Sealed Units Direct Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide continuous updates, friendly communication, and dedicated support throughout the entire ordering and delivery process. Consumers consistently note that deliveries arrive promptly on schedule, and the custom glass panels fit perfectly while maintaining outstanding product quality. Some people were satisfied with the online platform, mentioning that the company website is very straightforward, user-friendly, and extremely easy to navigate when placing new orders. Buyers also appreciate the highly reasonable pricing options and the prompt assistance received from customer service when needing to adjust specific measurements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrivals and smooth... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and attentive... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided, highlighting an... See more

Product

Reviewers highlight positive aspects of product quality, noting that the units arrive made to exact... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more

Company replied

Rated 5 out of 5 stars

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more

Company replied

Rated 5 out of 5 stars

From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more

Company replied

Rated 5 out of 5 stars

When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct. Their website was very easy to navigate and I was able to price and then order the p... See more

Company replied


Company details

  1. Glass Repair Service

Written by the company

At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(161)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

Double glazed Conservatory unit

Ordered a replacement unit for the conservatory on line which was easy. Vicky confirmed the order and notified us when the order was ready and when the delivery would be. The unit was delivered by a cheerful driver and fitted perfectly. I would recommend and use this company again.

April 14, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your great feedback! We’re glad the ordering process was easy and that Vicky kept you well informed throughout. Fantastic to hear the unit arrived smoothly and fit perfectly. We really appreciate the recommendation and look forward to helping you again!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Sealed units direct and Vicky Neale a…

Sealed units direct and Vicky Neale a pleasure to deal with. Will definitely use them again.

April 13, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your lovely feedback! We’re so pleased you had a great experience with Sealed Units Direct and Vicky Neale. We look forward to helping you again in the future!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Good price, quality and service.

Good price, excellent quality and service with Vicky keeping me updated and checking that everything had gone well. Thanks guys, impressed.

April 9, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for the kind words! We’re delighted you’re happy with the price, quality, and service. I’ll be sure to pass your thanks on to Vicky—glad everything went smoothly!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

A good well made double glazed unit

A good well made double glazed unit. Good price for size of pane. Arrived within time frame.

April 13, 2026
Unprompted review
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Reply from Sealed Units Direct

Thanks for your feedback! We’re glad you’re happy with the quality, pricing, and delivery—appreciate your support.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. Vicky was great letting me know when they were being delivered and checking we happy afterwards. All in all a happy customer!

April 7, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your lovely feedback!
We’re delighted to hear you were happy with the quick and efficient service. I’ll be sure to pass your kind words on to Vicky—she’ll be thrilled.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Units came within the delivery…

Units came within the delivery timeframe and good communication of when they would be delivered. Unfortunately one of the units was cracked but the driver reported it and received an email within the hour from Vicky apologising and ordering a replacement. Great communication from Vicky, thanks

April 1, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your feedback!

We’re glad the delivery was timely and that our communication kept you informed. We’re sorry about the cracked unit, but pleased Vicky could resolve it quickly and arrange a replacement.

Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service

Great service
I’ve used this company a few times and have been very impressed with the product as well as their customer service

April 3, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your continued support!
We’re thrilled to hear you’ve been impressed with both our products and customer service. Your feedback means a lot to the team.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Good old fashioned service

After placing my order for a couple of double glazed units, I had a phone call saying they were ready and confirming delivery instructions. Then a follow up email after delivery to check everything was ok. Very attentive service from Vicky, thank you.

April 1, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your kind review!
We’re really glad you were happy with the service and communication throughout your order. I’ll be sure to share your feedback with Vicky—she’ll truly appreciate it.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and price

Great service and price. Received within 8 working days.
Vicky kept us updated.
Thanks Vicky and all at Sealed units Direct.

April 2, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your kind words!
We’re pleased to hear you were happy with the service, price, and delivery time. It’s great to know Vicky kept you updated throughout.
We really appreciate your feedback and support.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, good price, measurements spot on, delivery guy very helpful and Vicky Neale helped with information and timings, very pleased.

April 1, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your great feedback!

We’re delighted to hear you were pleased with the quick delivery, pricing, and accurate measurements. I’ll be sure to pass your kind comments on to Vicky—she’ll really appreciate it.

Thanks again for choosing us!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very reliable company

Very reliable company with a great product. I recently needed to replace a shattered double glazed patio door, and the whole process was refreshingly straightforward. No need to request a quote or deal with unnecessary back-and-forth.

