Selco Builders Warehouse Reviews 1,513

This is based on the store in Slough.

The staff have either no customer service training or they don't care. For example, while queued at the Customer Service desk, the staff member was serving another customer (no other staff available or they were doing something else even though I was clearly waiting).

As the customer was on the phone I asked the member of staff, while they were not engaged with the customer but having a non work related conversation with another member of staff, a question. They replied politely but while trying to ask a follow up question they had already resumed their conversation (again not work related) with the staff member they were speaking to before.

Once receiving an answer I went about the store for the items I needed. I was glad that one member of staff actually helped me with another question while I was looking.

When waiting again at the customer service desk with an item I heard a gruff direct voice saying "do you want to pay for that". Not a polite "Can I help you?". The response given to my question had no care or consideration, or empathy and assumed I knew things which I didn't. Rather they said something which felt "yeah, what, here" and expected me to go away and not to bother them.

The staff for the majority appear bored, uninterested as if they don't care about providing any customer service and want to end their life as well as your repeat visit to the store.

Appalling overall apart from the very rare few who actually help. I now will only go to Selco after Wickes and B&Q (or any cheaper store which value their customers).

Management need to educate their staff (as well as themselves) on basic politeness, manners and human interaction. Then re-evaluate their understanding of customer service.

Excellent service from the Selco Isleworth delivery team. My delivery driver (Dean) arrived (almost) on time and was very helpful, bringing the materials exactly where I needed them. Definitely, 5 stars!

I ordered floor boards from selco west Thurrock I was told I will receive my delivery first drop in the morning now is 1:15 pm no think has come call selco they don’t know no think when my delivery will come I lost days money for labour floor laying and my self cost me over £650 plus vat I won’t use them any more they take your money but don’t deliver the the service they provide

In store experience was great, and Kev came for the delivery, very helpful. I’ll be a repeat customer for sure.

I’m trade bulder
Selco is good in delivering and trust most of the shop
Material is good quality and fare price as everyone need to get pay is fare price
In oll Selco I deal I want to specify Selco wembley is the best ,in the uk i work so many different places .Wembley i find very professional you make filling as hire is proper English manners nice sweet and polite .workers trade calling Bhimji mirela monika , make you fill good and looking after you a special Bhimji as go there because him .

Great service

Dealt with Jaz at Dudley Selco. Absolutely amazing and helpful member of staff who is an asset to Selco Builders Warehouse. Very knowledgeable with a good wealth of knowledge on roofing products which I purchased today.

To be fair i used them for years one of the best builder merchants i used.even when there has been a problem always been sorted out fast and that's all you can ask for.

There has been a definite change recently, for the better, the staff are more helpful than ever, from offering to help you load the trolley, to offering help to load the van, hopefully it lasts

Excellent product and ALL staff we have encountered especially helpful and an excellent service

Sorted out my order and had it delivered sharpish. Brilliant..

Amazing customer service from Diane & Kath. Helped us find the correct product and where to locate it. Lovely woman and so happy to help 🙂

Friendly helpful staff. Got what I needed thanks to Des and Lena as I know nothing about plumbing !

We had the most amazing experience with Vance who delivered our plasterboard.
We live on a main road and it was no easy mission to get this plasterboard on our patio.
He spend the time and effort to ensure it was an easy job for us to unload off the pallet.

I have got to say, the service I received yesterday and the overall experience was second to none!! As a lone female needing advice and help, Luke… absolutely amazing! nothing too much trouble so helpful and knowledgeable. Jaz, Mike and Manager Callum what a great team, friendly approachable and attentive! these guys need a big pat on the back because this is why customers return for a further purchase. thanks again guys, I will definitely be back!!

Selco clearly are customer focused, the young lady who served me yesterday Vilma or Wilma I think the young lady's name was make shopping at selco a pleasure.

The driver Nick from Peterborough branch was very friendly, polite and professional. He delivered the materials on time and kindly placed them exactly where we requested. Great customer service, much appreciated!

Could not find what I wanted, a concrete fence post. Member of staff went into the yard and carried it back to me. I wanted a number of items too large for my car. They agreed to deliver free that afternoon. I explained I would be at work, please just drop on my driveway. When I arrived home my wife informed me that me that they sent her a message confirming their exact time of arrival. On arrival they insisted in carrying the goods into our garage. I could not ask for better service and prices very competitive

Great selection of products at very competitive pricing. Delivery options were plentiful and when my order arrived, the delivery driver was very polite and helpful, a great business.

Aga - wow what customer service. Absolutely amazing. Genuinely will be recommending your service based on her service alone
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