My husband left a review on the 11th March. But as we are still in limbo I wanted to update. Our sofa was delivered damaged. its a corner sofa and the corner part is broken and the back moves about. It is currently held up by our wall and there is over 6 inches difference from the back of the next seat to that of the corner unit, you are unable to sit on it leaving our sofa as a 3 seater instead of 4 and very unsightly. There are some other issues with it but this is the main one. We were eventually contacted by customer service who then sent a link for us to get a technician out to decide if its a manufacturer fault or damaged in transit. WHO CARES? ITS BROKEN! The earliest appointment with a technician is 31st March. It was delivered 7th March after ordering beginning of January. We know it will take over 2 months for a replacement so we'll have a broken sofa for over 3 months. UNACCEPTABLE. Please just come and collect this sofa ASAP and gives us a FULL refund as clearly it is not fit for purpose and that is our right under the law.

Bought two sofas April 2024 for a total of £3400. What a surprise I now find that I have electrical problems with my 2 seater sofa and SCS say they are unable to repair because they no longer deal with that particular manufacturer - I have had the sofas for 11 months!!!!!’n
So what I say is be aware when buying from SCS because they may not be able to honour any insurance that you may have paid for. SCS - this is totally unacceptable.

Very good at notifying us of times for arrival, polite & respectful when actually installing new lugo corner sofa.
However I did notice that there was a significant height difference when the end chair was put against the corner chair which they also saw and they set about I thought rectifying it.
At the end I was called to review it which was visual only and the height difference seemed to have been rectified and they also showed me how the power recliners worked.
I signed the paperwork and they cleared up and left quiet quickly I thought.
I then began to sit in the various places of the sofa. The end part in which the recliner worked then the corner unit which when I lent back the back moved and went further back than the end panel.
On further inspection the back panel was loose and floopy which signifies it was broken when installed and made to look okay for their photos.
Also the fabric sample and info has been sewn on back to front

I was given good customer service. Nathan listened to my preferences and gave good guidance. He was polite and considerate. These are valuable qualities which are appreciated!

Very efficient,nice ,friendly and they have taken care to take all of the packaging

Our shop experience was good, we weren’t rushed into making any decisions and when we left briefly to talk about it the guy was very polite. Sofa arrived much earlier than expected, which was great. Unfortunately it had been made the wrong hand but the fabulous driver guys soon moved the mechanisms around so it clipped together the right way. I was very appreciative that I didn’t have to wait for another team to come out to fix it, it was dealt with very efficiently.

Salesman was not pushy and very helpful. Hopefully the new sofas will be here soon!

The store was easy to get round in a wheelchair and the salesman was extremely helpful. All together a great experience buying my new sofa .

The man who see me and my mate and when i see the sofa i liked he made us a hot coffee and tea we then we chatted bout the colour and he showed the choices and I then paid he was such a lovely person

Great service from Raz at the Bedford Retail Park when choosing our sofa- he didn’t follow us around, let us know he was about if needed and actually helped us choose our sofa!

I was helped by a lovely man called Raz, he was really nice and helpful and never made me feel pressured. He's an asset to the company

Our first visit to SCS Bedford. From our initial warm welcome to signing the deal, our experience was pretty much perfect. It’s a big store so had many chairs and sofas to view and try. There was zero pressure from the salesman who really knew his stock and took us through the various options. We secured a great deal. The only slight down side was the 3 month lead time but it’s not a show stopper. Can highly recommend.

I visited the SCS store in Bedford on the Ampthill Retail Park, AJ was very helpful and went through all the options/choices available given I have such a small room and needed a practical sofa with plenty of seats. A great deal/price and I’m looking forward to having the sofa by end of May. AJ was friendly, very knowledgeable and funny! Will definitely be going back to get a rug for after the sofa arrives!

Choice was excellent. Was unaware I could have any sofa, in any colour & fabric. Chris was brilliant, let me look but gave advice when needed. Wish after care was as good. Have been trying to contact customer support since, but no luck. Have sent email, tried to phone & have completed contact form on website - but nothing !!

It was advertised the sofa was genuine leather after 2 years leather started peeling very disappointing I was asked on the reply to this feedback to contact them with pictures, then had no reply!!!!

Huge choice of sofas.

Staff helpful, but allowed time and felt un-pressurized

Service in the store was ok, and the gentleman was very pleasant, however apart from my debit card receipt i have had no confirmation of my order

Great range of sofas and you can pick what fabric you would like from big range. Great service. Quick and efficient.

Very helpful . No pressure . Vantia who served was very polite and patient

The salesman was very helpful and
patient in explaining to me everything
I needed to know about the sofa in an easy way to understand.