Your colleague Syed could not have been more helpful . He approached us when we arrived , we told him our requirements ,he pointed us in the right direction and left us to browse . We chose our sofa... See more
Location
Switch locationUnit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB
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See what reviewers are saying
Different story when you’re buying a sofa it is a good journey however when something goes wrong with the sofa, you are dealing with another separate company for the repairs & maintenance. We are tol... See more
Company replied
Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... See more
Our first visit to several furniture outlets resulted in a successful purchase from Poltronesofa We found exactly what we wanted at a price within our budget with the help of a friendly sales person... See more
Company details
About poltronesofà - Leeds
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom
- 0191 731 3300
4.3
Excellent
4K reviews
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The whole experience has been so easy
The whole experience has been so easy, the team in the store, helpful and cheerful. The delivery crew were amazing on such a hot day, they were pleasant and respectful. Thank you 😊
June 25, 2026
Staff very helpful
Staff very helpful in store. Sofa and chairs delivered ahead of scheduled delivery. Delivery staff were professional and helpful.
June 24, 2026
Kept in touch about the delivery and…
Kept in touch about the delivery and what time, the delivery men were very good and friendly
June 23, 2026
May use AI-assist with repliesRead more
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Utterly and frustratingly useless…
I can’t believe you have sent a form asking for comments. Your incompetence, lies and lack of communication in our case means we will never deal with SCS again (even in its pseudo-Italian disguise). A simple request to send a swatch has escalated into a battle to get our deposit back!!! Communication is hopeless!!
June 23, 2026
Reply from poltronesofà - Leeds
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in your experience so far.
I can see from the notes that the store are dealing with your request and have advised that they can come to your home with the fabric swatches for you to look over.
I apologise if the outcome regarding a cancellation request is not what you may have hoped for however it is advised in our terms and conditions that all orders are non-cancellable.
Kind regards,
Poltronesofa at ScS
Social Media Team
Very one was so helpful and aj was…
Very one was so helpful and aj was amazing went through everything with us and was so hopefully and funny x
June 19, 2026
we spoke with a guy who knew his job…
we spoke with a guy who knew his job and explained the pros an cons
June 16, 2026
Thanks for everything we receive the delivery at at same rights time
Thanks for everything we receive the delivery at same time
June 16, 2026
Very helpful in the shop ,got what i…
Very helpful in the shop ,got what i wanted . Delivery men couldn't of been better .The only down side was waiting 12 weeks .
June 10, 2026
Fabulous service from start to finish
Fabulous service from start to finish, thank you x
June 12, 2026
Disgraceful you should be ashamed off…
Disgraceful you should be ashamed off taking people money you will here from my solicitor and will be putting it.all over about how you are not the sofa we ordered so hard and uncomfortable not what we ordered not colour we ordered just because we are pensioners where not thick so many times I’ve travelled to scs from Halifax got no joy didn’t have a sofa for2 days then said it wasn’t in wear house it would be 8 th off June then I said I would be coming for a full refund if it wasn’t coming my husband is 80 how would you feel sat on a kiddie chair if it wasn’t your mum or dad then he rang me back said or it is in wear house and send me this
June 9, 2026
Reply from poltronesofà - Leeds
Ciao Dawn,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in your experience.
I can see from the notes on your order that you have spoken with the store following delivery, and felt that your furniture was the incorrect colour.
The team invited you in to store so that they could take a look as this.
I am unable to confirm what the outcome has been to this however apologise for any upset caused.
They have also made a note that you feel the furniture has been damaged. If this is the case we would ask that you submit this via our online claim form, on the link below.
This will allow us to obtain all relevant information and review any concerns.
https://enquiries.scs.co.uk/
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
From the sales lady in the shop to the…
From the sales lady in the shop to the two delivery men ,the service was excellent.
June 9, 2026
Visit to Poltronesofa
Lovely staff on hand and knowledge of product very good.
Keen to help but not over bearing.
Thanks to MK for his assistance,
June 5, 2026
Missing screws from the sofa- all resolved
Missing screws from the sofa. Delivery driver reported to scs and haven’t had a single phone call to arrange delivery of screws and also installation.
Edit review- technician came within three days of this complaint and rectified so feel I’d only fair to amend review.
May 29, 2026
Reply from poltronesofà - Leeds
Ciao Miss Carter,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that the delivery crew were unable to fully assemble your furniture on the day and also apologise that you have not yet been contacted about this.
I have raised a service for this issue and passed on the details to the 3 party technicians that we use at Emmiera.
They will reach out to you over the next 3-5 days regarding the next steps and so that we can resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
We're very professional
We're very professional, did what needs to be done, checked everything was working, very polite, no problems.
May 29, 2026
Great Service
Great service. Kept you well informed of delivery. On the day delivery was perfect. Put the sofas where needed. Took away all packages.
June 2, 2026
Very knowledgeable sales agent
Very knowledgeable sales agent, friendly, and you got a free bottle of water
May 29, 2026
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