Save On Scents Reviews 

353
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Save On Scents has a large variety of DIY projects, fragrances and supplies along with great information on "how to" make body products, fragrance products like candles and incense. Customer service i... See more

Rated 1 out of 5 stars

My first order for my business wasn't a large one, but the most important items were missing & shipped later. Then after repeated calls I've never been able to catch someone on the phone to talk to ab... See more

Company replied

Rated 5 out of 5 stars

A great place to find scents you can barely articulate. Many people need a little extra help in identifying smells, and when you're going by a description only it helps to read community comments. One... See more

Company replied

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Clothing Store

Information provided by various external sources

Wholesale Fragrance Oils, Body Products, Incense, & Supplies.


Contact info

4.2

Great

TrustScore 4 out of 5

353 reviews

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4.2

All reviews

(353)

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Rated 4 out of 5 stars

I not sure yet

I like your service, however my last order had an error.
I ordered 12 x8 oz plastic bottles .
The bottles were right but the caps were bigger so I could not use them , I did not report back because I don’t think it make since to send them back ,
I have another order with you being filled right now so I will wait to see

May 23, 2019
Unprompted review
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Rated 5 out of 5 stars

Fragrance Oil Samples and Incense

I ordered a lot of incense and some fragrance samples. I was happy with all of my purchases. I knew I probably wouldn't like some of the fragrances, and that is why I chose samples before ordering larger amounts for my projects. They make it much easier to chose the fragrance oils I enjoy.

May 23, 2019
Unprompted review
Rated 5 out of 5 stars

Great selection and range

Using the sample program to guide my purchases, i have found fabulous scents at really good vsluecwith this company. I have shopped this company for many years.

May 21, 2019
Unprompted review
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Rated 3 out of 5 stars

Bad customer service

Bad customer service. My order was incorrect when it came to my free samples

May 19, 2019
Unprompted review
Save On Scents logo

Reply from Save On Scents

Hello Daniel,

I am sorry for any confusion on your order. After reviewing this potential issue, I see that you requested our 8 pack of free samples, which we offer for orders with a subtotal or $150-$224. Your order subtotal was $112. Rather than omit the free samples altogether, we sent a 4 pack of free samples, which would have included half of the fragrances you requested. This 4 pack of free samples is offered for orders with a subtotal of $75-$149. Please feel free to contact us at any time if you ever have questions or concerns about an order. We are happy to clarify any issues that might cause confusion during the checkout process.

Elliott @ Save On Scents

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Rated 5 out of 5 stars

I love you guys!

I love you guys!
I love your sniffies!
You give me the ability to smell your scents with out having to buy a huge bottle! This way I know what will work for me and what won't and I dont waste my money on something I dont like, when I buy blind from other companies! I recommend your sniffies! And i recommend you to everyone who asks who i use, thank you for being the amazing company that you are!

May 18, 2019
Unprompted review
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Rated 1 out of 5 stars

Very slow processing and shipping

Very slow processing and shipping, it took 2 weeks for me to get my order. Also the scents were not as expected, nothing like the actual scent of the fragrance.

May 17, 2019
Unprompted review
Save On Scents logo

Reply from Save On Scents

Hello Taneka,

Thank you for your feedback. I see that you ordered sniffie samples on your order. We note on the sniffie sample page that these can take an additional several business days beyond the listed turnaround time. We also indicate that unless the customer selects an expedited shipping method, we ship sniffies for free via USPS First Class Mail. We try to make it clear that our sniffie samples have additional processing time, but I know that it can be a lot of information to absorb when you are first starting to order new products from a site you have not ordered from previously. I am sorry that we were not sufficiently clear about this. We will work harder to reduce our turnaround time on sniffie samples and communicate more clearly.

Regards,

Elliott @ Save On Scents

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