Shadow offers decent performance to play my favorite games on high settings and - if it works - is easy to use. However, it is kinda slow to start up, and sometimes is plagued by technical issues... See more
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Review summary
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What people talk about most
Based on these reviews
Service got worse over time. If you're on a fast Ethernet connection, you cannot beat it. However, servers frequently reboot or are unavailable. I was using the Shadow for gaming and remote work. N... See more
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I’ve been using Shadow for many years and I’m paying for Shadow PC Power, their strongest option. Overall, it’s still cheaper than buying a brand-new gaming PC, and there are clear advantages —... See more
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The experience was brilliant. as promised, low latency performance everything checks out. my main concern is the price to performance. In my opinion, running games specifically, i found the... See more
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Company details
About Shadow
Written by the company
Shadow brings a full Windows 11 gaming & creative rig to every screen you own, powered by RTX‑class GPUs and ultra‑low‑latency streaming.
from $29.99 / month
Gaming experts love it!
PCmag
"As long as you have a good network connection, you don't need a powerful computer to do all the PC gaming you want."
Contact info
42 Av. de la Prte de Clichy, 75017, Paris, France
- info@shadow.tech
- www.shadow.tech
3.0
Average
6K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good performance to price ratio
Very good performance to price ratio - cheaper than most gaming PCs, but with a middle-class gaming performance. Easy to use and available on many plattforms (even on the Raspberry Pi 4 or higher).
July 21, 2025
Reply from Shadow
Thank you for your enthusiasm and your detailed 5-star review. We are delighted that you appreciate our performance-to-price ratio and the versatility of our solution available across various platforms, including the Raspberry Pi. It is our pleasure to provide a cost-effective gaming experience that meets your needs. Your positive feedback reinforces our commitment to quality and continuous improvement. Thank you once again for sharing your experience.
#TeamShadow
My experience
I speaked with the support team several days before I actually bought a subscription on Neo plan, the support team was amazing, always answering me in less than 24h, even though I has in an non supported country. The team provided me with a link to a page when I was able to do a connection check prior to the subscription. Even being at approximately 1.800km of the server, the connection is excellent with very little lag.
June 14, 2025
Unprompted review
Reply from Shadow
Thank you for your positive review and for sharing your experience with our support team. We appreciate your 5-star rating and are delighted to hear that our prompt responses and the connection check link met your expectations, even from a non-supported country. It is reassuring to know that the connection quality remains excellent with minimal lag despite the distance. Should you have any further feedback or require assistance in the future, please feel free to contact us via the support options in your Shadow account.
#TeamShadow
Awesome App but does not work good all…
Awesome App but does not work good all time. I always use this service from South America.
August 2, 2025
Unprompted review
Reply from Shadow
Hi,
Thanks for your feedback! We’re glad you enjoy the app overall.
Shadow isn’t officially available in South America, so performance may vary depending on your connection to our datacenters.
We’ll keep working to improve the service globally.
The Shadow Team
False advertising
False advertising! Horrible experience, never worth buying. So much input delay, just buy boosteroid or save for a PC. Complete waste of money and it can’t run any newer games without terrible stuttering and horrible frames.
June 12, 2025
Unprompted review
The reasons why I am satisfied
I'm truly satisfied with ShadowPC because it's exactly what I've always wanted: I no longer have to worry about maintaining my hardware, which often failed me at the worst possible times.
With the NEO solution, I've found a great balance for both gaming and working. My local desktop PC has now simply become a terminal to access Shadow.
Since I understand and appreciate the philosophy behind Shadow PC, I also understand the need to shut down the PC after about 30/40 minutes of inactivity. While I would have preferred slightly longer times, it's still a compromise I accept, especially considering the accessibility to powerful hardware for the monthly fee.
Before renting my first cloud PC, my main concerns were latency, smoothness, and the ability to install the programs I needed. After reading the FAQ and testing it myself, I can confirm that they assign you a PC that you manage just like your own. I can install all the games and work programs that I normally used on my local PC.
I'm writing this review specifically to express my satisfaction with this service and its support. I hope it continues to grow and consistently offer the best, as it's already doing. I can definitely say I'm a very satisfied user!!!
July 29, 2025
Unprompted review
Reply from Shadow
Thank you, Dario, for taking the time to share your detailed experience with Shadow PC. We truly appreciate your 5-star rating and are delighted that our service eliminates the burden of hardware maintenance while providing an optimal balance for both gaming and work. Thank you for your enthusiasm! We are pleased that the NEO solution meets your performance needs and that you value the setup allowing you full PC control.
#TeamShadow
Scam service
Scam service, after paying in advance and waiting for 3 days my instance doesn't work and the support sending some not helpful help articles.
Asked for refund and deletion of personal data.
