Staff were extremely helpful and friendly

Guys in store were great delivery terrible had sloth 11/12.45 today still waiting trying to call speak someone virtually impossible waited 30mins in queue then asked call back over hour ago still waiting got call from courier headquarters and because my partner bought sofa on day wouldn't discuss anything with me thou we live together same house he said I'm terminating call had my partner on phone at the other end still said no. just received call have wait another week fir delivery ,said tried to delivery all lies for you would think my partner could take call ??? Not acceptable another week plus loss another day wages just lost 2 sales due delivery service

Friendly staff who made us welcome. Took time to explain process and availability. Only down side was on returning home we realised it was free delivery if we ordered online. They didn't tell us that in-store unfortunately.

Paul was very welcoming, took considerable time to explain the products, was most helpful advising finance options and in now way made us feel rushed or pressurised.

They are very professional and courteous. From the moment we walk in, selecting the right sofas for our needs, sales, transportation and delivery, the services are of very good standard.

The guys who delivered our furniture kept us up to date throughout the to let us know when they would arrive. They worked quickly and professionally to put the furniture together and were really friendly.
The sales team were great and talked us through several suites before we made our choice and completed the order quickly and were very knowledgeable about the product we had chosen!

Nothing wrong with sales rep but I ordered sofa at 3pm one day wife had change of heart went back 930 am next day and was told you have no cooling off period u can’t cancel you can only amend order which is shocking as means you are now stuck with a sofa you don’t want

Sofa is very well made and was delivered on time. However the delivery crew managed to scrape 2 walls and a door frame getting it into the house. They were not careful at all

Dealt with both Darren's. Very pleasant and not pushy. Made a purchase and all went through with no hassle.

The store Assistants was very knowledgeable on the items we ask about , he show us how to work the different things that the sofa did we also like we could used the battery power fittings , which I like alot as I don't like Lots of cable showing , also like I could get the sofa we got in the colour we like better
Thank you soo much
Veronica Cunningham

Ps
Sorry I forgot the Assistants name
Sorry
Veronica

Overall a very pleasant experience in SCS/Poltronesofa Dundee today. Spoke with Paul who let us look around without the pushy sales talk but was on hand if we had any questions. Nice furniture and even nicer staff.

My friend and I visited the Dundee store, warm welcome from staff member sorry forgotten his name,he told us about the sofas and chairs and the ways they can be organised to suit,he left us to look around at our leisure and when I found one I liked he told me all I needed to know and total cost and time it would take for delivery, left the shop very happy.

Darren who helped me was really brilliant and really good knowledge of what I was looking for and so looking fwd to getting my chair.

James was a great guy explained everything gave us plenty of time to decide no hassle will definitely go back when I need anything else

Salesman very knowledgeable and a good help for us,said we would get order in July so hopefully that will be the case

Paul was a great help, showed us all the sofa layouts that we asked for and also took the time to explain colours, functions and sizes. He was friendly and very professional and his knowledge was fantastic. All the staff in the showroom were welcoming, friendly and approachable. Highly recommended. 5 Star service.

Great customer service. Knowledgable. Great people person. Can’t wait to get my new sofa

Great service from ordering to delivery

Happy to help and found exactly what we wanted and explained everything perfectly. Quick and easy transaction and nice and friendly staff. A pleasure to shop there

Watch our for dodgy sales tactics when purchasing a sofa from this company...

Graeme from the Dundee branch sold the sofas to a family member, met us as we went through the door, explained the ranges in stock and added that they come with a protection plan but failed to mention that the plan would come at a cost to the customer, made it sound that it was all included and with the free delivery.

Spent a fair amount of time in store, discussing purchasing the one that was wanted and agreeing that having that protection plan coming with it sounded like great offer.
Graeme sat with his tablet filling out the detials of the sale, he did not explain the terms and conditions of that sale and he just handed us the tablet to put a "squiggle in the box to complete the sale" as he put it.
We left the shop content and went home.

When the email came through later that evening and we noticed that all was not as it seemed earlier that day, we noticed that on the invoice there was a price for the plan which was not explained to us and on top of that he didn't tell us that he had accepted the terms and conditions that would not be able to cancel the order and since he had withheld information we were locked in that sale.
We returned to the store and made our complaint with him, I requested a ma manager to which he said he was the manager, he also made it clear that there would be no refund/cancellation as it was in the terms and conditions that he hadn't told us about, he would only take the price of the plan off the cost but didn't recommend it as it covers unlimited repairs, so so it was not a good idea. He did apologise for simply missing out the important information that the plan came at a 12% cost to the customer, however I don't quite believe his lip service as he used it to get the sale in the first place.
As a manager that kind of sales techniques is poor and makes a customer feel ripped off.
We will certainly not buy another sofa from them ever again and I'll be sure to make the message loud and clear to others for the future.
AVOID!!!!