Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it ar... See more
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
564 reviews
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Replied to 80% of negative reviews
Typically replies within 1 week
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Reply from Scancom
Thank you for your review! We're delighted to hear you found our SIM to be good value and that it arrived quickly. We really appreciate your feedback and hope to be of service again in the future.
Great Options and Service
The website was well designed and straight forward to order and buy the sim. The sim options available were competitive and good. Price wise I was able to receive a really good deal.
From to delivery the service was fast and I received it within a few days
June 10, 2026
Reply from Scancom
Thank you for your fantastic review! We're delighted to hear that you found our website easy to use, our SIM options competitive, and that you were able to get a great deal.
It's also great to know your order arrived quickly and that you were happy with the overall service. We really appreciate your feedback and look forward to serving you again in the future.
Good value for money and very fast…
Good value for money and very fast delivery by courier. This is my second card from Scancom and the only downside I have found is you cant track how much you have used. I have never run out of data yet but always in your mind
June 9, 2026
Reply from Scancom
Thank you for your review and for choosing Scancom again! We're delighted to hear you've found our SIMs to be good value for money and that your delivery arrived quickly.
We also appreciate your feedback about being unable to track your data usage. We understand how useful this feature would be and will pass your comments on to the relevant team as we continue to improve our service. You can download a third party app in the meantime to track your data :)
Thank you for your continued support, and we hope to serve you again in the future.
Very poor service cut off when I had paid up front
My pre loaded sim card for my dongle was shut down when I had paid for it until February 2027.
It was a three sim and after 1-2 hrs on the phone and after speaking to 3 people when they said they wanted to transfer me again I gave up.
Very poor service when I had paid up front
June 22, 2026
Unprompted review
Reply from Scancom
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to find your SIM no longer working, especially when it had been paid for in advance.
We'd like the opportunity to investigate what has happened and help get this resolved for you. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible.
Simply insert into your phone and start…
Simply insert into your phone and start using. Excellent signal in my area
June 3, 2026
Reply from Scancom
Thank you for your great review! We're so pleased to hear that your SIM was quick and easy to set up, and that you're enjoying an excellent signal in your area.
We really appreciate your feedback and hope you continue to enjoy the service. Thank you for choosing Scancom!
My parcel never arrived.
My parcel never arrived.
I try to contact customer support so many times. But I am not happy with this ..
June 8, 2026
Reply from Scancom
Thank you for taking the time to leave your feedback. We're sorry to hear that your parcel hasn't arrived and that you've been disappointed with the support you've received. We understand how frustrating this must be.
We'd like the opportunity to investigate this for you and help get it resolved as quickly as possible. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible.
Reply from Scancom
Thank you for your review! We're delighted to hear you were happy with the fast delivery and found your deal to be very economical.
We really appreciate your feedback and hope to be of service again in the future.
Excellent service just pop in the sim…
Excellent service just pop in the sim and away you go.
June 8, 2026
Reply from Scancom
Thank you for your great review! We're really pleased to hear you found the service simple and easy to use, and that everything worked smoothly once you popped in the SIM.
We really appreciate your feedback and hope you continue to enjoy the service. Thank you for choosing Scancom!
After sales and customer care is very…
After sales and customer care is very poor. I've purchased a SIM card and been unable to use it. I've contacted the customer care email address with very little success in getting a response.
The chat service is an AI chat bot
June 12, 2026
Reply from Scancom
Hi James,
Really sorry for this experience. Our team have re-reached out to check your problem and attemptted to fix it with a replacement SIM or a full refresh.
Excellent from start to finish
Excellent from start to finish , arrived on time , worked instantly , what more could you ask for .
June 4, 2026
Reply from Scancom
Thank you for your fantastic review! We're delighted to hear everything went smoothly from start to finish and that your SIM arrived on time and worked instantly.
We really appreciate your feedback and are glad you had such a positive experience. Thank you for choosing Scancom!
Great support and value!
June 1, 2026
Unprompted review
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with both the support and the value of our service.
We appreciate your feedback and look forward to supporting you again in the future.
Been a customer with scancom for over…
Been a customer with scancom for over 15 years. The customer service is excellent. Always prompt with a response.
June 15, 2026
Unprompted review
Reply from Scancom
Thank you so much for your continued loyalty over the past 15 years! We're delighted to hear you've consistently had a positive experience and found our customer service prompt and reliable.
We truly appreciate your long-standing support and look forward to continuing to serve you in the years ahead.
Great deal
Great deal
Quick delivery
Great value- will definately recommend to others
June 15, 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're delighted to hear you were happy with the deal, quick delivery, and value.
We really appreciate your recommendation and hope to be of service again in the future.
Great service
Great service. Dealt with Kit and he was responsive and dealt with my query’s effectively and efficiently
June 15, 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're really pleased to hear you were happy with the service and that Kit was able to assist you effectively and efficiently with your queries.
We really appreciate your feedback and will be sure to pass your kind comments on to the team. We look forward to helping you again in the future.
Good service
Good service, great price and always ready to offer advice and assistance
February 4, 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're delighted to hear you're happy with our service, pricing, and the support provided.
We really appreciate your feedback and are always here if you need any further advice or assistance in the future.
Very easy transaction and amazing value…
Very easy transaction and amazing value for money!
June 9, 2026
Reply from Scancom
Thank you for your great review! We're delighted to hear you found the transaction easy and that you're happy with the value for money.
We really appreciate your feedback and hope to be of service again in the future.
I’ve had my business phone contract…
I’ve had my business phone contract through Kit at Scancom for 5 years now and can’t fault their service, deals and communication! Highly recommend
June 15, 2026
Unprompted review
Reply from Scancom
Thank you so much for your continued support over the past 5 years! We're delighted to hear you've been happy with the service, deals, and communication, and we really appreciate your recommendation.
We'll be sure to pass your kind feedback on to Kit and the team. We look forward to continuing to support your business going forward.
Pre-paid Sim card delivered
Purchased a pre-paid Sim card and it was delivered by first class post. The sim works as described
June 2, 2026
Reply from Scancom
Thank you for your review! We're really pleased to hear your SIM was delivered quickly and is working as described.
We appreciate your feedback and hope to be of service again in the future.
Highly rate scancom
Highly rate scancom, having used them a number of times. I once had an unusual issue to resolve, which is always a true test of a business. I found they communicated promptly and quickly found a fair solution.
June 1, 2026
Reply from Scancom
Thank you for your great review and continued support! We're delighted to hear you've had consistently positive experiences with us and that we were able to resolve your issue promptly and fairly when it arose.
We really appreciate your feedback and look forward to continuing to support you in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with the service.
We appreciate your feedback and hope to be of service again in the future.
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