SFR Reviews 

The worst customer service I have ever experienced. Once you have signed up, it is impossible to cancel. Even if they turned you off during covid and you have STILL been paying for over 2 years more. If you are not in the country or don't speak French, you are screwed.

This company doesn't really care about their clients' satisfaction. Indeed, they never ask for clients' reviews after a call with the client service. I activated a "forfait mobile" with this company at the promotional cost of 15€/month for one year. After that period the offer would pass to 30€/month. So my idea was to change to another company with a more affordable offer as soon as I find one. In the meanwhile, some month ago, I received a call from SFR offering me 10Gb extra for free during 12 month. Since my option didn't have many Gbs, I accepted, only to discover some months later (when I tried to change to another company) that accepting this "gift" meant that I was committed with the company for 12 months and hadn't the freedom to change phone company. All of a sudden I find myself paying 30€/month for an option that it's not convenient for me and unable to terminate my contract with the company, unless I pay an expensive price. I tried to call them explaining the situation multiple times and looking for a compromise, since I didn't find it very correct that they offered me a "gift" knowing that I would have been obliged to pay double the price of my forfait for about 8 months for accepting 10 gb extra. Of course they didn't mention any of this when they came with this "promotion". I'm not native French, so I hadn't understand what accepting this offer would imply, otherwise I would have said no. I tried to explain the situation to the client service, hoping we could find and agreement. I don't even need to say that they didn't make any efforts to try to meet my needs and they were also very impolite and aggressive during our conversation. I will quit their services as soon as I can and never come back! Also, I will do anything that's in my possibilities to try avoid other people to go through what I'm going through. Hope this review will help!

5* , applications explicatives, je recommande.
Cordialement Mr Coget yoham.

Pay attention. If you are a prospect considering to use SFR services I can only advice you not to do so!

We are having so much trouble and no one is helping us. It is even impossible to contact the service.

Let me give you some information so you can see yourself

Our internet has been instable ever since we got it (more than a year now).

Since February our internet connection and phone stopped working at all. The cable connecting ADSL to our house was broken.

We contacted SFR who told us we have to contact the provider Orange. Which we did. Someone came and did something with the cable.
He checked and the internet was still not working. Said that he cannot measure and now someone from SFR would have to come.

Hence we called SFR again.
They opened a dossier and told us a technician would get in touch.
Which was not the case.
We tried again to contact them which is very, very tedious because there is no mail or human chat. The only option you have is call back, which works not reliably but you have to try many days until you get really a call back (btw. to our French mobile which is also from SFR).

Finally we got to talk to a human. She told us a technician would come on April 10th and that we could get a box poche (LTE) until the problem is resolved.

We picked up the box poche (had to drive 45 min).

On April 10th no one came.

We tried to contact them again. Not possible. Rappeler service not working.
We drove to the botique from where we got the box poche and tried to get help from them.

They told they are only sales people and cannot help with service questions.

On April 23rd SFR closed our dossier stating they are happy our problem is solved.

Nothing is solved. No one even did anything - how could it be solved?!

Today I received a mail we have to pay 60 € in addition now for the box poche and return it immediately - which I can't I am not in France right now.

It is not possible to re-open the dossier. It is not possible to contact anyone. The rappeler service out of the SFR & moi app is again throwing error messages "service is temporarily unavailable please try again later"

Highly NOT recommended. Worst service experience ever!

Ggg. Nice nice

Du vol quand au processe juridiction on s’assoir dessus

If your laptop or phone picks up the SFR Wifi Fon signal, don't bother. I paid 30€ for one month and it worked for a few days but now there is an "authentication error" so I can't connect to the internet, not with my phone or laptop. It's a scam.

Hello, I would like to make a complaint since the telephone service cannot solve my problem.
I've been paying 43 euros a month for SFR Box for 5 months and when I signed the contract the amount agreed by both parties was 20.99 euros.
That is, the SFR is charging me twice the amount.
I have already registered my complaint three times in the telephone service and until today I have not received the refund of the extra amount that this incompetent company called SFR is charging me. Since the 16th of March I have been waiting for an answer, they said that in a week they would contact me and they did not. So on April 6th I called twice to resolve the issue and again they said they would get back to me within 7 days, and obviously they didn't get back to me.

