SBL couriers Reviews 

164
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the delivery service, often highlighting polite, helpful drivers and timely arrivals. Employees frequently describe a supportive work environment, praising management, fair treatment, good pay, and flexibility. However, some customers experienced significant delivery issues, such as non-existent next-day services, missing items, or drivers showing a lack of courtesy and causing damage. A few other people also found contacting the company difficult, with calls and emails often going unanswered. Furthermore, several reviewers, particularly employees, reported problems with payment, including issues with pay calculations and charges for deposits.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the politeness and helpfulness... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers expressing satisfaction with timely and... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing extreme... See more

Payment

Reviewers mention negative feedback about payment, with many describing it as a company where they earned... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching the company by... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Heard good reports in respect to their deliveries but omg twice today nearly been run off the road and had one so close behind on a dark winding country lane we could have had a chat. Presume they’... See more

Rated 1 out of 5 stars

Disgusting company. You will be leaving the depot 12 hours later, they will charge you ridiculous things, will no pay you what its own, heavy lifting to unreasonable places, will block all their... See more

Rated 1 out of 5 stars

SBL has been subcontracted by FEDEx in the Bath / Bristol area to deliver parcels. I run a business and since SBL have taken over the service has become appalling. Next day delivery has been non exist... See more

Rated 1 out of 5 stars

I think this company has partnered with ArrowXL. My delivery from ArrowXL never turned up, a week later this van turns up with my items - damaged. Just going to stick company’s who have there own deli... See more


2.8

Average

TrustScore 3 out of 5

164 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(164)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great work ethic

My experience with both Diyar& Diana has been immaculate. They are both reliable and enthusiastic individuals who are there when you have any queries.

October 24, 2024
Unprompted review
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Rated 1 out of 5 stars

Liars and anti-disabled

Constantly blocking Disabled access at Bognor Regis Town Hall despite assurances they would stop.
Never answer phone and hide from any and all responsibility.
WARNING!!! DO NOT USE THIS COMPANY IF YOU HAVE MORALS OR STANDARDS

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Bike collection by Bogdan

Very efficient interface but most importantly my bike was collected in no time on very short notice. Great service and courier Bogdan was very helpful and professional. I will use the SBL service again in the future.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable

Can't get thru to this company...they keep you holding then drop the line. Unreliable and unprofessional.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

A driver was parked on the whole…

A driver was parked on the whole pavement and in their vehicle which forced myself and and elderly couple to walk in the road as there was no space to walk on the pavement.

August 16, 2024
Unprompted review
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Rated 1 out of 5 stars

Shi..est company i worked in exeter…

Shi..est company i worked in exeter branch with a boss from Brasil who names himself he is a Mr Junior. Worked 4 days as a driver 14 hrs a day driving and loading. Some stuff was 180kg for me and skinny guy who helped me.after this delivery he broked his back. If someones happiness is to start his driving. Loading. And carrying those furniture and white goods. U are welcome.No payment at all in 3 weeks. I told him i cant do it cause it doesnt fit my and my family life. After all his swearings heard its a job and it needs to be donre and he is not interested how it will be done. Workers life is a slave life I am happy all records are with my solicitor now.

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

We had one of these delivery drivers…

We had one of these delivery drivers pull into our quiet little close, driving like an idiot & finding it funny when he skidded up next to me as I was reversing into my drive way, blamed it on me, while laughing that I should of looked, which I did but clearly didn't catch him speeding into my close!!!! Reg MN72 KDZ.
I won't presume it will make a difference though, no one seems to care about things anymore :-(

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Been working for this company for 1 year now.
was given a brand new van and the price is not great to rent. good pay and hours with bonuses and great manager to work with at DCR Croydon.
If you are looking for delivery work this is the company you need.

May 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing and very trustworthy company

As a delivery driver for Silva Brothers Logistics, I am incredibly pleased with my experience working here. The company provides excellent support and resources to ensure that I can perform my job effectively. The management team is approachable and responsive, always ready to assist with any issues or questions I might have.

Overall, Silva Brothers Logistics is a fantastic company to work for, and I am proud to be part of a team that is dedicated to delivering exceptional service to our customers. I highly recommend this company to anyone considering a career in the courier industry.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Kevin John Bourke

Iv been working for sbl for the last 9 months I really enjoy the job it’s a busy roll witch I enjoy it makes the day fly by and keeps me fit.i have 3 managers that give me 100 percent support when ever i need it.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Hello

Hello everyone, I want to say thank you to the SBL staff for giving me the chance to have a job. I have been with SBL for some time and I am very satisfied.

May 20, 2024
Unprompted review

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