poltronesofà - Hull Reviews 

1,882
TrustScore 4.5 out of 5

4.6

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nice experience visiting the hull store on St Andrews quay . Lovely friendly greeting on arrival . Helpful sales assistant called Billy helped us choose our sofa , very helpful and knowledgable , he... See more

Rated 5 out of 5 stars

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more

Rated 5 out of 5 stars

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more

Rated 5 out of 5 stars

Great experience from start to finish. Went in to the store sales person wasn't pressuring or anything showed us various options that we liked . Chose our sofa quick hassle free sale . Sofa arrived ye... See more


Company details

  1. Furniture Store

About poltronesofà - Hull

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,882)

17,986 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Start to finish

From start to finish everyone was polite and honest. Was constantly kept informed so I knew exactly when and who was delivering my sofas. Highly recommend.

April 30, 2026
Rated 5 out of 5 stars

The service was great

The service was great, the sales assistant was really helpful in helping us find our sofa and as for the delivery it came almost a month early which was a nice surprise

May 1, 2026
Rated 1 out of 5 stars

You could put your goods on view so…

You could put your goods on view so customers can see what they are buying, not a quick flash on a tablet, Tony Doy

April 20, 2026
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Good Afternoon Athony,

Thank you for your feedback.

A high percentage of your furniture models are on display within our stores to view in person. As our stores cant accomadate every single model along with the different options for the model within store on display this isnt something which is possible, However most models would have some options on display within store.

Many Thanks
Social Media
Poltronesofa

Rated 5 out of 5 stars

Staff was not pushy aske if we needed…

Staff was not pushy aske if we needed help amd we decided to look around the store but once we found the suite we wanted the lady showed us the different materials amd we decided om which material we wanted bery friemdly staff would recommend .

April 25, 2026
Rated 5 out of 5 stars

First class service from shaneen was…

First class service from shaneen was welcomed warmly.she was very knowledgeable and helpful also considerate about our age helping us up the stairs explained all we needed to know.we would recommend your store to everyone Thai you again for a good shopping experience.terry &christine Dellbridge

April 20, 2026
Rated 5 out of 5 stars

Excellent Service

Very proffessional courteous and explained everything that we needed to know. Martin was the sales person who dealt with us and he was very polite and kind we ordered 2 chairs and then went back and saw Martin again and ordered a sofa.

April 20, 2026
Rated 5 out of 5 stars

Debbie was the lady who steered through…

Debbie was the lady who steered through our purchase, and clearly knew just what she was talking about. She was just lovely, and had a superb way of talking to us. No patronising, no trying to force us into doing something we didn't want to - she was excellent. If all the staff, in all the stores, are like Debbie, then they must have the best team ever!

April 21, 2026
Rated 5 out of 5 stars

We thought Billy at your Hull store was…

We thought Billy at your Hull store was spot on. His approach and offer of help weren’t too pushy and he is an instantly likeable member of your team.
His knowledge and advice were just right and we had no hesitation in giving him the business.
We both thought that the range offered was extensive, without being overwhelming.
Steve & Sarah from Brigg, North Lincs

April 7, 2026
Rated 5 out of 5 stars

A WARM WELCOME AWAITS

We had a very warm welcome from the staff at the St Andrews Quay store in Hull. Debbie who greeted us was very pleasant and knowledgable about the sofas in store. We gave her a clear idea of what we were after and she took us through the options available. We were very pleased that we could have exactly what we were after and with the vast range of gorgeous leathers on show we didn't have any hesitation on picking the perfect one. Debbie did a quote for us which we took away to have a think about overnight. Not that it was really needed as we had already decided by then that we were going to go ahead with the purchase. We visited the store the next day and met with Debbie again, who was more than happy to help us get things ordered. From walking into the store to finally purchasing our new sofas, it was all a very positive experience. Credit goes to the staff, who also made us a very nice cup of Italian coffee while we were being dealt with. Would highly recommend visiting the store, we can guarantee you'll have a warm welcome and who knows you may leave with a new sofa.

April 12, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look