Good customer service friendly staff always willing to help and advice

On our first visit we found the staff to be friendly and very helpful.
We purchased a sofa bed, the staff demonstrated this in some detail and were knowledgable.

The sales person was very helpful, knowledgeable and supportive, not pushy but very pleasant. Gave us time to think and consider and was attentive to our needs.

Very friendly service. Answered all my questions.

A very friendly welcome to the store at junction 27 by Syed. He was very knowledgeable and really helpful. He brought me and my daughter a drink and made us feel at home. He wasn’t pushy and left us to have a good look around. I can’t praise him enough.

I travelled in Paltan Sofa and also selected a sofa. Everyone was very nice, especially Saeed Bhai who helped me to choose the sofa. Please, I would be more benefited if you could deliver my sofa as soon as possible.

The salesman was very helpful

A nice warm welcome. The staff weren’t overbearing and left you to it but was always on hand if you needed assistance. A beautiful aroma around the store (please sell this with the sofas or just in general!!!!) Wide range on display and the process of ordering was very simple. We walked away very happy with our choice of sofa and where we purchased it from

Had a great experience with the guidance to buy our 2 three seaters . Looking forward to seeing them in my living room hopefully soon.PS To follow your Italy theme saying ciao I think it would be nice idea to give out a shot of limoncello to customers who have purchased a sofa from you

Not delivered on the day they said had to go back to the store to see were my hair was said they could deliver on the 30th said I want it today as nothing to sit on got the chair today only the plug was broke had to go back again not good customer relations

Good range of products, good salesman

We ordered our sofa 02/02/26 and were giving a estimated delivery date of April.

On 14/03 I got a text advising that the sofa will come on 21/03, on 19/03 i got a text advising me delivery is arranged for 21/03 and I will get a delivery time slot send to me shortly.

With this information I removed my old furniture only to get a text advising the delivery is cancelled, no more information of rearrangement etc,

I called the delivery team and they said if I spoke to the store they would provide a loan sofa. They couldn't do that. My partner is pregnant and we had no where to sit.

Called SCS Leeds (Birstall) and they never answered after ringing about 20 times over a several hour window.
- I had to drive to store to speak to someone and they said it will be coming in on the 02nd April and wont be able to be delivered until the 09th April. I explained about the situation with our current sofa and they said when it gets to the warehouse in Elland on the 2nd of April they will send by local courier so it arrives on the 2nd April. I asked for loan furniture and they said its something they can't provided.
- I gets a text the next day saying it will be delivered the 9th of April, So rang back and the man on the phone said that the 2nd had never been agreed who basically calling me a liar. He did then say its now due into Elland warehouse on 31/03 and should be able to get it out to us on 31/03 then back tracked after calling Elland then said the person who sold it to me would call me back the next day.
- She then called me back the next day confirming that it will be the 2nd April and its in the notes etc.
- 2nd of April comes, I have to take a day off work (£196 lost from earnings) to wait in for this sofa. The sofa is a no show and no communication telling me its not coming.
- I went back to store again at my own cost and they said it will be coming on the 08th April so they will either get it out to us on the 8th or 9th April. Again 2 more days off work to wait for this, at a cost of £196 per day so £392 lost in income for me over the two days. On the 2nd I asked Store manager for loan furniture and he said the earliest he could get it out would be the 8th April so there is no point as our current sofa was scheduled for then. I said i don't have any faith it will come. But said if it doesn't come on the 8/9th ill get a sofa out the same day as my partner is pregnant and we have no furniture for 3 weeks due to ScS.
- I then gets a text saying it will be coming on the 07/03.
- I have stayed in 07/03 so no work on this day on top of 02/03, 07/03, 08/03 & 09/03. No communication telling me otherwise so the total so far is £784 im out of pocked.
- 09/04 comes around and there is no sofa delivery again, no communication from the store so I called them up at 11:00 they said they will call the warehouse and call me back, I got a call back a few hours later but when i answered hold music was playing and it cut off after about 6 seconds. I tried calling back with no avail, and nobody bothered to call me back after this.
- Another trip to to the store at my time and expense. Store manager said he would get a loan sofa out to me that day but was waiting for a email from his manager to get this sorted. He called back at 18:15 and said he is still waiting and will call me back an hour later. ( I never got a call back.)
- 10/04 and sat in the house yet again on the hope of a loan sofa for my pregnant partner, again another £196 down the drain for me. Currently £980 down on work alone not to mention the 3 trips we have had to make to the store.

Finally got the sofa, nearly a month without a sofa with a pregnant parter, nearly £1000 out of pocket. The store have said they will give me £200 back over the phone but no email to confirm like they said they would. I have asked to escalate it but they would not give any details of how to escalate it and refused to get their manager to call me back.

AVOID.

The salesman informed us of the comprehensive facilities within the suite.

Aj was very respectful towards my partner and myself not in my face but there if I needed anything.

The staff at Birstall were great, attentive but not pushy, well informed.
Would definitely recommend

Found just what I needed bit slow on paper work but rest ok . Only gripe is I live 14 miles away from shop and it cost £120 delivery bought on 7 th April not delivering till 30th April .

When we arrived was met by staff been very polite
And let's us look round
Then when we needed advice we called one over he was not pushy and listened to wot we needed
It made it a pleasure to purchase wot we liked
Very helpful staff not just the one we felt with
Thank you Mr John y

Brilliant staff really helpful

The staff were excellent
I was able to find a sofa i liked at a price I liked and got what I consider to be a good deal
I hope the sofa will be delivered on time

Your salesman was very good very informative friendly and helpful not at all pushy. That is why we asked for him when we returned the next day.