July 29, 2025
Unprompted review
Reply from Shadow
Hello Maksym,
We're sorry you had a bad experience with Shadow PC.
We take your feedback into account and will do our best to improve our services in the future.
The articles are automatically sent by our system, we're sorry if none matched your issue!
Please feel free to take into account the answer from the Support and go through the troubleshooting process!
We hope to see you again and wish you all the best.
The Shadow Team
Reply from Shadow
Thank you for your refreshing review and kind words about our service. We appreciate your 5-star rating and are delighted that our system works well for you, and you find it both nice and cool. Your enthusiasm encourages our team to continuously deliver excellent performance. Please feel free to explore all the features we offer, knowing that we're dedicated to maintaining the high quality you experienced. Again, thank you for choosing Shadow PC.
#TeamShadow
OMG.
OMG
Lifesaver.
and has algorithms that fine tune its service to your habits.
The idle time out disconnect on the non business packages
(you can't make it always on cept through their business packages)
is about 30 minutes unless they're having trouble.
So no flight simulator or movies unless you set a timer.
But.. the service itself..
Boosteroid is awesome because it works and is cheap (as long as you set your upstream correctly)
GeforceNow is awesome because it offers the best (although 100 hours then you pay twice as much)
Shadow PC is awesome because there's no time limit, it's a mid-range PC and it costs 1.5 times as much as 100 hours from Nvidia's 4080's.
I'm saving £40 a month in electric bills by relying on cloud computing and it's costing me £35.
This is the way forward.
Beautiful service that caters to you. This is a win for me.
(my pc got stolen)
July 24, 2025
Unprompted review
Reply from Shadow
Dear Stephen, thank you for your enthusiastic review. We appreciate your detailed insights and are delighted you awarded us five stars. It is encouraging to read that you value Shadow PC’s unlimited sessions and tailored service, along with our cost-efficiency compared to other platforms. Your review reinforces our commitment to providing an experience that adapts to your habits and supports your cloud computing needs. We are grateful for your feedback and for trusting Shadow PC during challenging times. Thank you for sharing your experience.
#TeamShadow
Reply from Shadow
Thank you for taking the time to share your experience. We are delighted to receive your 5-star rating and are pleased to hear that you find our service powerful and stable. Your enthusiasm is greatly appreciated and reinforces our commitment to delivering high-performance and reliability. At Shadow, we continuously work to ensure a seamless experience for our users. Thank you again.
#TeamShadow
Shadow is really an all around best experience
Shadow is really an all around best for the full computer experience compared to other services that only moderately compare to what you can do on it!
July 15, 2025
Reply from Shadow
Thank you very much for your enthusiastic review and five-star rating. We are delighted that you consider Shadow the best experience for a complete computer solution. Your kind words reinforce our commitment to delivering an outstanding computing service that truly stands apart from other options. We continuously strive to enhance our features and performance to meet our users’ demands. Your positive feedback is greatly appreciated, and we are happy to know that our full computer experience satisfies your needs. Thank you again for sharing your thoughts and for choosing Shadow.
#TeamShadow
A near perfect go-to remote PC
The Shadow client would log me out without warning. Otherwise, my Shadow PC has been a great experience. Not only is it my go-to remote PC, but I will often use it in place of my home PC.
July 14, 2025
Reply from Shadow
Thank you for sharing your experience and for your loyalty to Shadow PC. We appreciate the four-star rating and are pleased that our service serves as a valuable remote solution, even replacing your home PC at times. We note your concern regarding unexpected logout issues with the Shadow client. Our team is continually working towards enhancing system stability and performance. Should you require further assistance with this matter, please do not hesitate to contact us via the support option in your Shadow account.
#TeamShadow
Not too expensive great solution
A solution not too expensive to do stuff you can't when your computer is not so powerful :)
July 9, 2025
Reply from Shadow
Thank you very much for sharing your positive experience, Arnaud. We appreciate your five-star rating and are delighted that you find Shadow PC an affordable and powerful solution. It is wonderful to know our service enables you to do more than what your current computer allows. Your enthusiasm encourages us to continually provide a reliable and accessible experience. We remain committed to delivering high-quality performance and support. Thank you once again for your kind words and trust in our service.
#TeamShadow
Amazing
Amazing ; great service works flawlessly like I have a full PC at home; effortless gaming without the hardware live shadow
July 11, 2025
Reply from Shadow
Thank you very much for your amazing review, Henry. We are delighted to see a five-star rating and to read that our service meets your expectations by providing a full PC experience at home and effortless gaming. Your feedback confirms that our approach to delivering a high-quality, hardware-free gaming experience is resonating well with you. We truly appreciate your trust and enthusiasm. Thank you for choosing Shadow, and we remain at your service should you require any further assistance.
