poltronesofà - Milton Keynes Reviews 

2,383
TrustScore 4.5 out of 5

4.7

Winterhill Retail Park, Cairngorm Gate, MK6 1AZ Milton Keynes, Buckinghamshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The delivery team kept us informed of their schedule. They carried out new sofa in, assembled it, cleared all the packaging, checked for any damage and that the recline buttons worked properly etc. Th... See more

Rated 5 out of 5 stars

Very informative and friendly . Not pushy at all . Given time to choose and ask lots of questions . Nothing was too much trouble . A very relaxed environment which was a pleasure to shop in . Wasn’t a... See more

Rated 4 out of 5 stars

Salesman was very knowledgeable and explained everything to us. He was friendly and cooperative. Showed us many alternatives to our requirements. Made us feel very welcome. Did serve another customer... See more

Rated 5 out of 5 stars

From our initial viewing to the purchase date our assistant was excellent. No rush, no hassle. Even advised when a choice of colour change arose.


Company details

  1. Furniture Store

About poltronesofà - Milton Keynes

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Winterhill Retail Park, Cairngorm Gate, MK6 1AZ, Milton Keynes, Buckinghamshire,, United Kingdom

  • 01908 540010

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,383)

18,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Happy Customer

My new sofa was delivered a month earlier than expected which was a bonus, although maybe I was given a later date so not expecting it yet? Either way I was delighted to get it earlier.
The delivery guys, Ash and Dave were polite, friendly, helpful and efficient.
It all went smoothly, didn’t take long to install at all and they didn’t leave till I was satisfied with everything.
Thank you and sincere gratitude to them.
When I ordered the sofa months ago the lady in the store was very helpful too, I would like to give her a mention.

June 9, 2026
Rated 5 out of 5 stars

The delivery was fine

The delivery was fine . The notifications of delivery were non existent. I only found out by calling the store on the Tuesday that my suite was being
Delivered on Monday . I also asked for an afternoon delivery and was advised I had
No choice in the matter . They would deliver twice and then they would charge me if I was not in .poor poor customer service

June 9, 2026
Rated 5 out of 5 stars

Good range of furniture

Good range of furniture. Lots of colour/ material choices. Very helpful shop manager , no pressure selling.
We have ordered and now are awaiting our new sofa.

June 9, 2026
Rated 1 out of 5 stars

Damage on the back the Velcro don’t…

Damage on the back the Velcro don’t meet to see it off

June 1, 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Ciao Richard,

I hope you are well and thank you for your review.

I am so sorry to see that you have concerns with your furniture.

This has now been logged and a service raised with an appointment booked for a technician to attend on 18/06/26 so that we can look to resolve this for you as soon as possible.

Please accept my apologies for any upset that this may have caused you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Patient

Patient, wasn’t too pressured which sofa shopping was prior to this, left to look and wander when needed.

May 23, 2026
Rated 5 out of 5 stars

We had the best experience possible…

We had the best experience possible aided by an outstanding salesperson Jeeilee. Her knowledge of the product coupled with her excellent ability to listen to what our requirements were helped us choose the best sofa possible

May 28, 2026
Rated 5 out of 5 stars

Very Professional

As soon as I walked through the door, Manjit appeared seamlessly and said hello and talked me through everything at the store to ensure I got the right sofa to fit my space. Considering that my space is really tiny.
Manjit, was very professional, knowledgeable, polite and helpful.
His professionalism helped me to buy a great sofa.
I highly recommend Poltronesofa’. They have great sofa

May 19, 2026
Rated 5 out of 5 stars

Very happy customer

Great service from start to finish the delivery drivers were fantastic and so was the sales person in Milton Keynes store who we brought the furniture with.Very happy customer

May 24, 2026
Rated 5 out of 5 stars

Excellent service from Martin at the…

Excellent service from Martin at the Milton Keynes Poltronesofà store. He was knowledgeable, patient, and genuinely helpful throughout the whole process. He took the time to explain all the options clearly without any pressure, making it easy to choose the right sofa for our home. A very professional and friendly experience from start to finish. Highly recommended!

May 16, 2026

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