Shadow offers decent performance to play my favorite games on high settings and - if it works - is easy to use. However, it is kinda slow to start up, and sometimes is plagued by technical issues... See more
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Service got worse over time. If you're on a fast Ethernet connection, you cannot beat it. However, servers frequently reboot or are unavailable. I was using the Shadow for gaming and remote work. N... See more
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I’ve been using Shadow for many years and I’m paying for Shadow PC Power, their strongest option. Overall, it’s still cheaper than buying a brand-new gaming PC, and there are clear advantages —... See more
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The experience was brilliant. as promised, low latency performance everything checks out. my main concern is the price to performance. In my opinion, running games specifically, i found the... See more
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Company details
About Shadow
Written by the company
Shadow brings a full Windows 11 gaming & creative rig to every screen you own, powered by RTX‑class GPUs and ultra‑low‑latency streaming.
from $29.99 / month
Gaming experts love it!
PCmag
"As long as you have a good network connection, you don't need a powerful computer to do all the PC gaming you want."
Contact info
42 Av. de la Prte de Clichy, 75017, Paris, France
- info@shadow.tech
- www.shadow.tech
3.0
Average
6K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Misleading Product Description and Poor Customer Service
I purchased Shadow Tech's cloud Windows 10 computer service but discovered a critical limitation that was not disclosed anywhere on their product page: the inability to install WSL (Windows Subsystem for Linux).
For developers and technical users, WSL is a standard and essential Windows 10 feature. Shadow Tech's failure to mention this significant limitation on their product page constitutes misleading advertising, as customers reasonably expect a "Windows 10 computer" to support all standard Windows 10 features.
When I contacted customer service explaining this undisclosed limitation and requesting a refund, they refused to acknowledge their mistake or offer any resolution. Their customer service was unhelpful and unwilling to take responsibility for the incomplete product description.
I was fortunately able to get a full refund through PayPal's buyer protection, but only after Shadow Tech proved unwilling to resolve the issue directly.
Bottom line: Shadow Tech does not accurately describe their service limitations and has poor customer service when issues arise. I recommend staying away and looking for alternative cloud computing providers who are transparent about their service capabilities and stand behind their products.
Would not recommend.
NOTE: They mentioned in their reply "This is a known limitation and it's also stated in our rules and restrictions which are available on our website and terms of service." however I mentioned the "Product Page" which does not disclose this. They are hiding behind their fine print. Stay away, its not worth the hassle.
June 24, 2025
Unprompted review
Reply from Shadow
Hello there,
I am sorry to hear that.
I would like to confirm that this limitation is true due to our product being a "virtual machine", for this reason nesting subsystem is not possible as they require virtualization which is not active (or can't be enabled) on our machines.
This is a known limitation and it's also stated in our rules and restrictions which are available on our website and terms of service.
I apologise for any inconvenience this may have caused.
Best regards,
Reply from Shadow
Merci beaucoup pour votre commentaire. Nous sommes ravis de constater que vous attribuez la note maximale et que vous considérez notre service comme « Perfection ». Votre enthousiasme nous encourage et confirme notre engagement à fournir une expérience de qualité. Nous vous invitons à explorer l’ensemble des fonctionnalités de Shadow pour continuer à profiter pleinement de votre expérience. Merci encore pour votre confiance et n’hésitez pas à nous contacter via l'espace dédié de votre compte Shadow si vous souhaitez partager davantage vos impressions.
#TeamShadow
Reply from Shadow
Hello,
We're sorry you had a bad experience with the Shadow Support team!
Please feel free to contact us and let us know how we can assist you!
https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
We hope to see you again and wish you all the best.
The Shadow Team
cant even play on it the verification…
cant even play on it the verification won't even work it keeps on loping
June 21, 2025
Unprompted review
Reply from Shadow
Hello there,
Thank you for reaching out.
We are sorry to hear about this issue.
Please make sure to open a support ticket concerning this issue, our staff will be more than happy to assist you.
Best regards,
A great service that’s worth the cost
Shadow have provided an amazing service. I primarily use my shadow for PC and VR gaming and video creation. It provides everything I need and is worth every penny
June 21, 2025
Unprompted review
Reply from Shadow
Thank you very much for your enthusiastic review, Samuel. We appreciate your five-star rating and are delighted that Shadow meets your needs for PC and VR gaming as well as video creation. It is gratifying to learn that our service provides everything you require and that you find it valuable. We remain committed to enhancing your digital experience and ensuring a seamless performance across all your activities. Your positive feedback motivates us to continue delivering quality service. Thank you for choosing Shadow.
