Sevenoaks Sound and Vision Reviews 

9,248
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,335 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliable service. Customers frequently mention that the staff is exceptionally knowledgeable, friendly, and always willing to help during in-store visits and demonstrations. People also deeply appreciate the wide product selection, prompt delivery services, and very competitive prices offered across the store. Though some reviewers were not happy with delivery delays, occasional service hiccups, or communication issues regarding their online orders. A few consumers also experienced minor inconveniences such as unsealed packaging upon arrival or delays during item collection.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, expert product... See more

Product

Consumers find product satisfaction to be high, frequently highlighting great deals on items like speakers... See more

Service

Customers reported strong satisfaction with the service, highlighting helpful and knowledgeable staff who... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the competitive costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more

Company replied

Rated 5 out of 5 stars

Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a... See more

Company replied

Rated 5 out of 5 stars

I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a com... See more

Company replied

Rated 5 out of 5 stars

Open honest support I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system I was looking at a Demo PSB BP8 at another shop at a hu... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Audio Store
  4. Home Cinema Installation
  5. TV store

About Sevenoaks Sound and Vision

Written by the company

Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.

20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.

Sevenoaks Sound and Vision Witham Store

Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.

You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944

The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.

Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.

Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!

Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.

Sevenoaks Sound and Vision Solihull Store

We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(9,248)

2,309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

listen before you buy

went to sosv in tunbridge wells to look at getting a hifi system put together for a small room now the kids have left home.

spoke to the salesman there and he talked me through a few options but as i had speakers already he advised me to come back with my own speakers and plug a few different amps into them so i could hear what they sounded like together.

i came back and although there was a mix up with the day i was meant to come in it was all fine.

they took my speakers up to a listening room and plugged a couple of different amps in so i could listen.

funnily enough i went with my speakers looking forward to hearing a particular amp and when i did, didnt like how it sounded.

the original sales man wasnt there when i arrived so i spoke to a different sales guy and he showed me a couple of units the other guy didnt which was great and i ended up buying something that i hadnt gone there to buy!

i think if i had just bought online then i might have been a bit disappointed at worse or ignorant of the fact that for the same money i could have had a better set up.

i spent a little more than i was going to, but there was an £1100 turntable dropped to half price which was such a good deal i couldnt not do it!
when he was ringing it up the computer was asking if it was right as they were losing money!

they had all the bits i wanted on the shelf except one bit that was next day delivery and it came next day between 9 and 10 so no drama.

overall easy peasey and would definately go back again, the boys there are super nice and helpful and also very knowledgeable about the products.
i think most of them are into hifi as a hobby themselves

August 21, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Very helpful!

Very helpful!

August 23, 2026
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Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Cheapest priced item

Cheapest priced item, add the fact that you can join the rewards clud and get an extra £10 off your first order. Delivery was within 2 days. Very happy with the service and will definately revist the website for my next purchase.

August 30, 2026
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Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

The staff where a great help , excellent service

The staff were excellent, very happy with the service, see you on the next up grade guys lol

August 30, 2026
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Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Great experience!

Perry was extremely helpful and informative in helping us making our purchase, we felt guided and supported and certainly not pushed into the choice we made.

August 26, 2026
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Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Turntable

I just bought my third item from this company a project xab turntable in the sale. Do not try to upsell, which I like, but it makes me want to go back and buy more stuff as I am not pressured into buying more expensive items if not needed at present and on a budget . Good range of items for all budgets very good quality. Great to find a shop also sells a good collection of vinyls. Very knowledgeable staff. Happy to explain things to you and available on the phone if needed.

August 22, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Excellent

Excellent, knowledgeable service with good advice and active demonstrations. No pressure towards a particular brand or price point and worked towards what I wanted rather than what they wanted to sell.

August 27, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Competitive price and my order was out…

Competitive price and my order was out for delivery the following day

August 22, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Brilliant response to my Return Request !!!

After DPD damaged the box and equipment, Sevenoaks responded to my Return Request web form within 24 hours and or returning the damaged item to the nearest store, thay were able to give me a replacement immediately. Absolutely great service!

August 29, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Always great service from Guildford.

Always great service from Guildford.

August 29, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Good price

Good price, prompt delivery.

August 29, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Great service

Great service, both at the Tunbridge Wells shop, and also the home delivery the next day. The team at Tunbridge Wells are friendly and knowledgeable, and we would be happy to visit again for our next purchase.

August 27, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Great service as always

Asked SSAV to hold off shipping this. They confirmed via email and I got my order the day I was back from holiday. Absolutely fantastic to deal with. Thanks a lot.

August 29, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Excellent service!

Recently purchased a streaming amplifier online from Sevenoaks. Fuss-free transaction and delivery was really quick. Even better was the after-service when I encountered a cosmetic issue with the unit on arrival. My enquiry was dealt with professionally and reasonably and I found the the return/replacement process really efficient. Fully recommend!

August 28, 2026
Unprompted review
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Great experience

Great experience. Super fast delivery and good value.

August 28, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Great discount on streaming bundle…

Great discount on streaming bundle everything arrived promptly and as it should, great communication with Toby.

August 28, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Very helpful sales staff and very happy…

Very helpful sales staff and very happy with the TV

August 20, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Always great advises

Always great advises , service and attitude. Well done guys!!
I like your new location, very proud of you!!!

August 24, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Excellent service in the Wetherby store

Alan in the Wetherby store was simply brilliant and such speedy delivery by DPD

August 27, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Customer service was awesome

Customer service was awesome. Staff talked me through my (very many) options balancing aesthetics with technical knowledge to ensure I bought what was the right amp for my needs matching the streamer and speakers I already have. It was just a truly pleasurable experience.

August 27, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

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