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Scent Outlet Reviews 

347
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers had a great experience with this company. Customers frequently praise the authentic products and wide selection, often finding significant savings compared to market prices. Reviewers highlight the very quick delivery service, with many receiving orders promptly and well-packaged, and appreciate that even when outer packaging is slightly damaged, the actual products inside are consistently in perfect condition. However, some customers noted issues with orders not being received or only partially delivered. A few people also reported faulty products, like broken atomisers or leaking perfume, leading to frustration with customer service regarding replacements or refunds.

What people talk about most

Product

Customers had positive experiences with product, often finding genuine perfumes at significantly reduced... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Price

Customers consistently note positive experiences with price, often finding great deals and significant... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition of... See more

Order

Consumers find order experiences to be ambiguous, with many reporting quick delivery and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

Rated 5 out of 5 stars

I found a fragrance I liked whilst on holiday but it cost over £150 here I got exactly the same size and fragrance but also 2 gift sets and 3 other bottles of expensive perfume for £170 it was the bar... See more

Rated 5 out of 5 stars

I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more

Rated 5 out of 5 stars

Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.


Contact info

Your backstage pass to Fragrance

Find the best deals on the biggest brands

4.2

Great

TrustScore 4 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(347)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great experience.

Email communication was good, the perfumes came very well packaged, the bottle sizes were larger than expected, so absolutely no complaints whatsoever.

May 29, 2026
Rated 5 out of 5 stars

My bargain of the week!

The delivery and order were all really straightforward, the damage to the box was minimal and I got my favourite fragrance at a cut price. Highly recommended

May 23, 2026
Rated 5 out of 5 stars

Great deals and fast delivery.

Scent outlet offer great deals on many know brands. I have used them many times over the last year and have not been dissapointed with the service or prices.

Many of the items arrive in new or next to new condition with the odd fragrance ariving with the smallest of inperfections on the box.

I highly recommend using them as many of the items are close to half price.

May 29, 2026

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