#TeamShadow
Best cloud gaming experience by far
Best cloud gaming experience by far. Shadow offers a very comprehensive device compatibility for their native app. No need to add other services like Parsec or moonlight, compared to which the speed, and video quality are far superior with the shadow native app. Reliability is great, machine specs are good enough. I landed with shadow after trying many other services, paper space, gforce now, even google cloud gaming when it was still around, but nothing came even close to shadow. I’m in west US and the game latency is pretty good.
June 19, 2025
Unprompted review
Reply from Shadow
Dear Luis, thank you for taking the time to share your detailed positive feedback. We are thrilled to see you rating us with five stars and recognizing the comprehensive device compatibility of our native app, which eliminates the need for additional services. Your praise regarding our speed, video quality, reliability, and machine specs truly motivates our team. It is especially encouraging to learn that our service meets your needs in the west US after exploring other alternatives. Thank you for your enthusiasm and for choosing Shadow.
#TeamShadow
Troubled policies and performance, but good enough.
Laggy, unreliable streaming of the VM and predatory subscription service. I was double charged for a subscription when I only wanted one. When i contacted customer support they offered to give me a credit for the next month... and outright refused to offer a refund. I see this as a scam to force me to pay for 2 months service. Quality is awful and they dont care about good business practices. Doubt they will be in business in 2026.
Update 6/19 I received an email fro. Shadow stating they are suspending my access to their service altogether pending a fraud investigation since i disputed the duplicated charge with my bank. They have now taken my $30 for the original subscription and denied access to the service. This is a predatory company. BE CAREFUL before thinking about doing business with them.
Update 6/24 Shadow offered to renew access to one of my subs. Glad they did so, but Im already turned off.
Update 6/26
Customer service acknowldged the issues. Shadow is the only service that leases VMs for $10/mo. If some lag is okay, then there isnt much of a choice.
June 15, 2025
Unprompted review
Reply from Shadow
Hey Nicholas,
We appreciate you sharing your feedback!
We apologize to hear that this has been your experience with our service and the support you've received. We can confirm that our helpful Shadow Support agents are always here to help with any lag or unreliable connection issues so that our users can enjoy their Shadow PC to the fullest. We can also confirm that in the case of the double charge you described, the second charge was for a second Shadow PC subscription that you have purchased. As this was not a duplicate charge, but a charge for a second subscription, the dispute you've made was put into investigation by our systems automatically. During a dispute investigation, all account activity is suspended to ensure a clean and thorough investigation.
We sincerely apologize for the concerns and frustration this process may have caused and we are sorry that you no longer wish to continue your stay with us after our careful investigation was complete. I will be more than happy to forward your feedback regarding the dispute investigation process.
We once again deeply appreciate your feedback and we hope you can give us another chance as we continue to improve our service and offerings to all of our users!
Best wishes,
Team Shadow.
Litt
Shyt needs a lil more fine tuning with mic delay but otherwise it's perfect
June 17, 2025
Unprompted review
Reply from Shadow
We sincerely thank you for your review and enthusiasm, as well as for your five-star rating. We are delighted that, overall, you find the service meets your expectations and that the quality satisfies you, despite the slight delay you noticed with the microphone. We continually work to improve every aspect of your experience to offer you optimal use. Thank you for your trust. #TeamShadow
I subscribed to Shadow on June 12th and…
I subscribed to Shadow on June 12th and received the activation email later that day. I'm located in Brazil, and unfortunately, I wasn't aware that my region isn't officially supported. This information wasn’t clearly visible during checkout.
When I tried using the service, the latency made it completely unusable. I contacted support within 24 hours to request a refund, but they declined, citing their Terms of Use and my location.
While I understand they have policies, I believe this could have been avoided with a clear warning before payment. I wasn’t trying to misuse the service — I just didn’t know. I feel disappointed for paying for something I couldn’t even use properly.
June 12, 2025
Unprompted review
Reply from Shadow
Hello there,
I am sorry to hear that.
While we appreciate your feedback it is importat to note that this is mentioned in our terms of service and the fact that brazil was not a selectable option when registering could have been a clear sign.
Please also note that when registering, users are required to confirm that they ahve read and udnerstood the terms of service.
Best regards,
Its fine but expensive
Its ok. Id give 5 stars but considering the price for the so called "power" tier, i just cant give 5. though, so far the service is okay. And being able to cloud play all the console emulators for windows is quite awesome, really! But im quickly hitting the limits of the hardware when emulating the more modern consoles...
