Staff in store very helpful and knowledgable. However delivery information not good enough. Changing delivery date good. Two days before good. No contact day before so I was blind for tim... See more
Company replied
Location
Switch locationUnit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were met by a lovely lady at the door who pointed us in the right direction and left us to look around. When we found a sofa we liked she showed us what colours and fabrics we could have and expla... See more
The delivery team were on time and provided a good service (Kye and Liam) What they couldn't deliver which the shop had promised was that the delivery would wrapped/ protected when brought into the... See more
Company replied
Two great friendly delivery lads. Had messages and was able to track delivery easily. Chairs put together quickly, great service all round.
Company details
About poltronesofà - Metro 2
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom in the showroom
Tom in the showroom, (Gateshead), he's a very patient and knowlegeable salesperson, (I picked his brains....he deserves a pay raise ; )
I am returning to the N.E. to live after many years in the USA and setting up a new home was a bit daunting but Tom made the furniture buying easy....I'll be back to see what you've got in the 'arm chair' line one of these days. Not sure of the purchase date as I'm not where I have my paperwork, it was in May 2026.
Hope to make the 'final' move in the next 6 months.
Thanks again Tom !
May 20, 2026
Great experience
Great experience! Delivered earlier than expected, the sofas are of good quality and the 2 delivery men were very nice and cautious (J & L). Thank you to them.
June 27, 2026
First class experience
The time Clement, the salesman, spent with us, the advice and suggestions, helped us make the right choice.
June 27, 2026
The company was 5 star
The company was. Great.informed me ever step of my delivery date and beyond
June 28, 2026
Great service
Great service. Delivered two weeks early. Professional install and setup. Love it
June 28, 2026
The Italian touch and the warmth of…
The Italian touch and the warmth of staff makes always the difference….
Good impact in my first visit on the store !!
June 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After waiting 16 weeks my settee,s…
After waiting 16 weeks my settee,s upholstery is terrible creases and bumps looks worse than the one I I changed it for and I am waiting to see how they proceed with my complaint. delivery personnel were good.
June 27, 2026
Reply from poltronesofà - Metro 2
Good Morning David,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture and the interiors.
If you have not already done so then you can report this to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all relevant information and fully review this for you.
Many thanks,
Poltronesofa at ScS
Social Media Team
Professional and dedicated staff
June 27, 2026
Reply from poltronesofà - Metro 2
Good Afternoon,
Thank you very much for your time today, it was lovely speaking with you and we really appreciate your feedback.
We hope that you continue to enjoy your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service and advice
Great service and advice. The men who delivered and put up the settee were very friendly and helpful
June 30, 2026
Corner suite delivery and installation
Delivery and installation was chaotic and rushed resulting in missing support feet, screws not tightened, lack of care and attention to the product, no plan for a good installation and couldn't wait to leave, resulting in missing parts and a 3 week wait until a fitter comes out to fit and check all fittings properly, then, hopefully we can use our suite. this has greatly let down the store and us, the customer.
The staff and store at metro centre were excellent throughout but have been let down by substandard delivery and installation process.
June 24, 2026
Reply from poltronesofà - Metro 2
Good Morning Mr Charlton,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to read about your experience with the delivery crew and how this felt rushed, causing issues with the installation of your sofa.
I can completely understand how frustrating this must have been for you.
It is noted that a service has been raised and the required part has been placed on order. An appointment has been booked for a technician to attend on 13/07 as this allows time for the part to arrive ready to be fitted.
Again I apologise for any inconvenience caused.
If you have any questions on the meantime then please contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service.
The staff were very friendly particularly Lesley who dealt with us. Very informative and professional. Good range of products.
June 24, 2026
Thee whole process went really well
Thee whole process went really well. We were contacted day before and morning of delivery. The delivery men were great from taking away rubbish and putting the sofa and chairs together. I am very pleased with the product
June 28, 2026
Communication was great
Communication was great, delivery guys were respectful and helpful
June 26, 2026
They did a brilliant job very happy…
They did a brilliant job very happy with service thank you
June 27, 2026
No pressure to make a decision and…
No pressure to make a decision and helpful when we did
June 23, 2026
The delivery team were professional…
The delivery team were professional helpful and courteous
June 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.