poltronesofà - Milton Keynes Reviews 

2,383
TrustScore 4.5 out of 5

4.7

Winterhill Retail Park, Cairngorm Gate, MK6 1AZ Milton Keynes, Buckinghamshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The delivery team kept us informed of their schedule. They carried out new sofa in, assembled it, cleared all the packaging, checked for any damage and that the recline buttons worked properly etc. Th... See more

Rated 5 out of 5 stars

Very informative and friendly . Not pushy at all . Given time to choose and ask lots of questions . Nothing was too much trouble . A very relaxed environment which was a pleasure to shop in . Wasn’t a... See more

Rated 4 out of 5 stars

Salesman was very knowledgeable and explained everything to us. He was friendly and cooperative. Showed us many alternatives to our requirements. Made us feel very welcome. Did serve another customer... See more

Rated 5 out of 5 stars

From our initial viewing to the purchase date our assistant was excellent. No rush, no hassle. Even advised when a choice of colour change arose.


Company details

  1. Furniture Store

About poltronesofà - Milton Keynes

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Winterhill Retail Park, Cairngorm Gate, MK6 1AZ, Milton Keynes, Buckinghamshire,, United Kingdom

  • 01908 540010

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,383)

18,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service for purchase

Jamielee gave me a great support to chose the right size and color for my sofa. She was very thorough with all the details she explained to ensure I have all the information needed to make the right decision.
Great experience overall! Waiting for my sofa now !

June 30, 2026
Rated 4 out of 5 stars

All good

All good. Top quality 3 piece suite. Delivered as stated. A bit overlong from order to delivery - not your fault really, the way of the world. A good shopping experience though. Thanks

June 24, 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Ciao Mr Fearnside,

I hope you are well and thank you for your review.

We are pleased to see that you had a positive experience in store and are happy with your furniture however I am sorry that the delivery was a little longer than you may have hoped for.

Thank you for your order with us and we hope that you are enjoying your new furniture.

Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent service all round.

Steff very helpful in shop.

Good information on delivery time.
Furniture brought into room and assembled with care.
Reclining motion tested OK.
Polite, friendly and efficient service.

June 28, 2026
Rated 5 out of 5 stars

Great products and service.

From the second we set foot through the store, we were greeted by helpful staff not pushy sales people. As we looed round the store, someone was always on hand to answer questions / give advice. On our return visit we chose a sofa and booked in for delivery. Sofas have different lead times due to be being hand made. Our delivery time suited us and nearer the time we re arranged delivery, which actually suited us better. Delivery was on time and we were kept up to date with delivery dates and times. The delivery guys were pleasant and professional. Our velvet sofa arrived in perfect condition and they made sure we were satisfied before they left. All packaging was taken away by them. Would definitely use them again.

April 20, 2026
Rated 4 out of 5 stars

Delivery and installation was fine

Delivery and installation was fine , but 16 week delivery not so good.

June 19, 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Ciao Daryl,

I hope you are well and thank you for your review.

We appreciate you sharing your feedback regarding your order with us and are pleased to see that your delivery did go well on the day.
All of our furniture is made to order so I am sorry if the lead time was longer than you may have hoped for and will certainly pass on your comments to the relevant team.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

I received a very nice welcome on…

I received a very nice welcome on arrival at the store. I really appreciated the beautiful scent that greeted me too. I ended up buying a sofa I would normally never have given a thought to. Guilia was patient and helpful and nothing was too much trouble. I took my time. Then wandered off for a walk outside and came back to discuss and reinforce my decision. I couldn’t have asked for more. Just a very long wait now until delivery day.

June 23, 2026
Rated 1 out of 5 stars

Happy

Happy. All fine

June 13, 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Good Morning,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with your experience.

As you have rated us as 1* this would be deemed as negative feedback so it would be great if you could update your review to reflect your experience.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Furniture delivery

The delivery arrived early and the staff were very helpful and friendly. Both items were installed and tested quickly.

June 19, 2026
Rated 5 out of 5 stars

I was able to track my delivery and…

I was able to track my delivery and even had a phone call just before they arrived.
They were very good at taking the sofa upstairs. It seemed a few seconds when we were told it was ready!!
Very professional and polite.

June 19, 2026
Rated 5 out of 5 stars

A clear explanation of how the store…

A clear explanation of how the store works, how it's laid out and then offered to look around the store. We were then engaged with when we had questions about a suite that interested us. Shown the options and given an explanation of price current offers and interest free period, which helped in our decision. Once we had decided everything was done promptly and efficiently. The store manager Nathan was very engaging and helpful. Our suite will be delivered in mid September which fits in with our plans.

June 19, 2026
Rated 5 out of 5 stars

Jamielee

Jamielee, was great with us in the shop, she went through all the material options and cushion sizes.

June 10, 2026

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