The first delivery we had of another chair was superb … this time wasn’t so good .. the team weren’t 100% certain how the chair went together - how the back was fitted and the fitting of the legs - th... See more
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Location
Switch location10B Kingsway West Retail Park, Kingsway West, DD3 8RX Dundee, Angus,, GB
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The entire experience has been excellent. Can't fault it. The showroom staff were brilliant and so helpful. We needed the sofa to be taken upstairs and it was an incredibly difficult manoeuvre es... See more
Great friendly help and support from staff. Spoilt for choice as so many wonderful quality sofas to choose from. Welcoming atmosphere.
There was no pressure in selling and the advice was useful and constructive from staff who knew the products well. The products had plenty of flexibility in colours and composition, which suited our n... See more
Company details
About poltronesofà - Dundee
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
10B Kingsway West Retail Park, Kingsway West, DD3 8RX, Dundee, Angus,, United Kingdom
- 01382 831030
4.4
Excellent
2K reviews
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fantastic service from Darren bought a…
fantastic service from Darren Dundee Kingsway store bought a beautiful sofa and footstool in my favourite colours and material early opening secured our sale and the smell in the shop is beautiful and luxe
many thanks
Caroline
July 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Warehouse delivery
Staff in store cannot fault, very helpful and ready to please and deserved a 5 star. Service was excellent even on a change of the order.
DELIVERY, was really disappointing! Given a date for delivery by email and time between 7.00 and 12.00. Told I would get an email on the day of delivery, which I received saying it would be delivered between 09.45 and 10.05. Waited in all day and at 12.17 i received a message to say, due to sickness and diarrhea absence, my suite would not be delivered on that day and would have to go back to warehouse and a new delivery date/time would be emailed to me. I would have thought if that was the case then I could have been notified early in the morning when absence occurred.
I also have a £50 credit since purchasing my suite when the change occured on my order and, to date, have not heard anything about the refund going back to my account (purchased in April). Warehousing and delivery seems to not come up to the standard of the staff in the shop. This happened to me on 9/7/2026 and has really put me off purchasing from this company in the future.
July 9, 2026
Reply from poltronesofà - Dundee
Good Morning Lynne,
Thank you for taking the time to leave us your review and for sharing your feedback.
I am so sorry to see that your delivery was cancelled at short notice yesterday and I can completely understand how disappointing this must have been for you, especially after waiting around.
I apologise also that you were not notified of this sooner on the day and for any inconvenience this caused.
In regards to your refund, I can see that there is an overpayment of £50.00. I have passed on your details to our business support team who will contact you over the next 2-3 working days to have this refunded.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Quality
The quality of the manufacturing of the sofa is magnifico! Thank you very much! Bravo, Bellissimo!
However, the time delay in receiving the item was quite significant, luckily we were not in a rush! I would hesitate to use the insurance plan we have taken on fear that it could also be a timely process.
July 8, 2026
Reply from poltronesofà - Dundee
Ciao Miss Strachan,
I hope you are well and thank you for your 4* review.
I am pleased to see that you are happy with your furniture however I am sorry that this took a little longer than you may have hoped for to arrive with you.
All of our furniture is made to order which is reflected in the lead times provided.
Please do not hesitate to contact us if you do have any concerns as the team would always aim to resolve this for you as quickly as possible.
Thank you for your order and we hope that you are enjoying your furniture.
Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful Staff
Darren took us through the process and made it all easy. Good lad and very helpful.
July 7, 2026
Very friendly and helpful staff no…
Very friendly and helpful staff no pressure put upon you to buy
July 8, 2026
New Purchase
Was welcomed by Darren as we came in, we explained what we wanted and due to explanation and demonstration we decided to purchase a Sofa Bed and look forward to its delivery
July 4, 2026
Reply from poltronesofà - Dundee
Good Afternoon Cornelius,
Thank you for taking your time to leave us a 4* review.
I am glad to see that you have had a positive experience with ourselves and that Darren was welcoming and helpful with taking your order.
If there is anything that we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
No hard sell
No hard sell. Just advice on sofa ticket details and lead times. The sales guy we discussed everything with was very professional and reassuring about the products for sale. Very down to earth and approachable. We were comfortable with this approach.
July 6, 2026
Great service from Paul today
Great service from Paul today. Would highly recommend this store. Excellent product too
July 5, 2026
Unprompted review
A warm welcome to the store
A warm welcome to the store. Sales staff friendly, knowledgeable, helpful and not pushy.
July 1, 2026
Simple very friendly and helpful guys
July 1, 2026
Our salesman Paul was amazing
Our salesman Paul was amazing. Told us everything we needed to know and had helpful advice and answers to our questions. Needless to say we left after purchasing a new suite. Thank you Paul.
July 4, 2026
Unprompted review
Easy to deal with
July 1, 2026
The two men were brilliant when they…
The two men were brilliant when they brought my furniture put everything where I wanted it to go and took all boxes away
July 3, 2026
We were warmly greeted and given a…
We were warmly greeted and given a brief layout of the store and what the tags meant which were attached to the sofas which was very helpful. We were left to explore on our own for a while without any pressure. When the sales person did join us, he asked if we had any questions or if he could help in any way again without applying any pressure. We were promised an email with all the information required on a particular sofa we were interested in but not ready to commit to at that stage. The email came very promptly and included all the information that we required. When we did return to the store a few days later, we were again greeted warmly and were accommodated with more help and information needed before making a decision. We were very clearly told of the process and waiting times.
We received 1st class customer service and I would have no problem recommending this store.
June 30, 2026
Was not pounced on as soon as we…
Was not pounced on as soon as we entered shop however once we showed intrest in settees manager came over.we decided to purchase settees was told it would be next day delivery but later told it would take a week, also a bit rail loaded into taking out insurance that I didn't want. .
July 2, 2026
Reply from poltronesofà - Dundee
Good Morning,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to read about the delivery lead time for your order and how this is a little longer than you had initially been quoted, I am sorry also that insurance has been added that you did not want.
If you would like to discuss this further with the store then you can call them on 0191 7313300 and one of the team can certainly take a look over this for you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery guys were great,nothing was a…
Delivery guys were great,nothing was a problem 10/10
July 1, 2026
Staff was helpfully and no real…
Staff was helpfully and no real pressure to purchase.. but giving goo honest advice.
June 23, 2026
Very pleasant delivery guys
Very pleasant delivery guys, helpful and gave clear instructions for use of chairs when reclining. Removed all packing and taken away.
July 1, 2026
Reply from poltronesofà - Dundee
Good Morning Ms Harper,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experienceregarding your delivery and found the team to be friendly and helpful.
We have tried to call you today, just to ask if there’s anything we could have done to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
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