Visited stores 5 times in all whilst deciding which sofas suited our needs regarding size and fabric. Plenty of choices. Visited Bromborough store 3 times, Chester twice. Felt pestered at times... See more
Company replied
Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Visited stores 5 times in all whilst deciding which sofas suited our needs regarding size and fabric. Plenty of choices. Visited Bromborough store 3 times, Chester twice. Felt pestered at times... See more
Company replied
There was a lot of choice! I was looked after by a man named Michael who was absolutely delightful. He was friendly yet very professional and knowledgeable, he went above and beyond to meet my needs.... See more
Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse. We found a sofa on sale that suited us perfectly and it took just a few minut... See more
Really great experience buying our new sofas. Welcomed into the shop by the staff also it's the best smelling shop in the world 😂! Aaron was absolutely brilliant from the start very knowledgeable exp... See more
Written by the company
Written by the company

Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery was everything I expected, on time, the guys were very professional, thorough & very quick. The sofa is very comfortable, relaxing and looks great.
Great service in shop , very patient and knowledgeable staff good updates on progress of order , the sofas are really good quality, they look like they cost a lot more , the delivery was very smooth and apportionment was very accurate in regards to time, overall very pleased .
The drivers were both proffessional and friendly and handled the sofas with great care .Excellent service from the delivery team, very efficient and helpul getting the sofas into place.
Unfortunately the delivery time kept on being postponded which is not anyones fault because one can not control trraffic,im just happy my sofas arrived safely.
The staff were extremely helpful. I found the process of ordering my chosen furniture easy. Everything was explained in detail including the waiting time of approximately 14 weeks.
Staff in shop were helpful and friendly. Waiting time, was a little longer than expected, but I liked the sofa, so was happy to wait. Delivery was good and the two sofas were put together quickly. So far, no concerns and sofas are comfy.
Kept well informed about the time of delivery and how far away from our home they were this was updated on a regular basis.The delivery men arrived at the expected time and were very professional and informative and checked that we were happy before leaving.
The sofas are lovely and comfortable
Delivery men were polite
Was kept updated throughout on day before and of delivery itself. Items were assembled efficiently and quickly. Team very helpful with demonstrating and advising.
The staff were very helpful, helping me to luck for a flat back sofa and a colour we would be happy with
Whilst our delivery was a little delayed, when the delivery arrived the two people who came with the delivery were extremely efficient, polite and careful in offloading our suite and assembling same.
The staff go out of their way to help, it was a very relaxed and comfortable experience. I will definitely use their service again in the future.
From sales to delivery, the process was seamless. Our sofa system is beautiful, thank you
Excellent service. No pressure from staff when browsing but on hand when we needed information about certain items. Staff had deep knowledge of eg colour & furniture textures. We are extremely happy with our choice of settee & easy chair. It is to replace our current furniture which was bought from SCS!
We was sent an email for delivery on Friday the 1st of may only to get a text msg on the morning of delivery to say it was not coming until the following Friday. We had our old furniture taken away ready for delivery so we had no furniture to sit on for a week we are pensioner's and I had not long had a knee replacement

Reply from poltronesofà - Bromborough
Michael was really informative and helpful when helping us buy our new couches :)
My partner and I visited Poltronesofà hoping to get some ideas for a new sofa for our living room, but the experience was so good that we ended up making a purchase straight away.
The first member of staff we met was incredibly friendly, professional, and attentive. He immediately understood the style, comfort, and layout we were looking for and made recommendations that suited our living room perfectly. There was never any pressure — just genuine expertise and excellent customer service.
We left feeling confident and excited about our purchase. A really pleasant experience from start to finish, and we would definitely recommend the Bromborough store to anyone looking for quality sofas and outstanding customer service.
knowlageable and attentive staff, good product selection and showroom displays
Staff were brilliant, really knew their product, extremely friendly throughout and no pressure.
Haven't received the sofas yet so can't comment on delivery.
Excellent product knowledge and sales person not pushy
A very warm and informative welcome from Aaron. He was great, went through all the details and options available with the sofa we chose. Definitely recommend the guys at scs bromborough. Cant wait for our new sofa to arrive!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.