#TeamShadow
30mn of inactivité max turn really…
30mn of inactivité max turn really annoying. It cost me me each reconnection 30mn to reload all my applications
July 7, 2025
Reply from Shadow
Hello there!
We're sorry our Automatic Shutdown System is frustrating you!
We're taking into account your feedback and ensuring Shadow gets better with time!
This system exists to protect our components from unnecessary wear and electrical consumption. It also allows our connected users to get a better connection by lowering traffic.
If your need more information about the Automatic Shutdown system, please refer to this Help Center article: https://support.shadow.tech/en_US/articles/general/about-automatic-shutdown-and-shadow-pc/64e310046593fd01eb5e8267
If your use of Shadow PC in a Professional setting requires the deactivation of our hibernation system, we have a new "always on" feature on our Shadow PRO models.
Thank you once more for your feedback!
The Shadow Team
Worst money ever spent
Worst money ever spent. The games doesnt work and the support is horrible. Stay the f away!
July 7, 2025
Unprompted review
Reply from Shadow
Hello there,
I am sorry to hear that you did not enjoy your time with our service.
If you ever encounter issues with games or your Shadow PC, please make sure to reach out to our support staff which will help if possible.
Best regards.
Reply from Shadow
Thank you for your enthusiasm and your kind review. We appreciate your 5-star rating and are delighted to hear that you value both the quality of Shadow and its role as an accessible alternative to a physical PC. It is our constant goal to provide a reliable service that meets the needs of a wide range of users. Your feedback is important and motivates us to continue improving our service. We hope you continue to enjoy your Shadow experience.
#TeamShadow
Shadow working consistently and giving…
Shadow working consistently and giving me an emmersive experience playing high demanding games like cyberpunk 2077, apex legends etc.
June 26, 2025
Reply from Shadow
Thank you very much for taking the time to share your positive experience. We truly appreciate your five-star rating and are pleased that our service is providing consistent, immersive performance during your gaming sessions on titles such as Cyberpunk 2077 and Apex Legends. It is rewarding to know that Shadow meets your high demands, and we remain committed to ensuring a robust and enjoyable experience. Your feedback encourages us to continue improving. Thank you again for your trust and enthusiasm.
#TeamShadow
Very disappointing customer support…
Very disappointing customer support from Shadow
I subscribed to Shadow's service for $50, and within 30 minutes of signing up, I realized I had chosen the wrong datacenter for my needs — the connection was laggy and not usable. I immediately reached out to support to request a simple switch to another datacenter (from Washington to Portland), both of which are in supported US regions.
My request was denied because I’m currently on vacation in Vietnam. However, I signed up with a valid US address on their US website, and Shadow accepted my payment without any restrictions or warnings. The service works fine here — so why deny a basic technical change?
Instead of helping me fix an honest mistake, support quoted the Terms of Use and implied I was trying to abuse the system. I’m not. I’m a US customer temporarily abroad.
This was my first and last month with Shadow. If a company can’t show a minimum level of flexibility or understanding toward paying customers, they don’t deserve loyalty.
👉 Shadow, please do better.
July 3, 2025
Unprompted review
Reply from Shadow
Hello there,
Thank you for your feedback.
I am sorry to hear that.
I would like to reassure you that it was not our intent to imply any breach of terms of service.
The issue in this case is that the product is not inteded nor can be used reliably while outside our supported areas.
Concerning the relocation of a machine, we have precise procedures to follow in order to make it happen, and a connection from an unsupported region would not allow us to justify the change.
I am sorry for this inconvenience.
Amazing experience
I start using shadow since 6 month ago
I read and watch so many review about them
So I start,it was first sight love!
Powerful PC ever,I can play literally every games I want
Team always update new components
Team are so cool and respectful to old subscriber
I'm Italian but I say "Vive la France"
June 30, 2025
Reply from Shadow
Thank you for your outstanding review, Gabriele! We are delighted to read that you fell in love with Shadow at first sight and that our powerful PC, along with regular updates, allows you to enjoy all the games you desire. Your enthusiasm and support, including your nod to "Vive la France" ;). We appreciate your confidence in our service and the kind words about our team. Thank you for choosing Shadow and for sharing your positive experience. #TeamShadow
Most Versatile Cloud Gaming Service
Pros: Smooth streaming, powerful VM, singularly versatile service, plays all my games.
Cons: Pricey, no support for gyro input
June 22, 2025
Reply from Shadow
Thank you for your detailed review, Yun. We appreciate your 4-star rating and are pleased that you enjoy the smooth streaming, powerful VM, and the overall versatility of our service. Your constructive feedback regarding the pricing and the lack of gyro input support is valuable and will help guide our future improvements. If you wish to discuss these points further or require additional assistance, please feel free to contact our support team via your Shadow account. Thank you again for choosing Shadow PC.
#TeamShadow
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