SFR Reviews 

AVOID! AVOID! AVOID!

If you're travelling to France and looking to buy a SIM card for telephone and Internet service during your holiday, take my advice and run away as far as you can and as fast as you can from SFR.

The fact that this company has received 93% bad reviews out of over 11000 reviews should say it all.

I would use a flock of messenger pigeons before I ever give this company another cent.

Be sure to warn all of your friends and family members to stay away!

Since early 2022 “fibre” in the “chemin”. Fibre to my house is installed. Somewhere at the chemin seems to be a problem. Temporarely of course. Since january. 8 month. It is impossible to find somebody in sfr who takes responsability for this problem. Ça va, ça va. Call another department. During this time you can use our hardly working 4G.

The worst experience I ever endure in my life.
This shouldn't exist.

This is the worst customer service ever! My telephone line is down and they quote 72 hours for an engineer to even attend. No specific day, let alone a time! I have waited at home now for the 4th day and still not arrived.. Avoid them if you need a 'service' provider!!! I will cancel as soon as it's possible to do so!

4g coverage is absolutely horrible. Vodafone chose this crappy company as their french partner so it's picked as a default. The 4g drops out every few minutes which causes mobile phones to swap to their even slower 3g network. Manually swap to orange 4g to be rid of this one.

F! this sfr. I returned all the equipments and they sent a email that they already received and no problem. And they accept the termination of my line. But they always send me by email/mail the unknown billings each month. I paid two months bit they keep sending me again. So annoying. I ask the sfr fb/, customer servive and shop they say it’s an error. Nothing to worry ao i ignore all the mail/email but they are now threatening me. This network is a scam. Big headache

Do not use sfr for internet. Customer service is non existent. Internet worked for 5 days in a 4 week period and despite all our efforts got no help from sfr at all.

SFR is the worst service I ever encountered.
It took them 6 months to change the account holder despite the fact that I had all documents readily available.
They lied throughout and accused me to have failed to duly submit & upload the documentation, whereas in fact 1 month after the upload, I received an email out of the blue confirming the receipt of said documentation.
There is a total lack of customer service and badly trained agents. Numerous agents preferred to refer me to the service in charge of termination rather than providing me the service I actually asked for which was to continue with the contract to a lower price.

They offered to me a FREE sim Card (06 23 86 43 20) with 100Go prepaid data on it, in order to wait for the Box SFR installation (that was delayed a little bit ).. This was supposed to be a FREE service, and then i see they opened to me a real contract for this sim that i have to pay every month ! .. So now, i have to send a resiliation letter to close something i never asked !!.. I guess they made a mistake in their system but why they cannot fix it by themselves , and instead ask the client to pay and send a (paid) letter to close this process ??!?!?? Horrible service !!

Wish I had read these reviews before signing up with SFR.
At first everything went well - installed as contracted on 26 July by a nice technician. Until the 6th of August when SFR cancelled the service and contract without prior notice. I subsequently found out that this was because I had not given a French phone number (it’s a secondary residence). So went and got a French SIM ( but why not give a few days to do this??) and recontracted but was told they could not just “switch on” the existing equipment again but we would need new equipment (and have to return the old..) from a new technician visit. Just bizarre.
But fine. However an appointment scheduled for 11 August. Stayed in all morning. No one showed or called.
There is an English speaking helpline but most of the time they just route you through somewhere else to speak French. Got a text from them on the 16th saying there was a new rendezvous for the 17th which they said I would not be available for. How would they even know?? bizarre.
Finally got a new appointment for the morning of the 22nd . Stayed in all morning. No one came or rang. I called them and a technician rang to say he would be round after 2 pm. It’s now after 5 and I am leaving France tomorrow and seem to be spending half my life dancing to SFR’s horrible tune.
Honestly avoid these guys I would give them a minus 5 score

I spent a whole year in Nice (France) and I chose to take a french telephone number. I didn't new anything about french operators, so I just saw prices and GigaBytes per month. The worst idea ever! I can't use internet from the 17:00 because the connection is very bad (lower than 0.5Mb/s and it's not stable, too)! In the morning it is discrete.. I have something like 1.5Mb/s, enough to see Youtube videos in low resolution.
I had other bad connections in my life, but this is definitely the worst. Dear SFR, you are a very bad scammer and I'm sorry, but I would love to see you go in bankrupt.

LA PIRE COMPAGNIE!!! C'est ridicule le nombre d'heures passées à essayer de régler les problèmes que j'ai avec SFR. Rien ne marche, c'est hallucinant une telle nullité...
UNBELIEVABLE HOW BAD SFR IS!!! I don't even know where to begin as NOTHING WORKS! Have lost hours and hours and hours on the phone

Truly horrific. 4 outages so far this year. The latest one has already lasted 10 days and there's date for repairs. There are no technicians, no information, and no service.

Worst, you pay the right price but their service provide for internet is poop, they will give a reason they got maintainance but there is none. Amateur internet and bad signal provide even live streaming and playing online gaming. Dont apply SFR very bad internet provider. 0/10!

I wish I'd checked reviews before buying their products. Their customer service is non-existent. Horrible ongoing experience with their 4G home internet, and they do not bother to even attempt to fix it, despite me having called them like 100 times. Also, horrible experience with cancelling subscriptions in the past. At this point, actively looking for alternatives. Strongly recommend staying away from SFR.

I only wanted to give SFR 0/5 as they are so disrespectful and dishonest. I really don’t believe they know or care about looking after their customers’ wants or needs. One of the worst companies I’ve had to deal with in many, many years

Avoid SFR like the plague. Our internet went down and getting anyone to care even 1% was an impossibility. They finally said an engineer would come in a week, whoopee! Even gave me a time slot. When he didn’t show up the woman who set up the appointment said ‘someone’ their end had failed to book the appointment. No apology or effort to make it right. Use this company only if you have masochistic tendencies and place a very low value on your time and money.