lack of expiration notices feels intentional—just another way to trap users into paying ransom for their own domains.

After 60 domains and 4 years. I’m done. Sav prioritizes scamming customers over retaining them. Run far away —this company is either criminally negligent or outright fraudulent.

The domain renewals do not work from the standard (new) interface, I contacted support which promptly advice me to use the legacy interface, as their "V2 cart seems unstable at the moment". While this may happen soon after a lunch, it is unacceptable more than an year after the release. I remember that also the last time (1 year ago or more) I had a similar problem.

PRO: They have very low prices and their customer support is fast enough.

This registrar has some of the worst renewal policies I’ve ever encountered. They sent a misleading expiration notice instead of a clear renewal reminder, failed to notify me about a huge price increase, and then charged an old card without warning. No email was sent in advance about the renewal or the payment method being used—only a vague notice on the day of renewal saying the domain is set to expire, looks safe to ignore.

"Your domain name, ***************, has an expiration date of 04-17-2025, 23:59:59.

If you do not renew your domain it will be removed from your account 30 days after the expiration date*. To renew your domain, please login to your Sav.com account, select the domain from with My Domains then click the Renew link."

This feels like a deliberate tactic to catch customers off guard. I manage many domains and have never had such a frustrating experience with a registrar. Avoid them if you value transparency and good customer service.

@Peter, has your payment issue already been resolved?
While We have been now waiting almost 3 months to receive payment from Sav for domains that we sold in auctions. Untill now, it seems like this company rippled us off big time, and we won't let it go just like that. You gotta pay what you owe us. Period

Everytime we contact their customer support team, their response is "we are working on the case and notify you when it gets resolved " . The problem is that the issue hasn't been resolved for the last few months.

Is this even a legit company? Stealing user's money for months?

They happily take Russian spammers' money and ignore abuse reports.

I've been wondering what was up with all the spam from .sa.com and .za.com domains I've been receiving.
Turns out, all the domains are registered with this company.
I've sent 34 abuse reports to them, but they've been ignored for almost a week while the spam keeps coming.

Sav interface is not user friendly and website do have some bugs that need to be fixed. Although domain prices are cheaper. They have launched new domain manager recently but it still has very complicated interface. Domains that I have sold should not be visible in domain manager.

I have been a client for over a year. They sold a domain name for me last November. The money was received by PayPal after some problems occurred with banking information. The staff at Sav.com were very helpful whenever I had a question. The website was easy to operate and offered two ways to sell my domains. Overall I was very satisfied with Sav.com and look forward to working with them.

UPDATE: SAV SOLD OUR PREMIUM DOMAIN IN AN AUCTION AFTER WE RENEWED.

In 20 years of buying domains we’ve never seen a more unprofessional and shady company. They have an F rating at BBB (Better Business Bureau) and have never answered nor resolved a complaint there. That should tell you everything you need to know!!

We recently encountered a significant issue with the renewal of our PREMIUM domain through Sav. Despite renewing the domain within the allotted time frame and providing proof of the bank charge, told to be patient for it to complete the renewal by SAV support, the domain has been placed in an auction instead of being renewed! The payment was deducted we repeatedly contacted SAV to resolve the issue which was on Savs site.

Our attorneys contact them to resolve it and get never responded. They don’t care about customers have an Ai bot chat support (Intercom) make up stories and sell your domain out from under you. They closed the ticket support page.

Read the reviews here, tld-list, BBB, Reddit, X and see how many people have been burned. If this happens to you contact ICANN and make reviews and reports. Maybe it can help others not make the mistake of doing business with them.
Big domain traders have stated they are leaving SAV with 1,000- 1,200 domain names stated on X and Reddit.

Spaceship has real human support, better pricing and care about their customers. We moved all domains there and will never ever work with SAV again.

Yikes. I have used Sav for a year now, and it has been one problem after another. Poor review after poor review but I ignored them all. Why? Their low prices attracted me. However, after 1 year I regret chasing a few bucks. Initial signup problems, transfer out problems, NS not resolving problems, WHOIS verification emails not being delivered resulting in names being held, and the list goes on. I use 6 other registrars and none have these problems. I know you're thinking; "but I can save a bit on fees". Don't be like me. In hindsight it wasn't worth it. Sav will simply frustrate you at every turn. Just move along.

In 2022, I purchased a domain name from SAV.com for a friend's acquaintance, costing over 1,102 USD. This amount is significant in Vietnam, representing approximately 10 months of wages. Despite advising against such an expensive purchase, my friend proceeded with it.

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The domain was set to expire on December 31, 2023. Unlike standard practice, I received no renewal notification email from SAV.com. Surprisingly, even after the expiration date, the website remained accessible, which prevented me from realizing the domain had expired.
On February 1, 2025, the website suddenly became inaccessible. Upon checking, I found the domain had expired but could still log in to renew it. I completed the renewal process successfully:

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However, by February 11, 2025, the website was again inaccessible. I discovered the DNS had reverted to default settings (I use Cloudflare), and I could no longer manage the domain. After contacting SAV.com's support via ticket, they informed me that the domain had been successfully auctioned to another buyer:

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During a live chat, SAV.com revealed their policy: expired domains remain accessible for 30 days, during which they conduct auctions. After this period, they sell the domain to other parties without proper notification to the original owner.
Key issues with SAV.com's practices:

They do not send domain expiration reminder emails
Websites remain accessible after domain expiration, masking the expired status

They auction domains after 30 days without clearly informing the original owner
Their practices appear designed to seize and resell valuable domains

Warning: Based on this experience, I strongly advise against using SAV.com for domain registration to avoid similar issues.