June 15, 2025
Unprompted review
Reply from Shadow
Thank you for your review, Nicolas. We appreciate that you rated our service 4 stars and found the ability to play console emulators in the cloud exciting. We also take note of your comment regarding the pricing of the "power" tier and the hardware limitations with modern console emulation. If you wish to discuss your experience further or need more detailed assistance, please do not hesitate to contact us via the support section in your Shadow account. Thank you for sharing your insights. #TeamShadow
I give only 4 stars because they dont…
I give only 4 stars because they dont have support in spanish, no server in Spain, and no shadow in spanish. Rest is perfect
June 13, 2025
Reply from Shadow
Thank you for taking the time to share your detailed feedback. We appreciate your 4-star rating and understand your concerns regarding the lack of Spanish support, Spanish interface options, and a server located in Spain. We continuously strive to improve our service, and your input helps us identify areas for potential enhancements. We are pleased that other aspects of our service meet your expectations. If you require further assistance or wish to share additional details, please contact our support team via the options available in your Shadow account.
#TeamShadow
I love Shadow VM
I love Shadow VM. With the power of a high-end PC accessible from virtually any device, Shadow could redefine how we use technology. In the near future, I believe we won’t need expensive laptops or desktops anymore—just a phone, tablet, or portable monitor will be enough. Shadow is paving the way toward a more flexible, device-agnostic computing experience.
June 14, 2025
Unprompted review
Reply from Shadow
Dear Lynne, thank you for your enthusiastic review and for awarding us 5 stars. We appreciate your positive comments about Shadow VM and its ability to provide high-end performance across multiple devices. Your vision of a more flexible, device-agnostic computing future truly resonates with our objectives. We are delighted to hear that our approach to delivering a powerful yet accessible solution matches your expectations. Thank you for sharing your insights and for being a part of our innovative community. We look forward to continuing to enhance your Shadow experience.
#TeamShadow
Shadow let's me play flight simulator…
Shadow let's me play flight simulator 2024 without having to buy a really expensive graphics card. With all the mods and vatsim which can't be done on Nvidia GeForce now or game pass ultimate also you can use USB forwarding software to use any joystick throttle hotas or rudder.
June 12, 2025
Reply from Shadow
Thank you for your enthusiastic review, Flightsimmer. We appreciate your 5-star rating and are pleased that Shadow allows you to enjoy Flight Simulator 2024 with all its mods and peripherals without investing in expensive hardware. Your feedback highlights the advantages of our service, especially in areas where other platforms may fall short. Please know that our team is committed to maintaining and enhancing these features so you can continue enjoying a seamless gaming experience. Thank you for sharing your positive experience with Shadow. #TeamShadow
5/5 stars, No Drama
very straight forward (at least for me, a Millennial).
Using Shadow PC I was able to play all the PC games I wanted to from the app on my chromebook.
I was also able to close my account without much hassle (I ended up asking the chat bot at the bottom right corner for instructions from the web portal).
June 12, 2025
Unprompted review
Reply from Shadow
Hello Bobby,
Thank you for your enthusiasm and for taking the time to share your positive experience in your five-star review. We are pleased to hear that our service was straightforward, allowing you to enjoy your games from your Chromebook and manage your account effortlessly. It is gratifying to know our chat bot provided the guidance you needed. At Shadow, we continuously aim to offer a seamless experience for all our users. We appreciate your recognition and trust in our service.
#TeamShadow
Extremely Disappointed
Extremely Disappointed – Service Not Usable and Refund Denied.
I subscribed to Shadow Ultra on May 10, 2025 after my high-end laptop broke down. As a university student working on a time-sensitive 3D architecture project, I urgently needed a temporary solution to continue modeling in SketchUp and rendering with V-Ray.
What I got was a complete disaster:
• The mouse lag and input delay made SketchUp unusable
• V-Ray rendering failed completely, even on basic scenes
• The performance was worse than my backup laptop, despite Shadow advertising powerful specs
• The support team took days to reply, and when they did, they gave generic instructions that didn’t help
Eventually, they admitted the truth:
Jordan is not a supported region, and the poor performance was due to latency and distance from their data centers.
That’s outrageous — because their website never warned me, blocked me, or mentioned anywhere that Shadow wouldn’t work from my location. I was allowed to pay full price without being told I was buying something that wouldn’t work where I live.
Even worse, when I requested a refund — after less than a few hours of usage, well within the first week — they flatly denied it. Their policy basically says: once you pay, it doesn’t matter whether it works for you or not.
