Darren was exceptional. He was not pushy but respectful and patient throughout all of my visits. He listened well to my needs and thoughts and supported me to choose what I think will be the perfect sofa. If there is a salesman of the month award in your company he definitely deserves my nomination. Hopefully the sofa will live up to my expectations

Just watched rip off britain SCS should be helping people with there complaints, its awful you just get left, i bought a sofa last year its looks like its 5 yr old all wrinkles already camplained nobody wants to know, same for couple on rip off britain, never buy again from this shop they just take money and dont care E Hendry

I was made very welcomed to the store by Darren. Explained how your system worked and asked what I was looking for and took by to what I had asked for. Ordering was very easy and when I phoned the store later to add a further chair that proved no problem. I now look forward to my delivery.
I would recommend the Dundee store.

From the moment we entered the store we were made to feel welcome and Darren was extremely helpful
and knowledagable with helping us choose the right sofa and chairs for our needs .

My fiancé and myself ordered 2 sofas in store (a three and two seater.) When we went in to pay the remaining balance a week later we found out the order was put through and 2 three seaters which we definitely did not ask for. Due to being outwith the 2 day amendment period this could not be changed which is very frustrating/disappointing. The order should have been correct in the first place and should not have needed to be amended.

If you are looking to buy a sofa from here make sure it’s what you asked for within 2 days so you don’t face any disappointments.

It was not an easy delivery for the delivery men but they still did a good job

Paul at Dundee was extremely friendly, knowledgeable and lighthearted. He helped us get the right product for our home and made the entirely process incredibly simple.

Really helpful advisor and great choice of sofas/fabrics!

Nothing like colour

I want to thank Paul with service he gave us at the Dundee store Ian macdonald

Paul was fantastic. Very helpful, not at all pushy with any sales but available whenever we needed him. Talked us through the product and sale with detail. Happy with the customer service.

Good customer service from Darren very informative about product and explained everything from order to delivery very helpful would recommend to friends

We bought a sofa last year, but was wrong choice for us entirely my fault,so back we went to pick another one, when we entered the store, Paul recognised us immediately don't know if thats good or bad,but excellent service from him, took his time to help us choose a new one and fingers crossed I've got it right this time, thank you Paul for your time and patience.

We purchased a new sofa from Poltrone Dundee branch today and I have to say, we received excellent customer service - right from the start Paul was able to take us directly to the particular type of sofas we were looking for. He was clearly very knowledgeable about the products; how they worked and the different fabric options. Can’t wait for delivery and thanks for the great customer service. Also very impressed with the whole shop and the way the fabrics are displayed.

Paul was superb at helping me choose the suite that was right for me and helping me choose the fabric I wanted.

Lovely store massive choice sofa and chairs very friendly staff Enjoyable shopping experience

Great service

Friendly and very helpful