Any material/colour for any suite was a major decision for us to buy from you. Very friendly staff. Still haven’t decided weather or not to have the £350 for the additional warranty/insurance pack... See more
Company replied
Kingsway Retail Park, Kingsway, DE22 3FA Derby, Derbyshire,, GB
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Any material/colour for any suite was a major decision for us to buy from you. Very friendly staff. Still haven’t decided weather or not to have the £350 for the additional warranty/insurance pack... See more
Company replied
Callum at the Derby Kingsway store was very helpful when we asked questions but let us wander round on our own and didn’t push us. We were worried about the colour melding in with the new c... See more
Customer experience in store was good. Demonstrated chairs and listened to my needs. Chair I bought met all my needs. I was kept informed of a delivery date and on the day in tetms of timing. The deli... See more
Company replied
Friendly staff from First ordering ordering in store to the two delivery persons who were very helpful And I would recommend your company and thankyou we will be visiting again soon to order a sofa... See more
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Written by the company

Kingsway Retail Park, Kingsway, DE22 3FA, Derby, Derbyshire,, United Kingdom
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Ant gave us a great great welcome. Spent time showing us a variety of options that met our specifications and taste. For each was able to talk knowledgeably about the product, its options regarding getting it into our property and the choice of fabrics. We were so impressed we bought a sofa!
Yes guys was helpful but I hate the fact the minute u walk in door they are there jumping on ur back don't give u chance to look properly.

Reply from poltronesofà - Derby
The whole experience was great from start to finish the man that looked after us went above and beyond his job he stayed 3/4 off an hour after closing time and was so helpful a credit to the company would definitely recommend it to anyone 👍
Thank you,from coming and choosing my furniture it has been excellent service. Pete the salesman was very patient and Paul and Marvin the delivery men where lovely. So I will be telling anyone that wants any new furniture to come to you.
The place is welcoming and l managed to get what l wanted , the team was very helpful , They are taught to listen , which is amazing skill . I am a happy customer
Delivered when you said it was, comfy stylish and smart. Good service!
It was a beautiful shop, and the staff were very nice. Our salesman was also very knowledgeable about everything. We just hope we'll love the sofas we chose.
Everything went smoothly. Delivery guys were friendly and efficient. Lovely sofa. Can’t fault anything about the whole purchase and delivery experience. Well done!
We spoke to two guys and both were really helpful and polite. We chose our sofa having given all details and options. 5*
Very polite and turned up when they said (all be it very early).
Was greeted in a friendly way and left us to browse on our own. When we were ready the salesperson was very friendly and professional and pointed out all the options we could have.
Very attentive and informative staff, lots of choice.
Great staff,really helpful,couldn,t do enough for us,would highly recomend,looking forward to my new sofa arriving🙂
Waited 5 months and got woke up at 6 am on a Saturday morning, sofa got delivered at 7.30,my opinion it was assembled very quickly and 1 day late the 3 seater came apart..so now left with trying to re assemble,it is a heavy sofa and I am disabled.. but happy with the rest of it.

Reply from poltronesofà - Derby
Issues from the start caused by the salesman that served us both as we both placed orders for sofas , firstly he placed the wrong colour on one sofa which we were able to correct the following day , I was told it would run on a battery pack as there’s no socket on the wall the side of the room the sofa is going and was even told to get one from Amazon as they no longer sell them WRONG! it doesn’t so I now have to pay to get an extra socket fitted , so am unable to use the media and recliners without having an extension lead across my room , having given measurements the salesman assured us that our chosen sofas come apart so this would not be an issue with them fitting them in, WRONG! They don’t come apart , I was lucky as I have an extra tall doorway ( which I was unaware of ) so mine fitted , unfortunately my daughters didn’t fit , the delivery crew for both of us were lovey kept us both informed of the delivery progress and arrived in time, extremely helpful polite men, they really did try to get my daughters sofas in but there was no way to do it, so her order had to be returned , we then went back to the shop informed them of the situation unfortunately the salesman’s who severed us was not there , but the staff who did were polite and understanding and tried to sort the situation, but the only solution they had was for the sofa to be dismantled at a cost to my daughter of a further £250.00 ! Absolutely disgusting fee! We ordered the sofas on the advice of the salesman who got it wrong and she has to pick up the cost, on top of the amount she has already paid , she is awaiting re delivery this week so hopefully she will not have any further issues , I must say the sofas themselves are stunning and should be for the price paid ! But to charge extra for the salesman mistake is disgraceful! Be warned check check and check again that their information is correct, SCS you really do need to retrain or get rid of some of ur staff

Reply from poltronesofà - Derby
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