Visited stores 5 times in all whilst deciding which sofas suited our needs regarding size and fabric. Plenty of choices. Visited Bromborough store 3 times, Chester twice. Felt pestered at times... See more
Company replied
Location
Switch locationUnit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB
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See what reviewers are saying
There was a lot of choice! I was looked after by a man named Michael who was absolutely delightful. He was friendly yet very professional and knowledgeable, he went above and beyond to meet my needs.... See more
Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse. We found a sofa on sale that suited us perfectly and it took just a few minut... See more
Really great experience buying our new sofas. Welcomed into the shop by the staff also it's the best smelling shop in the world 😂! Aaron was absolutely brilliant from the start very knowledgeable exp... See more
Company details
About poltronesofà - Bromborough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom
- 0191 731 3300
4.6
Excellent
2K reviews
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The sofa was in our living room 6 days…
The sofa was in our living room 6 days after ordering which was fabulous. However there was a few difficulties scheduling delivery which changed from what we were told in store and then we had to go backwards and forwards with the distribution centre and store. Emma at the Bromborough store did everything she could to keep the process moving and was excellent.
July 30, 2026
Reply from poltronesofà - Bromborough
Ciao Joanne,
Thank you for taking the time to share your feedback.
We're delighted to hear that your sofa arrived so quickly after ordering and that you were pleased with the speed of this. We understand, however, that the changes and communication around scheduling your delivery caused some frustration, and we're sorry for the inconvenience this created.
We're especially pleased to hear that Emma at our Bromborough store was able to support you throughout the process. We'll be sure to share your kind comments with her, as it's always wonderful to hear when a colleague has gone above and beyond to help a customer.
Thank you again for your feedback and for choosing us. We hope you enjoy your new sofa for many years to come.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Totally understandable explanation of…
Totally understandable explanation of all options open to me making my final decision more comfortable.
July 31, 2026
Lovely store in Bromborough
Lovely store in Bromborough. Emma who served us was lovely and answered any questions we had.
July 25, 2026
Very good service, Well done
Great service, assisted well from the staff, and made the purchase
July 24, 2026
From minute we stepped into store staff…
From minute we stepped into store staff were very friendly and helpful
July 25, 2026
Had to position the sofas ,tidy the…
Had to position the sofas ,tidy the wiring and pick up some packaging after the delivery
July 24, 2026
Reply from poltronesofà - Bromborough
Good Morning Roger,
Thank you for taking your time to leave us a review.
I am please to see that you had an overall positive experience with us but I am sorry that certain factors from delivery have resulted in us not providing the 5* experience to you.
I hope you enjoy your furniture
Many Thanks,
Lauren - Poltronesofà at ScS
Social Media Team
Good customer service loved the smell…
Good customer service loved the smell when you walked in
July 23, 2026
Great welcome in store from Michael who…
Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse.
We found a sofa on sale that suited us perfectly and it took just a few minutes to purchase. Michael arranged delivery date to suit us even changing the date due to my mistake. Sofa expertly delivered today by Szymon & Ray, lovely guys and no problems installing in our home!
Now we can just sit and enjoy - thank you Poltronesofa - Bromborough 😊
July 14, 2026
Great customer service
July 17, 2026
Good service
July 15, 2026
All round great experience
From buying to going through the order process and then waiting for chair to be delivered we have had great communication and the delivery staff were courteous and very tidy.
July 18, 2026
Excellent quality of service and product
From the excellent service At the Bromborough store, the delivery information and the most helpful delivery guys, this has been a super experience and the quality of my new sofas is excellent. I couldn't fault the whole experience!
July 14, 2026
The wait is worth it
Helped with every step of the process, very clear in communication and very friendly staff within store and delivery team
July 14, 2026
Wonderful sofa
Arrived about three weeks earlier than expected, which I hoped for.
Came in sections for easier delivery into house.
Delivery chaps were friendly and set up sofas with ease
July 16, 2026
Mike was excellent
Mike was excellent, super knowledgeable and went above and beyond to help us decide, without any sales pressure. We made a purchase and can't wait to receive our new sofa
July 15, 2026
Delivery men very helpful and nice and…
Delivery men very helpful and nice and tidy when they left.
July 14, 2026
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