There have been several changes to our situation regarding this sofa and we have needed to come to store many times. Staff have been friendly and helpful but there have been varied outcomes and progr... See more
Location
Switch locationUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
I ordered a sofa from the shop and was quite simple and straight forward to do and delivery was great too. I love the sofa but to be fair I wasn’t on the day going to buy a sofa I was just intending t... See more
Explained what I was looking for given options that matched the brief in the Gateshead Retail Park. Had to discuss with my husband and returned to the Gateshead Team Valley store who helped me choose... See more
Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more
Company details
About poltronesofà - Team Valley
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
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The crew did a great job bringing in…
The crew did a great job bringing in the sofa and putting it together very friendly, The only thing is the sofa is lovely but the colour black is not what it is it looks more like a grey which I’m not happy about.
Proper service is back.
Found the sofas that I wanted in the colour and size. They offer very nice range of sofas with great flexibility of fabric's & colour's + they are built to order so you can have exactly what you want. The staff know all about their products and go out of their way to help without being intrusive or pushy.
Great service from knowledgeable & friendly staff.
Very welcoming staff. Advised on colour & fabric choice. Helpful with measurements etc. Knowledgeable without being pushy.
Great company the whole experience went…
Great company the whole experience went well from the purchase of the items to the delivery and set up all the staff where very professional and very helpful very happy with the service
Came on time and knew what they were…
Came on time and knew what they were doing and explained what we needed to know and we're polite
The person I saw helped me to choose a…
The person I saw helped me to choose a lovely suit
He was very polite informative and patient
He also gave me plenty of time to decide on the payment plan
10/10
Ronnie and Ronnie were very helpful and…
Ronnie and Ronnie were very helpful and respectful of our property. Especially taking off their boots as I had just put down a new rug on which the sofa was put on.
Customer service in store was excellent
Delivery spot on kept me informed when…
Delivery spot on kept me informed when they were near
Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good service 😀 👍
first class service delivery men first…
first class service delivery men first class in sorted with no fuss
Absolutely
Absolutely fantastic. Very very good and helpful. Can't fault them in any way.
New settee
I got plenty of notice of when my settee and chair was coming and they came to my house and were polite and did their job without any fuss, l was very pleased
May use AI-assist with repliesRead more
The man who took sofa ordgreat helper dave done…
The man who took sofa order dave done everything he cud t make us comfortable

Reply from poltronesofà - Team Valley
The delivery lads were on time and fast…
The delivery lads were on time and fast well presented and had the right attitude and with a sense of humor. They work through the heat wave fabulously well done.
We had a delivery at lunchtime
We had a delivery at lunchtime. The staff were very well presented, very polite, friendly, informative and efficient. Due to the heat of the day and it being lunchtime, I did offer a cup of tea for which they declined and said they would prefer water. No problem, they were very grateful.
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