Here's Luigi from DomainEmpire.com , we're long term users of Sav.com and honestly everything worked well with them so far.

Last Thursday 5th February we've opened a ticket by asking them to move our Gasoline.uk domain to another Tag (the buyer tag having sold it through a marketplace) and they replied promptly to confirm to have forwarded our request to the competent department.

No reply for days so we sent another reminder to speed up a resolution and they confirmed to have sent a reminder to the competent department.

Again nothing happened and since few days their 'Help & Support' link leads to an error page.
We've emailed them as well but no news till today, Saturday 15th February 2025

Problem is our buyer will cancel the transaction if we'll be unable to deliver the domain within Monday which's not going to happen it seems.

Their service is apparently degrading so we'll now be forced to send a formal complaint to Icann and we invite you all to do the same if you're experiencing any issues with SAV.com

It's also important to clarify we're unable to view Gasoline.uk from our Nominet account so they're the only ones in the position to assist to speed up this transfer.

WARNING: AVOID SAV.COM - Domain Theft and Unjustified Domain Lock - 0 STARS!

DO NOT USE SAV.COM! They locked my domain nextlab.click for absolutely NO valid reason, effectively stealing it from me!

I am beyond furious with sav.com. They have placed my domain, nextlab.click, on 'server hold' without any legitimate justification whatsoever. This is nothing short of domain theft. They have provided absolutely no valid reason for this action, and it's clear they are simply trying to rob me of my domain.

My domain, nextlab.click, is crucial to my online presence and business. Sav.com's actions are causing significant disruption and damage. To lock a domain without a valid reason and put it on 'server hold' is completely unacceptable and frankly, criminal.

If sav.com thinks they can simply steal my domain and get away with it, they are sorely mistaken. I will not be robbed. They can expect a strong civil lawsuit if they do not immediately release my domain and rectify this outrageous situation.

DO NOT TRUST SAV.COM WITH YOUR DOMAINS. They are dishonest and will lock your domain without warning or reason. AVOID AT ALL COSTS!

This company is unethical and operates with blatant disregard for their customers. This is a complete 0-star experience and I would rate them even lower if possible.

STAY AWAY FROM SAV.COM! YOU HAVE BEEN WARNED!

UPDATED REVIEW 13/03/2025 : SAV.COM – Clarification on Domain Lock Issue

I originally gave SAV.COM a 0-star rating due to my domain, nextlab.click, being placed on server hold. However, after further investigation, it turns out that the issue was not directly caused by SAV.COM.

The problem stemmed from uniregistry.link—my domain’s registrar—which, for unclear and questionable reasons, mistakenly blacklisted my domain because two so-called security companies that decide what is spam and what is not added my domain to theryr black lists. There is evidence (backup copies from the Web Archive) showing that nextlab.click was merely displaying an “under construction” page at the time, indicating that there was no malicious intent or misbehavior on my part.

Thanks to ICANN’s intervention, the root issue was resolved at the source, proving that SAV.COM was not at fault for the domain lock. That said, I must point out that SAV.COM’s support left much to be desired throughout this ordeal. Despite not being responsible for the error, their handling of the situation was subpar and added unnecessary stress to an already frustrating experience.

While the core problem has been corrected, I hope SAV.COM takes this opportunity to improve their customer support. For now, please be aware of the potential pitfalls when dealing with uniregistry.link and expect that SAV.COM’s support might not provide the clarity you need in such cases.

I created an account with Sav, then tried to add 2FA with a YubiKey; Sav refused to accept any codes generated by the YubiKey. (Also, Sav gave me only a QR Code, with no option even to download it. So I had to effect a screenshot and then load that into the YubiKey app.)

I switched from an Android device running a Chromium-based browser to Firefox on a Linux device. (I want a secure account even if I cannot use a mobile device.) When I tried to login, the captcha challenges rejected my every test result.

Then I tried again from scratch and wasn't given a captcha challenge. So, logged-in, I tried to go to my account settings to add 2FA; Sav.com gave me a blank screen.

So I tried to contact support. I was required to login. Support insisted that I was not giving an appropriate combination of e.mail address and password.

Also, support seems to be by way of ZenDesk, and when I have dealt with them at other times, the experience has been miserable.

On my review of sav.com LLC, Trustpilot sent me a message saying sav.com LLC thought I had reviewed the wrong provider. This is laughable. They cannot be bothered to take responsibility for not kicking out spammers and scammers to a point where my impression was they are in on the scamming schemes. And they do not even want to take responsibility for my bad experience here. I am dead certain that I reviewed the one I had a bad experience with and even got a complaint accepted by ICANN to look into sav.com LLC on the same grounds. I never had any of the businesses I reviewed on Trustpilot try to kick the review out through the backdoor without replying to the review. Poor style, poor business governance. By the way, to may abuse complaint to them, sav.com LLC has not replied, now in almost a quarter's time.