Muhammad is an amazing ScS associate and he provided all the solutions to deliver my furniture through a very narrow door. His knowledge of sofas, the materials to bespoke your experience is nothing short of exceptional. He Evan planned for an upholsterer to dismantle my sofa and reassemble in my flat. I am totally satisified with my purchase, delivery and total experience. Thank you Mohammad for your help in exceeding my expectations.

From ordering in store to delivery can not fault the service. Salesman was a gentleman. Order was completed within the time frame. Delivery guys were efficient friendly and kept updated throughout. Sofa is lovely we are very happy with the purchase. Glad we came to SCS Croydon.

From start to finish the SCS Team have been friendly, knowledgeable, easy to deal with and all very proud of the quality of the products they are selling.
Delivery was well informed, efficient and all packing (the items very well packed) was taken away.
The delivery team made sure we were happy with the location of the sofas. The sofa bed had to be dismantled to get into location and this was dealt with efficiently.

Calvin was one of the most helpful, attentive sales people I've ever come across. Nothing was too much trouble and he was not fazed by our demands for small leather sofas. The other staff chipped in with their good ideas too. Although we ended up not buying a sofa from SCS in the end, I highly recommend SCS Sofas in Purley Way and Cavin in particular.

Shaun and Rich delivered my sofa with exceptional care and professionalism. They were courteous, efficient, and made sure everything arrived in perfect condition. It's clear they take pride in their work—couldn't have asked for a better delivery experience. Highly recommend!

The two men that delivered the sofa did an amazing job bringing the sofa inside our flat when it was such a tight squeeze.

Customer service from the first moment was excellent ( Peter and Craig).
A wide choice of sofa style and functionality, and all styles can be matched with any fabric.
Overall a brilliant experienc. This was the 5th sofa shop we visited that day and we bought there because of all the above, which hopefully says it all!

Never buy from SCS they lie to you they will tell you whatever they want. We had a fault sofa delivered it was dropped before even come to us. They denied everything and even in writing they put in a report. It was damaged on in transit yet they stll saying it’s our fault never ever buy from them again bunch of scammers. Now they won’t even answer emails

*EDIT re the response below: we have been waiting several WEEKS now for your store to call us back. Seems like no one at SCS will take responsibility for any aspect of 'service' whatsoever, given your response. I won't hold my breath for the store to call back, seeing as they haven't bothered responding to the 4 other voicemails left over the last few weeks.

Got a parking ticket outside the Purley Way store, after spending over 3 hours in store and spending over £2500 on a sofa. Have contacted SCS (to get it cancelled) by phone, left three voicemails, me and my partner have both contacted them on Facebook, they told me they can't speak to me because I'm not the account holder, so I asked them to respond to the three voicemails my partner has left, but the message has been ignored. My partner has also contacted them on Facebook, and they haven't bothered to respond. This doesn't bode well for our sofa order, which isn't due to be delivered until October, and we haven't heard a thing since paying a £500 deposit. May as well cancel the order at this point and go to a reputable company, as it seems they don't have a customer service team, or even person to respond. Looks like we will be driving back to Purley to cancel our order! Absolute joke.
It's a real shame because Peter in the Purley Way store was brilliant, and he's been let down by the back office staff.

All in all a fantastic experience. The showroom staff are very friendly, knowledgeable and friendly. The sofa we decided on in amazing - super comfortable and looks fantastic as well. The delivery team were great as well - we had texts and a phonecall ahead of their arrival, and the 2 guys that delivered it were very friendly and took care not to bump or knock anything as they brought the sofa inside. Thoroughly recommended!

Most reviews seeem to be about the sales staff, have to say having gone round all the big name sofa stores I think they all were excellent, regardless of store. Where SCS scored was that they were better on price and range of leather colours. Quoted a delivery date of about 11 weeks and the furniture was delivered on that day. Delivery guys were really good, gave us time to inspect for damage (none found!) and took all packaging away. Really can't fault SCS, and I don't work for them and haven't been paid for the review either. Praise all round and especially for the Croydon branch. 🙂

Delighted with our new sofa and sofa bed. The whole experience from sales to delivery was great and the SCS team were very professional.

Wish we hadn't started with SCS, ordered our sofa's in March after 2 predicted delivery dates passed with no updates on why, eventually 5 months after ordering our sofas arrived and the armchair is the wrong colour!! now trying to get it replaced and fear we may have to wait another 5 months as apparently the wrong colour was made so not in stock. I really hope I'm wrong with how long it will take to replace but 5 months was ridiculous and to get the order wrong just adds insult to the whole purchase. That's said the store experience was nice, but just want what we have ordered and paid for.

Scs delivered to me a pair of used sofas and claimed them as being new. I have photos of the sofas 1 hour after being delivered that show severe rippling and indentation. I have been forced to take legal action against Scs as they will not replace these used goods. In my opinion avoid this company as in my experience the goods are not as described

Lovely sofas. They look great and are comfortable. Thank you to the delivery men who clearly have a very difficult job and work very hard. We appreciate your hard work and kindness.

So I’m still waiting on my refund was due on the 26/6/25 then was told it would be in my account on 13/7/25 still no show I phoned this morning to be told they are having technical issues no technical issue when I payed in full.
Please avoid this company.

Rich and dean were fantastic they went above and beyond to make delivery faultless as they was not given instructions that was made in store. They were very polite helpful they had to take the furniture up the road round the back alley by hand to complete delivery couldn’t be happier with service received from these two guys

Having written a poor review following delays and cancelled delivery date, now that the sofa has arrived I am prepared to update and give a better review. The delivery team delivered and set up the settee without any problems and I am extremely satisified with the sofa I had chosen. Looks amazing and is comfortable and just what I had chosen!26/02/2025

The initial sales stage was ok and no complaints there. The problems arise when it comes to delivery. I was given 3 dates of arrival until it finally came. The stores basically wash their hands of you once you’ve paid. The stores seem to have communication breakdowns and don’t even bother to let you know about your purchase changes. The after service is disgusting and the company simply do not care about their customers and it would seem their reputation either. As there are many competitors, I advise going elsewhere where you will be treated with respect.

* I am currently waiting to hear back from customer service and head office as the regional manager has not cared to reply to any messages.

Great, enthusiastic customer service until you are waiting on a refund due - then complete radio silence and no-one in store able to help.

Really disappointed and frustrated by the aftercare provided, or lack of.

Am awaiting a refund on my delivery charge.

I’ve been told it’s with customer service and only customer service can process the payment.

Was initially advised by the store manager, that the refund would be actioned within 48 hours, this was over a month ago. I’ve received no call, email, follow up or refund. The manager no longer works there. The sales agent unable to do anything.

The whole point of sale revolved around the reassurance of this.

Eager to take your money.
Not so eager to return.
Please take note of this when considering SCS for your purchase.