poltronesofà - Cribbs Reviews 

2,334
TrustScore 4.5 out of 5

4.7

Cribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Walking into the showroom, you are immediately hit with the lovely air freshener, made me feel comfortable straight away. The assistance we received was second to none, I think she was called Lowry, e... See more

Rated 5 out of 5 stars

Sales rep in store (johnny) was lovely and informative. Delivery came earlier than expected and delivery team (Huw and Andrew) were great, i was kept fully updated on eta and they arrived on time and... See more

Rated 5 out of 5 stars

Excellent choice of products, salesman was helpful without being pushy. Given plenty of time to look and select sofa. Ordering was easy and communication was good regarding delivery. Delivery was as... See more

Rated 5 out of 5 stars

Delivery was fantastic, had multiple text messages with updates and a call 30mins before chair arrived, delivery drivers were very polite, chair assembled quickly, checked it over made sure everything... See more


Company details

  1. Furniture Store

About poltronesofà - Cribbs

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,334)

17,927 reviews in the last 12 months

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Rated 4 out of 5 stars

Customer service was good

Customer service was good. Paul was helpful

July 18, 2026
poltronesofà - Cribbs logo

Reply from poltronesofà - Cribbs

Good Morning Maurice,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Looks great, very professional delivery.

Although the delivery period was around 16 weeks, we were told this when we bought the furniture, so the delivery was on time. We were kept informed of the delivery date and time and the delivery team were actually early on the day which suited us. They were very polite, professional, careful and tidy. We’re very pleased. The furniture looks lovely.

July 12, 2026
Rated 5 out of 5 stars

From going into the local store until…

From going into the local store until we received our 2 settees i feel the whole experience very good no pressure to buy helpful with excellent advice when looking for size and colour. When ordering what you are happy with the process is easy and delivery can take a while but its only a guide you get a message and phone call

July 4, 2026
Rated 5 out of 5 stars

Lovely choice of furniture

We were welcomed immediately but felt under no obligation to buy. Jimmy listened to what we needed and found us our ideal furniture. There was plenty of choice and we were given demonstrations of how each item could be adapted. We didn't feel rushed to make a decision and he couldn't have been more helpful.Would definitely recommend the store.

July 3, 2026
Rated 5 out of 5 stars

Popped in to the cribs causeway store…

Popped in to the cribs causeway store just for a browse and were greeted by a gentleman called Simon who gave us an overview of the products and advice on fabrics he then showed us to a section of the store where they had some discounted items and to our surprise we found the perfect one. Simon then handed us over to John who went though all our options and sorted everything. Both gentleman were very helpful and welcoming and give great advice and services.

July 4, 2026
Rated 5 out of 5 stars

A Truly Pleasant Experience

We were warmly welcomed by a friendly member of staff who greeted us at the door and provided detailed information about the products and available options. The atmosphere in the showroom was inviting, and we felt supported throughout the visit, with every question answered patiently and professionally.

We purchased the sofa we had chosen, and the lady who assisted us with the purchase was equally kind, knowledgeable, and professional. From start to finish, the entire experience was smooth, enjoyable, and genuinely pleasant. We would happily recommend the store to others.

July 2, 2026

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