If their customer service had been decent — if they had offered a trial, or even just one month free so I could wait until I was in a supported region — I wouldn’t be writing this review. I was willing to compromise. But they were cold, inflexible, and greedy. No accountability. No fairness. Just a rigid policy that protects them, not the customer.
Also, the fact that there’s no trial is a serious problem. You have to pay first and hope it works. And if it doesn’t, they’ll point to their terms of service and tell you there’s nothing they can do.
I bought Shadow not for gaming or fun — but to get serious work done. They failed to deliver the basic functionality they promised, and treated my refund request like an inconvenience.
May 10, 2025
Unprompted review
Reply from Shadow
Hello Mohammad,
We're sorry to hear your experience with Shadow PC was not to your satisfaction.
When subscribing to Shadow PC, you have to select your country as part of your billing details.
If your country is not supported, it is not in the list of offered options.
In your case, you selected the United States despite being in Jordan.
Our system does indeed not stop you from subscribing if you input a false address, however it does breach our Terms of use: https://shadow.tech/terms-of-use/
Should we serve Jordan in the future, we hope to see you again and wish you all the best.
The Shadow Team
Quality Cloud PC with Reasonable Experience
I have used Shadow pretty close to when they released! It was and still is a phenomonal service. I have used it for everything from light web development to hardcore gaming, and just general productivity. When it was aquired a few years back, my performance dropped due to the closure of a nearby data center, but they have since improved performance over the years and it is significantly more stable and useable across multiple devices that I use. Their price does feel steep at first but when compared to other cloud PC options, having unlimited active use and knowing my games will just work has been huge! It's been a life saver when visiting friends to play games knowing I don't have to buy a high-performance laptop or carry around my desktop. Sure there's issues but nothing outside of the norm for any cloud gaming/platform service. It's not for everyone, but it's perfect for me.
June 11, 2025
Unprompted review
Reply from Shadow
Dear Kory, thank you very much for your enthusiasm and detailed feedback. We are delighted to see your 5-star rating and learn that Shadow has been a reliable partner for both your creative work and gaming adventures over the years. We acknowledge the initial concerns regarding pricing, and it is rewarding to know that the improvements in performance and stability across devices have reinforced the service value for you. Should you have any further questions or need assistance, please feel free to reach out via the support options in your Shadow account.
#TeamShadow
Reply from Shadow
Thank you for your enthusiastic review. We appreciate your perfect 5-star rating and are delighted that you enjoyed our service so much. Your recommendation means a lot to us and reinforces our commitment to providing a high-quality experience with Shadow. We are constantly working to ensure our users get the most out of our features. Thank you again for your trust and recommendation.
#TeamShadow
Reply from Shadow
Thank you for your enthusiastic review. We are delighted to see your 5-star rating and that you find our service impressive. At Shadow, we continuously strive to deliver a high-quality experience, and your feedback reinforces our commitment. We truly value your input as we work to maintain and improve our service.
#TeamShadow
Disappointing Performance on the Boost Plan – Not Worth It
The service is awful. I got the Boost plan, and the performance is so bad it feels like the free plan on GeForce Now. It’s as if they’ve never upgraded their hardware since Shadow first launched.
I strongly discourage anyone from trying the "Boost" plan until the "Neo Boost" plan fully replaces it.
Sorry for the harsh review, but since the competition actually delivers what you pay for, you'd expect the same from Shadow PC.
May 31, 2025
Unprompted review
Reply from Shadow
Hello Dylan,
You are indeed correct that our Boost offer was in need of a serious face lift.
As you mentioned, this is in the process of changing as we are deploying an upgraded version for the same price.
https://shadow.tech/new-offer-neo-boost/
This migration is currently being rolled out as we speak and I would encourage you to take a new look at Shadow once this is done!
We hope to see you again and wish you all the best.
The Shadow Team
It's garbage
It's garbage, run by a bunch of bankrupt frenchie fùcks who obviously hate Americans. Terrible performance terrible support no trial only full payment to even see what its like. Used to work well now they've gone bankrupt and have focused all efforts on business needs not gaming.
June 7, 2025
Unprompted review
Reply from Shadow
Hello Matthew,
We're sorry you had a bad experience with Shadow PC.
We are focusing our efforts to satisfy our American users and improving our service.
We run a speed test for you before subscribing so you know what performance you can expect.
And we also offer a trial: https://shadow.tech/shop/b2c/product/cloudpc/cloudpc-b2c-standard2023?periodicity=1-week
We hope to see you again and wish you all the best.
Shadow team
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