Lovely sofa. Great store and delivery staff

Shop very clean and tidy, the member of staff who helped was amazing

Excellent choice of products, salesman was helpful without being pushy. Given plenty of time to look and select sofa.
Ordering was easy and communication was good regarding delivery.
Delivery was as promised and we were kept informed on the day. Delivery team were polite, respectful and efficient

We bought ex display sofa were told it would be dismantled and wrapped in plastic to protect during delivery. This was not the case. The sofa looked like it was dragged off the shop floor as the legs were damaged in the process and it was not dismantled to the extent the selling agent has advised me it would be. My husband had to have a bit of an argument upon pickup to get them to wrap it. We got a delivery charge on our invoice even though we picked it up ourselves. We only noticed the damage to the legs once we got home which is really annoying. We have reported the damage but we are yet to hear back from the customer service team. So not at all impressed

The 2 seater what we was looking for and the Lady was very help full

Sales rep in store (johnny) was lovely and informative. Delivery came earlier than expected and delivery team (Huw and Andrew) were great, i was kept fully updated on eta and they arrived on time and delivered my new sofa with no issues.

Walking into the showroom, you are immediately hit with the lovely air freshener, made me feel comfortable straight away. The assistance we received was second to none, I think she was called Lowry, excellent knowledge of all the furniture, and there’s a lot! Would be an added bonus if we received the air freshener as a free gift, just a thought.

From the moment we walked in, the service was superb.
Had a previous visit and saw a very helpful lady Lowrie, Deputy, she was brilliant. We returned with the view to purchase a chair for my 91 year old mum, lady wasn't in, so the manager Simon instead helped us through.
The expression was 10/10, how fantastic to receive such excellent all round customer service. He was polite, knowledgeable, friendly, efficient, patient and went above and beyond.
His name is Simon, he is the store manager up at cribbs causeway Bristol.
The store itself was very well presented and layed out. The choices of recliner chairs was excellent, massive range of colours, fabrics and styles. I would highly recommend this place, service, quality of products, ranges, prices, and much more. Thankyou Lowrie and Simon we will definitely return.
Fantastic 💯. Emma and Alan

The staff being friendly and helpful

The guys who delivered our new sofa were on time, helped us to get our old one out as it had not been collected and set up the new one, which is great.

Delivery was fantastic, had multiple text messages with updates and a call 30mins before chair arrived, delivery drivers were very polite, chair assembled quickly, checked it over made sure everything was ok and removed all rubbish. great service! Thank you.

Yes the sales assistant was very pleasant and extremely helpful we await delivery now

Unfortunately a week prior to looking into ordering our sofa, you had discontinued the sofa we were after and after calling tour Bristol branch, Lowri Paige Casey was so helpful and just an actual super star. She called around your other stores and manged to find the sofa we were after (Unfortunately not in our colour way/material we were going for). Since then she has been truly amazing and super helpful in answering any and all of our questions as its a ex display sofa that we have purchased.

We have visted your Bristol store twice and everyone is so welcoming and lovely.

I received a warm welcome when I walked through ththe
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I had a great experience in Poltronesofa . Very friendly and very helpfull staff.
Very happy with my purchase!

Great updates on delivery, helpful delivery men and excellent in store service when purchasing

A lovely store to visit, beautifully laid out with room to look around, try for comfort and quality. The staff were knowledgeable, friendly and gave us time to decide. All the recliners were plugged in and available to test. Our sofa arrived within the time we were advised and delivery was excellent, with good communication from the two delivery drivers. A great experience and a very comfortable and top quality reclining sofa to enjoy for many years.

Manufacture and delivery to order, beat the expected delivery date, installed professionally.
Good service in the store for ordering.

Excellent service, very polite and helpful

The staff were attentive and knowledgeable without being pushy