Save On Scents has a large variety of DIY projects, fragrances and supplies along with great information on "how to" make body products, fragrance products like candles and incense. Customer service i... See more
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I have used this for many years I have never been disappointed with the service and the fragrances
My first order for my business wasn't a large one, but the most important items were missing & shipped later. Then after repeated calls I've never been able to catch someone on the phone to talk to ab... See more
Company replied
A great place to find scents you can barely articulate. Many people need a little extra help in identifying smells, and when you're going by a description only it helps to read community comments. One... See more
Company replied
Company details
Information provided by various external sources
Wholesale Fragrance Oils, Body Products, Incense, & Supplies.
Contact info
388 Third Avenue, 11215, Brooklyn, United States
- 718 858 7422
- info@saveonscents.com
- www.saveonscents.com
4.2
Great
353 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent – no reservations, I would recommend this company to anyone.
May 17, 2019
Unprompted review
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I have been with Save on Scents over 10…
I have been with Save on Scents over 10 years... I witness over the past 2-3years, a change in oils.. A whole different mixture, that I discontinued selling.. Also , I My most recent purchase,(March 2019)... My whole Order Of Oils, seemed as they have been cut, their not lasting as long, and I always ordered the Extreme Version.. I ordered Bottles as well, and the last shipment, the Balls doesn’t work..I called immediately, I am so use to this company and my customers, but now, I’m not Happy with their Outcome in Oils!
May 17, 2019
Unprompted review
Reply from Save On Scents
Hello Kim,
I am very sorry to hear of your disappointment. If there is ever an issue with an order, please contact us so that we can look into any potential issues. We never change any fragrant formulas without first notifying customers. There are a handful of fragrances that have been updated over the years when a specific material is no longer available or we find we are able to improve the scent of oil. However, we note those oils with a big red block of text to indicate what change was made and why. I do not see this to be the case with any oils in your orders either. If you think there is an issue with an order we urge you to get in touch with us right away. It is our job to make sure orders go out properly, or fix any issues that might arise.
Regards,
Elliott @ Save On Scents
Save On Scents is my FAVORITE for supplies
Save On Scents has a large variety of DIY projects, fragrances and supplies along with great information on "how to" make body products, fragrance products like candles and incense. Customer service is always available, courteous and friendly. I LOVE doing business with Save On Scents. I've ordered from other companies and found myself back at Save On Scents because of their selections and shipping speed.
May 17, 2019
Unprompted review
A trustworthy seller
A little hard to contact them but that hasn’t stopped me from returning more than once due to having great products and prompt service (orders are dispatched virtually immediately). All orders have arrived undamaged and carefully packaged! Did I also mention the variety of scents?! Amazing!
May 17, 2019
Unprompted review
Reply from Save On Scents
Hello Kat,
Thank you for taking the time to leave us a review! If you do not get a person on the phone when calling for customer service, please leave a message. Someone will contact you back within a few hours. Alternately. You can also email us, and we will respond within 24 hours. We will look into if there is a wider issue with customers being able to get in touch with us and work to do better in this area. Thanks again for your kind words and feedback!
Elliott @ Save On Scents
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I got what I expected and within the…
I got what I expected and within the time frame expected. The packaging was nice and spill-proof as well.
May 17, 2019
Unprompted review
Superb customer service.
I ordered 6 scents, will be reordering 3 and customer service here is superb. I do wish they had a fragrance oil showroom.
May 16, 2019
Unprompted review
Reply from Save On Scents
Hi Tayshia,
Thank you for taking the time to leave us a review and provide us with feedback. I agree that a showroom would be very convenient for our local customers. As much of our business is not local, it just has not made sense for us to offer this service thus far. If there is a change in this, or if we are able to offer an efficient way to sample locally, we will send out a newsletter to let you know.
Thank you again!
Elliott @ Save On Scents
Great Products!
Purchased over a dozen scents, incense, alcohols, and DYI kits. Great packaging, fast delivery, great products. I would definitely recommend this company to anyone.
May 16, 2019
Unprompted review
I LOVE the scents I purchase
I LOVE the scents I purchase, even though I wasn’t sure how to use them. I would love to make my own personal perfume, but not sure how.
May 16, 2019
Unprompted review
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My first order for my business wasn't a…
My first order for my business wasn't a large one, but the most important items were missing & shipped later. Then after repeated calls I've never been able to catch someone on the phone to talk to about doing more business. Disappointing because my company really would have loved to use them as a supplier, but I'm choosing to use others instead.
May 16, 2019
Unprompted review
Reply from Save On Scents
Hello Wayne,
Thank you for your valuable feedback. On your first order you requested that we not hold the order up if there were to be any delays. As you ordered about 100 fragrance sniffie samples as well as a case of incense, it appears that we processed two separate shipments to try to facilitate your request. I am sorry if this caused issues. I do see that you reached out to us and we called back 2 times, so I think we may have gotten caught in a little bit of a game of phone tag. I am sorry that we were unable to connect. While it has now been some time since your order, we will reach out to see if we can at least provide you with any answers you require.
Thank you again,
Elliott @ Save On Scents
Disgusting customer service
May 16, 2019
Unprompted review
Reply from Save On Scents
Thank you for leaving us feedback. Unfortunately, I cannot find anything that I consider to be a negative interaction between our customer service staff and yourself. I see that you placed a single order and selected the free fedex ground shipping offer. The order was then placed on hold while we sent a paypal money request for the shipping expense. You then emailed us, asking to clarify the policy. We then explained that our free shipping offer unfortunately can only be extended to fedex ground shipments within the United States, not to Australia. Then I see that the shipping expense was paid, and the order shipped. Maybe you are confusing us with a different company? Or maybe there is an interaction that I am not seeing? Either way, we would love to clear this situation up. It our goal to offer the best possible customer service experience.
Thank you,
Elliott @ Save On Scents
I've gotten good business over the…
I've gotten good business over the years. Like to see an upgrade with the point system
May 16, 2019
Unprompted review
Reply from Save On Scents
Hello Nicole,
Thank you for your feedback and review! We will certainly keep your recommendation about an updated point system in mind as we move forward in updating our website.
Elliott @ Save On Scents
They make excellent quality products…
They make excellent quality products and have great customer service. A lot of their duplicate scents are spot on. I gladly buy from them often and will definitely continue to do so.
May 16, 2019
Unprompted review
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The scents were just OK and they didn't…
The scents were just OK and they didn't last at all on my skin.
May 16, 2019
Unprompted review
Reply from Save On Scents
Hello Marcia,
Thank you for taking the time to leave us valuable feedback.
Elliott @ Save On Scents
Thanks from Aotearoa
Ordered samples from the other side of the world and they were here in next to no time and I could track my order the whole way. Extremely efficient.
May 16, 2019
Unprompted review
Good products, good delivery
Products were as expected and delivery was reasonably fast (for ground shipment). Highly recommend.
May 16, 2019
Unprompted review
Excellent amount of items which are…
Excellent amount of items which are GREAT..
May 16, 2019
Unprompted review
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Excellent
Excellent, great prices, and fast shipping. Safely packaged, no leaks.
May 16, 2019
Unprompted review
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