Visited stores 5 times in all whilst deciding which sofas suited our needs regarding size and fabric. Plenty of choices. Visited Bromborough store 3 times, Chester twice. Felt pestered at times... See more
Company replied
Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Visited stores 5 times in all whilst deciding which sofas suited our needs regarding size and fabric. Plenty of choices. Visited Bromborough store 3 times, Chester twice. Felt pestered at times... See more
Company replied
There was a lot of choice! I was looked after by a man named Michael who was absolutely delightful. He was friendly yet very professional and knowledgeable, he went above and beyond to meet my needs.... See more
Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse. We found a sofa on sale that suited us perfectly and it took just a few minut... See more
Really great experience buying our new sofas. Welcomed into the shop by the staff also it's the best smelling shop in the world 😂! Aaron was absolutely brilliant from the start very knowledgeable exp... See more
Written by the company
Written by the company

Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suzanne was very helpful and friendly, in fact we had a good laugh whilst choosing the new sofa.
Unreal. The sofa is ridiculously comfortable. The build quality is so great. Heavy, sturdy and definitely feels built to last. From start to finish the process has been smooth. In store to delivery and set up. Everyone was super kind and respectful. 10/10 it’s so great to be able to write a review like this. Everyone at the Bromborough store has made it extremely easy to write.
Ordering in the store, very good, Aaron was especially helpful with our selection explaining options available. Staff in general in the store were always polite and helpful. Delivery on the other hand was quite stressful, given a time between 11 and 3 pm initially then on the morning of delivery time changed to 11 and 1 pm. Followed delivery using the tracking app and watched the vehicle criss crossing the Wirral. Initially message said two deliveries before us, but then vehicle headed out to Knowsley. Times kept updating to show expected delivery nearer to 3pm. Delivery staff very polite and efficient, but delivery routes/tracking needs addressing.

Reply from poltronesofà - Bromborough
Great customer service & a friendly welcome but not too much in your face pushing you to make decisions or orders
We went in Poltron and found the sofa we wanted. Suzanne made it so easy picking fabrics, right down to delivery dates and was very friendly.
I cannot recommend enough, they aren't pushy are relaxed and simply let you choose in your own time. A change from other furniture stores
Quick,helpful and thorough. Explained everything easily and answered my questions
Mike, the main member of staff who helped us at the Bromborough store, was absolutely excellent, as were all the other members of staff. Friendly, professional, warm & funny. Can't speak highly enough of them.
Each time we went into the shop.3 times, staff i were welcoming, friendly and knowledgeable. They took time to discuss what we wanted and offered suggestions without bring pushy.
Wish you sold those little round side tables.
After using SCS for our last sofa choice over 18 years ago, we decided to go into the re-branded Bromborough store to try out one we'd seen online. The store is immaculate, calm and very well stocked. We were met by a gentlemen called 'Michael' who as well as being extremely knowledgeable, was well spoken and answered any questions we had, allowing us to walk around the store and try out various ideas. Right at the end we decided on a great choice of sofa, deciding on the fabric and colour of the display one. We then talked through the orientation etc, getting a quote which was within budget. Booked an appointment for the following evening, again with Michael, which is great for continuity. and our new settees will be with us in 14 weeks, plenty of time to get the room decorated and the new carpet in ready!
Staff very friendly . But I'm a bit confused on delivery on TV it says delivery free on my receipt it says delivery £129 ?
From show room sale person To Delivery staff Every thing went smoothly and as promised So am very happy with every aspect of your service Thank You .And special Thank You to your showroom staff And your delivery drives
We were treated good no pressure but pointing out things that helped us a great deal and looking forward to getting are furniture
A very helpful sales Pearson in the croft centre..a few days later we called in for a swatch of the fabric and colour we had chosen for are new furniture .as we where going to buy carpet ...Very disappointed that you don't supply swatches to customers who's left a deposit plus Diana Elson
Hello, our experience was brilliant. Suzanne was so good, very patient (because we were a bloody nightmare for her, so indecisive). We got there in the end with Suzanne's help. You have a great team, very friendly and definitely know their stuff. Not had our delivery yet but im sure it will be fine and on time I hope. Would buy here again. Thank you
The manager Katie was very good at selling your sofas to me I bought my leather sofa and rise & tip chair from SCS. I had enjoyed them until in October my toilet leaked andge furniture was effected by the water.
The young lady was very helpful very patient and polite showing me all the suites I was looking for can’t wait for my suite to be ready thank you so very much.
Absolutely amazing
Arun was fantastic absolutely wonderful couldn’t rate highly enough10/10
All Furniture delivered with care by Steve & Michael. Very efficient, helpful & courteous. SCS kept us informed prior to delivery and the times given were adhered to. Well done SCS Team, especially Susanne at SCS Bromborough.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.