I want a position from you and my wrongfully charged money back.

Unethical, dishonest company....

Worst company you can imagine. Charged me a total of 80€ to cancel my plan cause I wasn't living in France any more

Je suis globalement très déçue des services de SFR. A peine a-t'on reçu la box que la connexion a commencé à beuguer. Ça fait maintenant 3 jours que nous sommes sans box. Un coup ils nous disent que ce sont des travaux de SFR. Un coup, c'est notre ligne qui va pas. Il y a la box de poche, certes, mais elle beugue aussi beaucoup et n'est pas assez puissante. Ils nous ont facturé rapidement mais la qualité du service n'a pas suivi. Du coup, on part de chez eux.

I'm generally very disappointed in SFR and their services. Just a few days after we received the router and all, the connection to the internet started being very buggy. It's been 3 days that the router hasn't been working at all. One day, we called, and they told us there was some global network renovation being undertaken. The next day we called again but that time they gave us another reason. We have the "box de poche" (smaller router in case there are problems) but it's also very buggy and not enough powerful. They didn't take long before charging us all the money, and yet the quality of the services is bad. That's why we decided to go for another provider.

I have an ongoing incident on my line (as well as some other houses lines nearby) and they said that they would give me a status 2 days ago but I have heard nothing.
They sent me an email with a link to 'suivez l'état d'avancement de votre dossier' but the link is dead 'Une erreur est survenue
Il y a un problème avec cette page'.
From my 'espace client ' I can also search for incidents related to my fixed number, but when I try this it says 'aucun incident '

They are a joke

AVOID AS A TOURIST. Honestly terrible service and terrible customer/technical support. Call centre personel are rude and unhelpful.

Purchased an SFR travel sim which states on the packaging “30GB mobile Internet in mainlnd France, European Union and french overseas departments”

Internet is not working in Belgium, on advice from customer service bought more data but still doesent work...only to then be told that the sim card only works with data in France not the EU.

This is basically theft. if you phone International customer service they transfer you to technical service where no one speaks English...

I’m sure won’t be able to fix but just for everyone out there looking for a sim in Europe who might read this, AVOID SFR.

I visited SFR office on 2 occasions in Auchan, Beziers to order a fibre connection. On both occasions, the staff were most helpful and friendly and I am happy to fully recommend. Similarly, the engineer who subsequently installed the fibre service was professional, helpful and friendly.

Absolutely infuriating, useless customer support. I am moving and leaving the country. I need to return my equipment, but the retour label comes when I already left France, so I call to have it earlier. Sure, it will be there within one week. One week later, nothing on my inbox. I call again, the guy tells me some useless information that I specifically told him I already know (yes the return label will reach on teh 15th duh, that's the problem!), then tells me to have the contact taken over by someone, then asks me if I want to keep my contract. All after I told him I AM LEAVING THE COUNTRY. After 10min I ask him again if it's possible to have the return label and he says no. Unbelievable, both the customer service and the inflexibility of the company itself are beyond bad.

Terrible service, awful customer service, and some of the slowest internet I have ever experienced. Stay away from this provider.

Hi, after an issue on the portability for 2 month, i am deciding to cancel this portability and to stay with my actual provider.
SFR is not able to fix this issue and doesn't want to take back the phone taken in lease.
After 15 calls where the company is moving you from a service to another and always the same answer : we are calling you back in 48h -> Never received calls.
Unbelievable.
Never choose SFR as provider

Was told by SFR 4GBox would suit my home. Had one installed, no signal. Returned via mail to SFR using Chronopost after shop refused to take it or issue a sticker. Then received weekly letter from SFR that they hadnt received box until they finally threatened a 149 charge for no return. Was forced to write manually as no means to contact other their expensive service line. Noticed today that they had sucked 149 euros out of my account. No apology! Now awaiting a refund. Will I get it? I imagine not. This company is beyond a joke.