My sofa was delivered within the stated time by two friendly, professional and respectful men. They put the sofa and chair together very efficiently and left no mess. My only concern was watching t... See more
Location
Switch locationWestgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having previously been to the store I was greeted by a lovely lady called Sue and she helped me a lot , so having made up my mind I said I would return with my partner and did so . We again was met by... See more
Company replied
First and foremost, I wanted to say a massive thank you to Nahida from the Wakefield store. She is so professional and knowledgeable, but also has an amazing sense of what the customer needs. She offe... See more
Great Sofas, loads of choice, and great service in store at Wakefield, we visited 3 times with loads of questions and Tracy was brilliant in helping us.
Company details
About poltronesofà - Wakefield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom
- 01924 203290
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Excellent choice.
Staff were very helpful especially Liane.
Purchased suite there and then
Excellent prices
Brilliant 5*
Brilliant 5*
Delivery guys where amazing could ask for my helpful and patient 2 guys
Beautiful piece of furniture
I gave a 5 stars because all process from buying to being delivered was smooth and easier than I expected.
They updated me on delivery time, on 5 minutes delay and I was able to tracked the delivery van.
Delivery crew work extremely hard and very professional 👏
Our sofa is very comfy and made up to a high standard.
We are very happy with our purchase 😊
May use AI-assist with repliesRead more
Got a leather settee due to movi g we…
Got a leather settee due to movi g we left it in the box when we opened it it's damaged the store we got it from who initially said we could contact them if any issues told us no get in contact with customer service after 2days of 45 mins on calls and emails still in li.bo seems they take your money and disappear

Reply from poltronesofà - Wakefield
Finally got delivery
After 4 laps ng months finally got delivery of our new sofa. Delivery men were great and efficient team in shop were good. Length of time to get delivery was rubbish.
Love our sofa
Great sales person; very patient and informative. Took the time to show us all the things we asked for. Delivery team were great; really efficient and helpful.
Would highly recommend SCS to anyone based on our experience.
Very satisfied with the delivery the…
Very satisfied with the delivery the men were very well mannered in my home all round good experience
Incomplete order delivery
Delivery team were fine but gliders for furniture had not been loaded and were therefore not delivered

Reply from poltronesofà - Wakefield
Excellent service
Excellent service, shak was very friendly, polite and helpful, nothing seemed to be a problem for him, he found us different ways of mixing and matching to make sure we were 100% happy with our choice and since I have a bad back I'm not a straight forward customer. The place also smelt lovely. The whole experience was really enjoyable.
Bazza barnsley
The lady was very helpful and knowledgeable and remembered me from last year. Good quality of furniture would recommend.
Very chatty new what he was on about …
Very chatty new what he was on about spent a pleasant hour talking about the leather and quality thank you.
The customer service was excellent
The customer service was excellent as I was directed delicately to pick the perfect sofa to suit my needs. I would definitely recommend people go to check out their furniture
The two delivery men were very polite…
The two delivery men were very polite and put me at ease from start to the end. Unpacked and placed where I wanted and I was very happy.
Great service listened to what we…
Great service listened to what we needed and guided us to sofas to suit.
Loved that we could choose colour and fabric weren't limited .
Nahida was very helpful and also gave us space to explore independently
Service and Delivery
I was kept up to date on delivery time. The 2 lads that delivered were polite and courteous and very professional. They were careful when entering the property to get the furniture indoors and set up in a timely manner. I couldn't praise them more. Over the moon with my new furniture. Great service from ordering to delivery.
10/10 to the lady named Nahida who served us
Service when purchasing our sofas was absolutely amazing
Lady called Nahida was very patient and extremely helpful throughout the whole time.
Very friendly indeed
Even at the end she gave me a hug not even knowing who I was.
Manager at the end was also very nice and very kind to myself and my husband.
We have now received our sofas on 20/3/25 & are very happy..but they have made a mistake by adding black legs to all the sofas as we requested silver
The men who were dropping them off said they would have a work with ScS & get them amended with a few days.
Still no outcome as yet.
The delivery drivers were excellent
The delivery drivers were very friendly, helpful, courteous, efficient and on time according to the email received on the morning of delivery.
The tracking link was helpful with regards to the vehicles whereabouts and our home however the time on the link was 2.5 hours out. I would suggest removing this aspect as could mean people expecting delivery may not be in.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







