Mostly very helpful costumer service. Ashame there are sometimes faulty items when buying from archives or stock mistakes on new and archive stock, and the order is withdrawn.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
Company replied
Overall, I am pleased with the items I’ve purchased from Sézane. I purchased three dresses (Dory, Donna and Fabiola), the Dahlia shirt, Barry cardigan, Justine basket bag and Rosa Low sandals. All ite... See more
Company replied
My first purchase and the TU scrunchie that was supposed to be included was not in the delivery. I did receive a $15.00 credit for my next purchase. What was more disappointing was that the blouse ha... See more
Company replied
Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Sézane
Hello Nipa,
Thank you very much for your feedback.
We are delighted to read your message and we will be sure to share it with the team.
We hope to see you again soon at our Apartment.
Please don’t hesitate to reach out if you have any other questions,
The Sézane Team
Reply from Sézane
Hello,
Thank you very much for your feedback.
We are delighted to read your message, and we will be sure to share it with the team.
Please don’t hesitate to reach out if you have any other questions,
The Sézane Team
Sézane’s customer service is…outstanding!
Sézane’s customer service is outstanding. On numerous occasions, they have handled any concerns with professionalism and care. They are friendly, quick to respond, and go above and beyond to resolve any issues. I have never dealt with a company that has customer service as wonderful as Sézane. It is this excellent customer service, in part, that makes me so dedicated to the brand. I do love the pieces, but would love to see a return to some of the earlier styles. I would love to see longer length tops, and that quintessential French style of some of the earlier pieces. Although, I still do love the collections. I am also hoping that prices do not increase so that I can continue to be a customer. I am also hoping for a location in Ontario. Thank you Sezane and I look forward to seeing what you have planned for the upcoming Fall season!
June 27, 2026
Unprompted review
Reply from Sézane
Hello Kahleen,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
The worst brand I’ve ever dealt with
The worst brand I’ve ever dealt with. I returned my order over a month ago, and I still haven’t received my refund or any response. I’ve sent multiple emails, but no one replies. Their customer service is extremely disappointing. Be careful before ordering from them.
June 1, 2026
Unprompted review
Reply from Sézane
Hello Fowzya,
We are sorry to see you had issues with you refund.
Our team got back to you by email with a suitable solution.
We remain available if needed.
Have a lovely day,
The Sézane Team
Outstanding Support & Care
I rarely write reviews, but Sézane truly deserves one.
Not only are their clothes beautiful and of exceptional quality, but what impressed me the most was their customer service. They went above and beyond to help me with my situation, were incredibly responsive, understanding, and genuinely cared about finding a solution. It’s rare to experience this level of kindness and professionalism nowadays.
Their support turned what could have been a stressful experience into a very positive one, and that has made me an even more loyal customer.
Thank you, Sézane, for your outstanding service and for showing that customer care is still a priority. I couldn’t recommend you more highly!
June 24, 2026
Unprompted review
Reply from Sézane
Hello,
Thank you very much for your feedback.
We are delighted to read your message, and we will be sure to share it with our customer service team.
Please don’t hesitate to reach out if you have any other questions,
Have a lovely day,
The Sézane Team
Excellent customer service
Excellent customer service: I used WhatsApp to reach the customer service (Royal Mail didn’t update parcel status) and Justine got back in a few minutes with solution of my problem!
Also, even if there is a notice of Archive period and waiting time of 15 working days, the order was received in a week time:)
June 26, 2026
Unprompted review
Reply from Sézane
Hello Elizaveta,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Great customer service!
I'm updating my review because Sezane resolved my issue quickly and professionally.
Their customer service went above and beyond to make things right by replacing the item, and the whole experience was handled with great care.
I genuinely love Sezane's products, and after this experience I have no complaints. Their customer service has been responsive, helpful, and efficient, and I'm very happy to continue shopping with them.
Thank you, Sezane!
June 22, 2026
Unprompted review
Reply from Sézane
Hello Heili,
We are sincerely sorry about your earrings with bent post.
Following your exchange with our team, we hope that a suitable solution was provided to you.
We remain available if needed.
See you soon,
The Sézane team
Refuse to acknowledge defects in one of…
Refuse to acknowledge defects in one of their garments. Astonished by the response given the staff are usually wonderful and the clothes are of good quality. However recent experiences are starting to put me off as someone who has been a loyal customer for years, prior to the boutique even opening shop in London.
June 1, 2026
Unprompted review
Reply from Sézane
Hello Anne,
We are very sorry for this frustrating experience.
We have sent you a request for further information from Trustpilot so that we can contact you.
As this request remains unanswered, please write to us directly at hello@sezane.com so that we can help you and offer you a suitable solution.
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
Recommended for anyone!
Not only was the shipping fast and the quality just as good as in their Paris shops, even the packaging captures their unique aesthetic. I will certainly order from then again.
June 12, 2026
Unprompted review
Nice clothes and good customer service…
Nice clothes and good customer service but terrible delivery service - DPD. After I asked therm for three times to deliver the parcel to the pick up point, they did not bit return the parcel to the warehouse. Today, after I contacted Sezane and tell them that I can not reach the parcel, they said it is in the pick ip point I cjoswd. But they arw lying, the office is closed today.
June 22, 2026
Unprompted review
Sézane staff are friendly
Sézane staff are friendly, helpful, and attentive to customers' needs. They take the time to address any questions or concerns and make sure customers feel valued. Whether shopping in person or online, the experience is smooth, professional, and customer-focused. Their commitment to customer satisfaction is clear in the way they handle every concern with care and attention.
June 19, 2026
Super quality and style
Super quality and style. Customwr service always very helpful. I never had a bad experience with Sezane.
June 21, 2026
The very best company
The very best company. Their customer service goes above and beyond to be helpful. I will always shop with them.
June 20, 2026
great products and great service
June 20, 2026
Reply from Sézane
Hello Joanne,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Great experience and professional team…
Great experience and professional team at seaport location Boston MA
June 19, 2026
Reply from Sézane
Hello Ella,
Many thanks for your visit and valuable feedback.
We are happy to hear that your experience at our Apartment met your expectations.
We hope to see you again soon.
Have a great day,
The Sézane Team
I absolutely love this brand
I absolutely love this brand! I really enjoy using the app, the products are beautiful, and the photography is simply stunning. Shopping here is always such a pleasure.
June 19, 2026
Reply from Sézane
Hello Rita,
Thank you very much for your feedback.
We are delighted to read your message and we will be sure to share it with the team.
Please don’t hesitate to reach out if you have any other questions,
The Sézane Team
I love Sezane
I love Sezane. Beautiful designs, ethical production, natural high quality fabrics and excellent customer service.
June 18, 2026
Reply from Sézane
Hello Liz,
Thank you very much for taking the time to share your feedback.
We are truly delighted to read that you enjoy our collections.
Have a nice day,
The Sezane Team
Reply from Sézane
Bonjour Marylène,
Merci beaucoup pour votre avis.
Nous ne manquerons pas de le partager à nos équipes.
À très vite,
L’équipe Sézane
Reply from Sézane
Hello Alita,
Thank you very much for taking the time to share your feedback.
We are truly delighted to read that you enjoy our collections.
Have a nice day,
The Sezane Team
Reply from Sézane
Hello Zee Ali,
Thank you very much for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
Have a lovely day,
The Sézane Team
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