Serco Reviews 116

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

They say 'We care' but really they don't... They're not bothered about Employees mental health and wellbeing. I was bullied by some colleagues and not getting appreciation at all from work. I've b... See more

Rated 1 out of 5 stars

Worst company to have your bins with over charge for volume and absolutely terrible customer service put you in contracts without informing prior to the renewal and just all round abysmal sooner the c... See more

Rated 1 out of 5 stars

My two stepsons are in Fosse Way and one is very ill. My wife has rung this afternoon and spoke to someone who sounds half asleep like Baldrick in Blackadder so she has rung back twice and spok... See more

Rated 1 out of 5 stars

Serco!. Running the AASC ASYLUM CONTRACT from home office Having got a clue what there doing. Home office is lost aswell giving them the contract worth billions. Wasting taxpayers money, dumb... See more


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1.2

Bad

TrustScore 1 out of 5

116 reviews

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Rated 3 out of 5 stars

No reason to treat them as evil

I don't know why people treat this company as pure evil....
I worked thru this for DWP - Universal credit helpline.
Let's be honest
- Very little training, so you have to find out on your own
+ Paid training
- Managers hadn't got a clue what's the solution
- Managers hadn't got a time for their teams
+ Nice and helpful people in teams
- Minimum wage
+ Paid on time
+ Fair behaving
+ Paid overtimes (I have never experienced any delays or chasing payments!)

August 13, 2021
Unprompted review
Rated 1 out of 5 stars

Their track and trace ‘service’ is the…

Their track and trace ‘service’ is the least successful and most over-priced scheme in the history of humanity.

It is a sham to brand it NHS, when everyone knows it’s this corrupt organisation robbing the British tax-payer of immoral amounts of money.

I hope one day they have a moment of conscience and pay most back.

March 13, 2021
Unprompted review
Rated 1 out of 5 stars

They opened covid test centres and…

They opened covid test centres and hired poor managers. The manager HAS in leyton covid test centre calls al muslims terrorists and was racist. we reported it to management and all got removed from the sight. We then reported it to serco spoke to sean stacey by email and georgia over the phone. Over few weeks of waiting got a reply back from sean stacey "i am unable to provide you with details of investigation or any action we have taken" for that reason i feel serco did not do anything so i will be reporting it to the police.

February 1, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling. It took me 5 days to get a test and turnaround times are still falling. Turnaround time is as important as capacity, don't think these guys understand that. Their incompetence will cost lives. Lazy, unfit for purpose, expensive, we deserve better.

October 22, 2020
Unprompted review
Rated 1 out of 5 stars

After taking quite so much public money…

After taking quite so much public money £12bn for test and trace alone, which is roughly £270 from every UK adult - they have repeatedly reported ever worse performance. Compared to local public health bodies, their shonky performance on this project can clearly be seen as the reason why a global pandemic, the control of which is commonly believed to rely on effective Test and Trace (& isolate) schemes, has run amok in the UK *despite* the £12bn cost of their ineffective TTI project.

No word of refunds yet either.

October 16, 2020
Unprompted review

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