My husband and I were looking for a new sofa and had looked at this particular one a few times. We went into buy it and the salesman sat with us for about half hour showing us the sofa. Both my husband and daughter were sitting on the recliner seats and he showed us how to work the head tilt on it. This is a media couch so has the speaker and media unit with it. We told him this is the couch we want. Chose the fabric and colour we wanted and paid for the couch. We bought the insurance as advised due to the electrics on it. If anything went wrong with the recliners, head tilts or media unit we could make a claim. Fast forward to delivery day. Our beautiful new sofa doesn’t have any recliners or head tilts. The salesman’s attitude was u signed for it. We went to the shop twice and the first day he could remember us being in n spoke about what happened in the day. The next day he seemed to have some sort of memory loss. Couldn’t remember any conversations we had. Taking absolutely no responsibility. Said he went away and double checked the order with another colleague although the colleague didn’t ask us any questions and then the regional managers attitude was. “First question did they sign for it. Well that’s it then” as repeated back to us. Avoid at all costs.

We were keen to follow up our interest in the suite that we had seen on TV adverts. The showroom staff member Kenny? was friendly and professional with our transaction and we were given ample opportunity to browse other products in the range. However the delivery time seems quite long but is understanable due to the manufacturers location.

Made very welcome by steven who was most informative and answered any questions we asked store was immaculate and smelt lovely

Excellent !

Great experience, no pressure from very helpful and experienced staff.

Great service from Shannon at the Great Western road shop in Glasgow. Explained everything provided plenty details and kept in contact after our initial visit to the store without any hard sell. Can’t comment on the products yet as they’re not due til September.

Shannon was really nice and helpful
Would recommend her to friends and family

Left to wander and try items with no pressure

Steve, one of sales people, was extremely helpful, without being pushy. He explained a few things when we entered the store, and left us in peace to get on and look around. He was then quickly available to answer out questions. We bought a sofa, to be delivered later.
I also really like the layout of the store, with the swatches of fabric clearly displayed beside the sofas. Assuming everything goes well later at delivery point, I will definitely return.

Steve who served us was so patient, non-invasive. He allowed us to walk around and look at the other furniture.
My elderly mum was buying a chair & 2 sofas and Steve was very considerate and did not rush us.

We were happy with the service we received. Hopefully our couches come nice and quickly. I did find that the sales advisor was aiming everything at my husband (answers to my questions, giving him all leaflets etc). I found it a little assumptive that it had nothing to do with me. But, we were happy with our deal and he was prompt with everything.

I went in for a look about and the young man Kenny was amazing, I knew what I was looking for and he was so helpful and I felt I had enough time to walk about and have a look without being pressured into buying something, excellent customer service and would highly recommend using your store

very good quality sofas

Great customer service no hassles and no pressure in the shop . Delivered earlier than expected , app great to see where van is on route and expected delivery time . Both of delivery men were very pleasant, chatty,very good at their job

Spacious store with plenty of sofas on display. Friendly helpful staff.
Ordered a sofa, chair & stool of offer at a good price.

Nice and friendly. Very helpful

Welcoming staff

The two delivery men were very nice and helpful to. They unpacked or suite and placed exactly where we wanted it. Nothing was any bother. Well done

Very efficient and friendly service.
Mr Beeson has had a stroke and was anxious about
set up .
However all was done as hoped and explained to Mr Beeson before leaving on how to work recliner etc.
Very happy with service and quality of goods received. Kept in touch throughout