I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
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Review summary
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Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.2
Great
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 21% of negative reviews
Typically replies within 1 week
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Amazing company to transact with.
My products were delivered in 48 hours!
Well packaged and In good condition.
I will definitely recommend them.
July 2, 2026
Caution
I am very disappointed with my experience with Scent Outlet. I ordered several perfumes that were advertised as genuine. After receiving them, I became concerned that they were not authentic because of the packaging, scent, and overall quality compared with genuine versions I have previously owned.
I contacted customer service to raise my concerns and request a resolution, but I have not received a response. As a customer, I expected better communication and support.
This was my personal experience, and I would advise anyone considering buying from this company to do their own research before placing an order.
July 7, 2026
Unprompted review
Nightmare customer service!!
Nightmare! Whilst I understand the discount is for damaged boxes one of my perfume bottles arrived with a lot of perfume missing due to it leaking, the metal trim on the bottle was also detached.
I contacted customer services asking for a replacement, they then ask me to return with original packaging in tact, well duh I'd opened it to discover the damage. Then I said, again, I'd like a replacement, they then said yeah we will provide this when we recieve the item. So I go on their website and its out of stock. When I queried this the 3rd adviser said it meeds to be returned with the cellophane in tact at my cost.
So I still have it having given up with the incompetent and lying customer service thia company has 🤦🏽♀️
The price is great and products are genuine but heavens forbid you have a problem with the order!!!
June 29, 2026
Fantastic products are great prices
Fantastic products are great prices, delighted with my purchase. Will definitely be using again
June 17, 2026
THANK YOU SCENT OUTLET
I’d been looking every day online for weeks for a particular perfume at an affordable price. I found it on this site, for which many thanks.
June 27, 2026
Originally sceptical but having bought…
Originally sceptical but having bought a couple of products I can say they are genuine and last well. Delivery is also very quick!
June 25, 2026
swift delivery
June 25, 2026
Poor service
I ordered some perfumes on 2nd of June which didn’t arrived I email them they said I will get my money back in 5 working days that didn’t happened I email them again they said my money will arrive in 10 working days. Well is not very professional is it? They lost a customer that’s for sure
June 30, 2026
Unprompted review
I was very happy with all my purchase…
I was very happy with all my purchase very good value for money lovely perfume also received very quickly so would recommend 👍
May 23, 2026
Unprompted review
The products are great
The products are great. However, some packaging are damaged as expected. The prices are justified.
June 17, 2026
Steal Deal
Luxury perfume at discounted price !!
I bought JPG for 30£ thats a steal.
It was sealed bottle with a slight dent on outside box.
Quick delivery.
Thank you for the offer.
Will buy more
June 5, 2026
Always super fast delivery
Always super fast delivery. Smooth transaction. Easy to navigate website. I would definitely recommend to anyone looking for fragrances
June 4, 2026
I found your website online
I found your website online. I usually use trusted sites and was really hesitant to buy anything. I found the perfume I'd been looking for at a price I was happy with, bought it, and was very pleased. Yes, it's the original, it smells amazing, I just adore it. The service was top-notch, and the delivery was super fast. I highly recommend this website. It's amazing, guys. Thank you so much.I wanted to order the same perfume again right away as a backup, but unfortunately, it's no longer available on your website. I'll wait until it becomes available. Thank you.
June 7, 2026
Beautiful perfume bottles
Beautiful perfume bottles - however unnecessary sellotape had to be removed from the gift sets and one box was very badly damaged…
June 7, 2026
Excellent great prices and fast…
Excellent great prices and fast delivery. My go to now.
June 3, 2026
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