We attended the store with no idea what style of sofa we wanted. We was greeted by Claire and she was very lovely and helpful from to get go. Claire made sure we tried and tested the sofas and was such a huge help, after returning to the same sofa multiple times Claire made sure we looked at all the fabric/colour options and ensured our visit was stress free and smooth. We was unsure if we was going to purchase a new sofa but walked away with something so cosy and lovely and i can’t wait for delivery!

Will definitely be returning to possibly purchase a recliner at a later date!

We were met with a friendly salesperson Claire, who was informative but not pushy. She left us to look around but was available when we had questions. the quality of the furniture seems to be of a high standard at an affordable price. As a result of the quality of the product and the friendly helpful assistant we bought a settee.

Expert in store was ok after sales experience about a previous order wasn’t in a word crap

the young men who delivered our sofas were both respectful and had a sense of humor. would highly recommend them.

They let you take time to consider what it is you are actually looking for rather than following you around and making unsolicited suggestions. Totally relaxed experience which made my decision to buy a happy experience.

Your sales consultant Luke was extremely helpful and courteous. He left us to browse after explaining the sofa styles and fabrics but very knowledgeable when answering our questions and throughout the purchasing process. Great experience and we would happily recommend.

They were very good and very polite made sure everything was working thank you

Arrived when they said they would & quickly put the sofa /bed in position &demonstrated how it folds up/down

Claire, that helped us at your store in Chesterfield was brilliant. Thoroughly enjoyed the whole experience, it was first rate. We look forward forward to receiving our sofas now. Thank you

Furniture delivered safely and on time. Driver kept in touch regarding arrival time. They were both considerate and polite. Took their shoes off without asking so had respect for our home. Loving the recliner chairs!!!

Staff in both shops we visited was very polite and helpful .

No pressure, plenty of time to make decisions.
Knowledgeable staff.

Great service friendly staff great prices and styles and colours

Whilst buying sofa and chair from the shop we had to wait whist sales person disappeared and had discussions about another customer (more important?). When assistant returned we were again interrupted when other customer asked a question. We must have been less important!
Also found out from invoice that the Italian Sofa was actually from A Share and Son in Sunderland. Are you not conning the public with mis - representation in your adverts?

I have used your company a few times and have never had a problem,any problems I've had had always been sorted quickly.The two lads that delivered my new furniture were lovely,very helpful and respectful,asked if they needed to take their shoes off but as long as they was clean I didnt mind,love my new furniture,so far so good 😊

Was made very welcome ... Good service

Very helpful and pleasant

The lady who served me was very helpful and knowledgeable about the options available. I saw a sofa I liked as soon as I arrived at the store and there was no pressure from staff but the price was excellent and I soon decided to buy. I look forward to having my new sofa.

I have been prompted twice to give a review of Poltronesofa despite being at least 2 months away from receiving the sofa we have ordered so this review is simply about the in store experience.

My wife and I were looking to replace a lounge sofa and decided to shop around. There are so many offers and different choices that I had decided to take a photo of our favourite items at the different retailers we visited. Having a photo reminder makes perfect sense when you are out shopping. It was never a problem in any store until we visited SCS Poltronsofa in Chesterfield.

We were on the lookout to buy but still wanted to compare with other stores so I took photos of the sofas we liked with a view to compare later. We spotted a sofa we really liked and was within our budget so I got my phone out and took a few photos. Imagine my surprise to be scolded by a young female store employee yelling across the store that I wasn’t allowed to take photos and that it was clearly shown on the entrance to the shop. I was made to feel small and humiliated Well I hadn’t seen the sign but the young woman’s attitude and very brusque admonishment made me determined to leave the store and never come back. Fortunately another young salesperson stepped in and was extremely courteous and helpful and despite the young lady I eventually purchased the sofa we fell in love with.

We have yet to receive the sofa so that will be a different review but if you are an employer at SCS then whatever your policies are photography you need to train your staff in how to talk to potential customers in a professional manner.

They were very friendly, accommodating and I didn't feel like they were trying to push the sale. I felt very comfortable sharing my opinions about each sofa.