Sevenoaks Sound and Vision Reviews 

9,248
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,335 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliable service. Customers frequently mention that the staff is exceptionally knowledgeable, friendly, and always willing to help during in-store visits and demonstrations. People also deeply appreciate the wide product selection, prompt delivery services, and very competitive prices offered across the store. Though some reviewers were not happy with delivery delays, occasional service hiccups, or communication issues regarding their online orders. A few consumers also experienced minor inconveniences such as unsealed packaging upon arrival or delays during item collection.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, expert product... See more

Product

Consumers find product satisfaction to be high, frequently highlighting great deals on items like speakers... See more

Service

Customers reported strong satisfaction with the service, highlighting helpful and knowledgeable staff who... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the competitive costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more

Company replied

Rated 5 out of 5 stars

Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a... See more

Company replied

Rated 5 out of 5 stars

I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a com... See more

Company replied

Rated 5 out of 5 stars

Open honest support I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system I was looking at a Demo PSB BP8 at another shop at a hu... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Audio Store
  4. Home Cinema Installation
  5. TV store

About Sevenoaks Sound and Vision

Written by the company

Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.

20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.

Sevenoaks Sound and Vision Witham Store

Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.

You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944

The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.

Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.

Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!

Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.

Sevenoaks Sound and Vision Solihull Store

We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(9,248)

2,309 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service - Sevenoaks Norwich Branch

Purchased an AV Receiver and Speakers from Sevenoaks in Norwich. I dealt with Emmanuel and Justin in store who were both super- helpful and answered all of my questions. No pushy sales pitch just a genuine will to help me.
Quote came back to me the same day and was competitively priced. Quick responses on all my follow up questions.
Delivery was very quick also.

As with most things it comes down to price but ultimately it was the great customer service that won me over.
I had previously used a different local supplier for the rest of my system but will be sure to take my business here moving forward. Can highly recommend the Norwich branch without hesitation.

August 15, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Exceptional service

Exceptional customer service - fantastic products. Worked out a good price for me and received a full set of cables. Door to door in one day.

5/5 would use again

August 26, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Really helpful and trustworthy

Really helpful and trustworthy

August 19, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Everyone in the Cambridge store is so…

Everyone in the Cambridge store is so helpful

August 26, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Really good deal

August 26, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Great service from knowledgeble staff

Great service from knowledgeble staff, helpful service after a minor issue with set up of equipment, would happily use sevenoaks again.

August 26, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Cambridge SS&V great service

Really helpful service from Kev the assistant manager and great deal on the TV.

August 22, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Efficient and quick.

This is my first purchase from Sevenoaks. The transaction went forward smoothly and delivery was very prompt and arrived on time. I am very pleased with their service.

August 21, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Fast service

August 25, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Great customer service

After discussing what I wanted I had arranged to come in to listen to a couple of possibilities. When I arrived everything was setup ready. Great demo by knowledgeable staff and as a result came away with the NAD M10v3 since then I’ve emailed with a couple of queries and received a prompt response.

Highly recommend them and I’m sure I will be back for more upgrades.

August 24, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.

Rated 5 out of 5 stars

Good service

August 24, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars

Great store

Great store. Good range of products. Let me try out what I was interested in their listening room. Pleasant staff.

August 24, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars

This is a great company (Especially the Epsom team)

This is a great company. I’ve purchased online and from their Epsom branch a few times and I can honestly say that every experience has been absolutely spot on.

Exceptional customer service. The guys in Epsom are delightful and they make me feel very valued as a customer and that’s a good feeling ! I love talking hifi and this is a great place to do just that…which reminds me I’ve not done that for ages.

I recently bought a Pro-ject XAB online in a deal I couldn’t ignore (half price !!) and once again the customer service I received was first rate as I did actually end up having to phone to complete the order.

I very highly recommend this honest, knowledgeable organisation, especially the Epsom branch.

August 21, 2026
Unprompted review
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars

Dan was great at Witham store

Dan was great at Witham store, we just gave details of what we were there for, he listened, we listened to some equipment and came away with what I liked. Nothing was too much trouble.

August 24, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars

Sevenoaks offer real old school…

Sevenoaks offer real old school service, and value their customers. That's why I keep coming back

August 24, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars

Simon was very helpful and patient

Simon was very helpful and patient, i did not feel that I was being pushed into a purchase and was made to feel comfortable. The whole team worked together and had a lot of collective knowledge which made the experience worth the visit in store. I would recommend the store and Simon and thank him for helping me choose a really good streamer: Bluesound Node. In my view an excellent unit for the money.

August 24, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars

Very good service as usual from this…

Very good service as usual from this company.

August 11, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

Rated 5 out of 5 stars

Great staff honest very knowledgeable…

Great staff honest very knowledgeable instills confidence they tell you the way it is like it or not and I like it, I won’t go anywhere else now.

August 23, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so happy to hear you were satisfied with our service. Your feedback is greatly appreciated. Warmest regards, SSAV.

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