I’m a DIYer and always happy to take on jobs like this, although replacing a double-glazed panel was a first for me. It turned out to be far easier than I expected, and Sealed Unit Direct certainly helped make the whole process smooth and manageable.

The delivery timeframe was stated as within 10 working days, and they delivered exactly as promised. I also received a helpful call from Vicky the day before to confirm I’d be home, and the delivery itself went smoothly. Vicky checked in after delivery to ensure that everything went smoothly. Great customer service.

One thing to note is that the courier will not bring the unit indoors. If you’re ordering a large or heavy item, it’s worth having someone available to help move it safely. Overall, a very positive experience and I wouldn’t hesitate to use them again.

March 26, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your kind review!

We’re so pleased to hear the process was smooth and that you were happy with the product and delivery. I’ll be sure to pass your feedback on to Vicky—she’ll really appreciate it.

Thanks again for choosing us, and we look forward to helping you in the future.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

I ordered a couple of sealed units…

I ordered a couple of sealed units to replace blown ones with water inside. The ordering process was easy peasy and the units arrived in a few days. I DIY fitted them in a couple of hours and saved quite a bit.
My dealings with the company were excellent and Vicky helped me with any query I had.
I will use them again and recommend them. Good quality, excellent value for money and super customer service

March 26, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your great review! We’re glad everything went smoothly and that you’re happy with the quality and service. We’ll pass your kind words on to Vicky and appreciate your recommendation!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service

From ordering online to delivery a 5 star service even after ordering the wrong size sealed unit, a replacement was ordered and delivered as a priority. A follow up email from Vicky both times shows outstanding customer service.

March 19, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your kind words! We’re so glad you had a great experience, and we’ll be sure to pass your feedback on to Vicky. We really appreciate your support!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Easy to order sealed units online

Easy to order sealed units online. Competitive price. Great service from Vicky and delivered safely ahead of expected lead time.

March 25, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your great feedback! We're glad you found the ordering process easy and appreciated the competitive pricing. Vicky will be pleased to hear your kind words, and we're happy your order arrived safely.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very quick service

Very quick service. Vicky kept me informed right through the manufacturing process and delivery

March 25, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your feedback! We're delighted to hear you appreciated the prompt service and clear communication throughout your order.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service...

I recently ordered a number of replacement sealed units from Sealed Units Direct and I'm more than happy with the service provided.
The online ordering process is extremely straightforward although I did make an error on the measurements of one of the units which the sales dept helped me remedy over the phone.
Delivery was made within the timeframe given and a delivery date supplied. The driver was extremely efficient and phoned to inform me of his impending arrival.
A special shout out to Vicky in the sales dept who very kindly helped me address the measurement error I made on one of the units and I will definitely be using them again.

March 24, 2026
Unprompted review
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Reply from Sealed Units Direct

Thanks for your great feedback! We're glad everything went smoothly and that Vicky and the team could help. We really appreciate your support and look forward to helping you again! 😊
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

One sealed unit

Thank you to Vicky and the delivery team. We ordered a sealed unit as an existing unit had blown. The order process and providing measurements was easy. Price was very reasonable and delivery was well organised.

March 18, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your great feedback! We're so pleased to hear the ordering process was straightforward and that you were happy with the price and delivery. I’ll make sure Vicky and the delivery team see your kind words—they’ll really appreciate it! 😊
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Sealed glass unit made to order

Ordered a replacement glass panel after finding Sealed Units Direct searching Google.
Received a conformation email of my order once I submitted the order.
I was informed of progress and a delivery date & all received in under 10 working days !
Thank you to Vicky & the team for a great service !

March 19, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thanks so much for your kind feedback! We're really glad to hear everything went smoothly and that you were happy with the service and turnaround time. I’ll be sure to pass your thanks on to Vicky and the team—they’ll really appreciate it! 😊
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and very easy to deal…

Great service and very easy to deal with. Got the units in less than two weeks and quality seems to be good.
Good communications from Vicky and appreciated the call to let me know of deliver date and time (rough time).

March 16, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your positive feedback. We’re pleased to hear you found our service efficient and easy to deal with, and that you’re happy with the quality. We appreciate your kind comments about Vicky’s communication and support.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent company

The website is very easy to use, the prices are extremely competitive. The communication about the order and the delivery was excellent. Vicky phoned to give me all the delivery information the day before the delivery, which went very smoothly. I will definitely be using them again.

March 18, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind review. We’re pleased to hear you found our website easy to use, our pricing competitive, and our communication helpful. We’re especially glad Vicky ensured a smooth delivery experience.
Many Thanks
Sealed Units Direct

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