poltronesofà - Dundee Reviews 

1,776
TrustScore 4.5 out of 5

4.5

10B Kingsway West Retail Park, Kingsway West, DD3 8RX Dundee, Angus,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The first delivery we had of another chair was superb … this time wasn’t so good .. the team weren’t 100% certain how the chair went together - how the back was fitted and the fitting of the legs - th... See more

Rated 5 out of 5 stars

Great friendly help and support from staff. Spoilt for choice as so many wonderful quality sofas to choose from. Welcoming atmosphere.

Rated 5 out of 5 stars

The entire experience has been excellent. Can't fault it. The showroom staff were brilliant and so helpful. We needed the sofa to be taken upstairs and it was an incredibly difficult manoeuvre es... See more

Rated 5 out of 5 stars

There was no pressure in selling and the advice was useful and constructive from staff who knew the products well. The products had plenty of flexibility in colours and composition, which suited our n... See more


Company details

  1. Furniture Store

About poltronesofà - Dundee

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 10B Kingsway West Retail Park, Kingsway West, DD3 8RX, Dundee, Angus,, United Kingdom

  • 01382 831030

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,776)

17,797 reviews in the last 12 months

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Rated 5 out of 5 stars

Great friendly service and advise

Visited SCS Dundee had a very positive experience no pressure to buy or felt pushed to purchase warranty, cleaning kit etc, we actually did though after clear reasoning behind doing so by Darren who was extremely helpful and understanding. No pushy sale techniques just a genuinely nice guy giving informed advice

July 23, 2026
Rated 5 out of 5 stars

Lovely store

From the moment we set foot in the store, we were met by staff in a polite manner and offered a tour.
Darren was our salesman who explained our choices and options professionally. All over great experience to purchase our sofa.

July 18, 2026
Rated 5 out of 5 stars

We were made to feel very welcome

We were made to feel very welcome. After receiving an email with preliminary order data we were able to consider this information at home. We returned to the store the next day to discuss our changes. The member of staff went through the process willingly taking care to ensure we were satisfied. Excellent.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I was very well informed of when the delivery would arrive and the driver phoned to say what time they would be. Very good service to put sofas in place and build. All round a great service

July 17, 2026
Rated 5 out of 5 stars

The whole experience from browsing to…

The whole experience from browsing to buying to delivery was seamless. The staff at your Dundee store were friendly and very knowledgeable. The delivery team were excellent. They took away all the sofa boxes and wrapping which saved several trips to our local recycling centre. All in all an enjoyable experience and my wife and I would happily recommend SCS to everyone

July 15, 2026
Rated 4 out of 5 stars

Felt very welcome and staff went…

Felt very welcome and staff went through the process with ease.

Sofa was a little later than first expected however when delivered it was quick and easy

July 10, 2026
poltronesofà - Dundee logo

Reply from poltronesofà - Dundee

Good Afternoon Owen,

I hope you are well and thank you for your review.

I am pleased to see that overall you had a positive experience however I am sorry that the delivery was a little later than expected.
Its great that the team in store provided a welcoming environment and we hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 2 out of 5 stars

The delivery crew were outstanding and…

The delivery crew were outstanding and I would not fault them however it was ridiculous that after 4 months of waiting for the sofa that you somehow managed to deliver a corner sofa that was the incorrect way with right side cornering not left as ordered. Now I need to await more drama to find out what you are going to do about it. Ridiculous considering I paid near 3k cash for it back in March!!

July 12, 2026
poltronesofà - Dundee logo

Reply from poltronesofà - Dundee

Good Morning Mr Robbins,

I hope you are well and thank you for your review.

I am sorry to see that you have concerns regarding the configuration of your furniture following your delivery.

Looking over your order document I can see that you ordered the Belford 1 corner 3 sofa and the delivery confirmation shows that this does match what has been delivered for you.

I have referred this over to the store where your order was placed and asked that they reach out to you directly to discuss further.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

SCS salesman was fantastic

SCS salesman was fantastic
Picked out a superb sofa from Poltronesofa it’s gorgeous to look at
Super comfortable to sit or relax in
Delivery guys were spot on as the well made heavy sofa which had movable cups on was going in an upstairs room no issues or complaints from them

July 8, 2026

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