Warm friendly member of staff. Think we could have been offered an incentive as not taking finance! Will wait for delivery to comment on satisfaction with quality and further service

Experience was helpful and felt no pressure.

The service

Delivery team were great ! Nice and pleasant young lads ! Very helpful!

Staff were brilliant and so helpful.

Service in store and on delivery was excellent.

I was treated with due respect and with a professional manner from when I entered the Store until I left, and the atmosphere was very lay back and welcoming.

I was left alone to browse which is a good thing for I went into a bigger store and he kept following me around, so I walked out of that one in Gateshead. The gentleman in Team Valley was lovely and everything was done to perfection and swiftly. Thank you

Staff at the Team valley store Gateshead were absolutely fantastic, didn't pressure or keep coming over to look at sofas. The greeting when entering store extremely polite and professional and when it came to the final decision on colours ect were fantastic in helping. 1000% reccomend this store.

Carol was lovely and very helpful

One on delivery was really nice, the other not so

Greeted upon arrival by friendly member of staff. Given a brief outline of how shopping/ pricing worked and invited to browse at leisure. Was shopping with and for elderly relative. The staff were professional and knowledgeable and their sensitive, measured approach put us at ease immediately. The assistants were so accommodating that we were able to purchase two required sofas within budget and in a reasonable amount of time in store. The customer lift was an added bonus. Outstanding customer service which made our day that bit easier.

Quick and efficient

The men who delivered and put our sofas together were fantastic. They worked quickly and professionally and were friendly and polite

My visit to Poltrone was a great shopping for furniture experience, the manager Nicola Winters was everything in everyway a totally competent manager, who showed all the sofas to me while giving clear information on all relevant queries and also included the staff in various conversation who were all very pleasant and welcoming. I learned about the Italian furniture makers who had their photos hanging inside your shop.
I must say, at this moment in time, I own an Italian three piece, it is a Nico Salotti, which I purchased thirty years ago and it has served me well. I love Italian furniture and I love the sofa I have purchased from Politrone.Team Valley
The only downside is that I have to wait until the end of July for delivery and I have people visiting me from abroad during July 2026 and they will not see my beautiful new Poltronesofa.
I will end by saying that POLISTRONE, Team Valley, Gateshead . have fabulous, well designed furniture and a most professional, happy and well mannered staff. THANK YOU ALL!

Excellent service,very pleasant and polite when they brought sofas,very efficent ,would recommend highly.

Ordered our 3 piece from the team valley store, 3 different members of staff dealt with our order on 2 visits, so friendly and polite thoroughly impressed and i work in customer service

The moment we went into the shop we were made to feel welcome. The lady told us about the store the sofas and the fabrics which was useful. We were then left to look at the sofas nobody bothered us we could look at our leisure. I chose the sofa I liked and the saleswoman was very knowledgeable and made the whole experience very straightforward. Would definitely recommend

Very nice man helped me with everything.5*