It's honestly a shame that I have to give one star. Not because of the customer service (but oddly enough they addressed me by a completely, random different name aside from my own), but because of un... See more
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These pants were by far the most epic designs that I have purchased from you thus far. I received so many compliments going out I'm very excited at the next event that I go to to wear them I have neve... See more
Company replied
Customer Service is amazing The customer service team took amazing care of me with my return and exchanges I had. I had ordered the wrong size in one pair of pants but also didn't love the look. We... See more
Company replied
I ordered a pair in the wrong size on accident, and they were incredibly helpful and sent me a replacement pair in the right size, expedited shipping for no additional cost. SUPER NICE. I love the p... See more
Company replied
Company details
Written by the company
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon! We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change. All of our products are crafted with an obsessive attention to detail. With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Contact info
United States
- hello@sernes.com
- www.sernes.co
4.3
Excellent
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experience
Love your style it’s perfect for my lifestyle I’m a Rocker that works in a Rock&Roll Art Gallery!
The Price’s are unbelievable…you would never find that type of Rock&Roll Styling in Michigan! So happy I found you! I’m never going to shop in Michigan again! Their Styling is behind the times here! Thank You!
November 15, 2021
Reply from Sernes
Reading this review made all of us extremely happy, Terry. It is a great pleasure to be chosen by Rock&Roll artists in more than one order.
We wish to see you again soon for a new order.
Stay Healthy :)
SERNES
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You give me a good service.
You give me a good service.
Thank!
I very appreciate your jeans!
November 14, 2021
Reply from Sernes
You have been a loyal customer for us, Denis, and we are so happy that you approve of our products and services.
We wish to see you soon for a new order.
Stay Healthy :)
SERNES
They sent the wrong item BUT….
They sent the wrong item BUT did fix the problem in a friendly and rapid manner and the outcome was very effective.
November 14, 2021
Reply from Sernes
That was an unfortunate incident with the mistaken item, Marco; but hopefully you will see past it and come back to shop with us again soon.
Stay Healthy :)
SERNES
I’ve ordered many times!
I’ve ordered many many pants from these guys! I’m 5’0 and 176lbs and have thick thighs that make it hard to find punk/alternative pants like these but with the help of the “suggest size” was very helpful! They suggest 36-38 because they know their jeans. Only issue I have is the dress pants, the suggested size is not accurate with that. I’ll likely keep ordering as new designs and sizes come out! 😁
November 9, 2021
Reply from Sernes
You definitely have several orders with us, Karm; and it feels so good to have your support in future too.
Hopefully you will keep coming back and we will see you soon for the 6th order.
Stay Healthy :)
SERNES
Reply from Sernes
If you don't like a fit, you can always return, Zac. Just contact us through hello@sernes.co and we will help as best as we can.
Hopefully we will see you again soon.
Stay Healthy :)
SERNES
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Awesome product and customer service
Awesome product and customer service! I had a great experience with Sernes and will definitely be buying more jeans from them!
November 5, 2021
Reply from Sernes
Thank you so much for your support and the awesome review, Hayley.
We all will be very happy to see you put a new order with us.
Stay Healthy :)
SERNES
Amazing products as always
Amazing products as always! My 2nd order from them and the quality is exceptional. My favorite brand for jeans by far
November 4, 2021
Reply from Sernes
It feels great to know we have become your favorite brand for jeans, Joshua.
Hopefully you will come back for your third order soon.
Stay Healthy :)
SERNES
I recommend a lots they are so amazing…amazing
I recommend a lots they are so amazing company and so helpful and amazing staffs
October 29, 2021
Reply from Sernes
Thank you so much for the warm words, Walid.
We all will be very happy to see you put a new order with us soon.
Stay Healthy :)
SERNES
Reply from Sernes
By our records, your order was shipped in 3 packages and all of them are delivered, Adele. If you haven't received any of them, you can contact hello@sernes.co and we will try our best to help.
Stay Healthy :)
SERNES
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Outstanding purchasing experience
The purchasing experience had been outstanding with you guys.
Plus, the jeans are so cool!
October 25, 2021
Reply from Sernes
It feels amazing to know you had an outstanding purchasing experience with us, Felipe.
Hopefully you will come back soon for a new order.
Stay Healthy :)
SERNES
Awesome looking Jeans!
October 24, 2021
Reply from Sernes
Thank you so much, Ernest.
Hopefully you will come back soon for another pair of awesome looking jeans.
Stay Healthy :)
SERNES
I love this site
I love this site! Y’all put out the best jeans, and pants!! I will continue to buy all the fly stuff from you guys!!!
October 22, 2021
Reply from Sernes
We really appreciate your support with your 8 previous orders, Rondarius.
We can't wait for you to come put your 9th order.
Stay Healthy :)
SERNES
Very satisfied
Yes, happy to do a review.
Ordering was clear and straightforward. I was really happy to receive a discount code to apply via text. I got the pants quickly and the fit is perfect. On the website it was noted the height and weight of the model wearing the pants and this info helped me make a solid guess at my preferred fit. The pants fit me great and I am very happy with the cut, quality, and color.
Thank you!
October 21, 2021
Reply from Sernes
We really appreciate your thorough and detailed review, Teod.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
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Wish I would have had the coupon before…
Wish I would have had the coupon before my purchase : )
Otherwise love the pants!
October 19, 2021
Reply from Sernes
Normally our discount codes don't expire immediately; so you still have time to put in a new order, Gil.
Hopefully we will see you again soon.
Stay Healthy :)
SERNES
Not as great as in the past.
I have not receive my purchase yet, nor have I been update on its delivery status, which is strange because normally they are rather good about those.
October 18, 2021
Reply from Sernes
We understand this was a very unfortunate order, Gran; but you have been with us for so long that we hope you can see past this and come back for a new order soon.
Stay Healthy :)
SERNES
Disappointing
Item shipped in a timely manner. But when receiving the item it was extremely disappointing. Color was nowhere close to accurate, the pants turned out to be more like leggings than pants. Material felt very thin and cheap. Unable to return and get a refund because the item was on Sale. Not worth it.
October 17, 2021
Reply from Sernes
We are extremely sorry to hear you had this unpleasant experience, Amar, especially on your first order with us.
Please email us at hello@sernes.co ; we will try to make it up to you as fast as possible.
Stay Healthy :)
SERNES
Excellent customer service
Excellent customer service. Great design products good quality.
October 5, 2021
Reply from Sernes
Thank you so much Alvaro for mentioning the most important aspects of our products and services.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
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My order still has not come!!
September 11, 2021
Reply from Sernes
We have shipped your order, Adijan, but we understand that things can happen along the way.
We have emailed you to try to solve the issue; hopefully we will come up with a solution.
Stay Healthy :)
SERNES
Love these joggers
Love these joggers, they have become my new favorite because they're so comfortable! Plus they get a lot of compliments. 😁
September 11, 2021
Reply from Sernes
Bronx is one of our best sellers and you chose a unique color of it, Logan. It's good to know it paid off and you are getting comfort and compliments together.
Hopefully you will come back for a new order soon.
Stay Healthy :)
SERNES
They have everything I want
I love the clothes from here. My jacket is incredible and it's the only place I get my trousers for work.
September 11, 2021
Reply from Sernes
We are so glad to hear you chose us to for you to go clothes, Melanie.
We always bring new models, so we shall wait for you to come put a new order soon.
Stay Healthy :)
SERNES
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